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Old 04-02-2011, 08:06 AM   #1
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Where not to buy an airstream

I have a story for all airstream people a good friend of ours owners a sob they love airstream's but want a new one as opsosed to a vintage. They found one at Camping World in Katy TX, made the normal inquires and drove there with their sob which is a year new. they got there at 8am was to do the walk through at 9am which did not happen till 11am. they found some things to be fixed on the airstream which the salesman told them it would be ready the next morning but call before picking up so they made the deal with their sob as a trade -in. they went to a relative house for the night called next day at 10am no answer for 5 hours they called the salesmen, store manager, service manager only to get transfered to voice mail. the operator kept saying give me your number and someone will call you back never happened. after 4pm they gave up and went to the store found that nothing happened to airstream no fixes and no one would talk to them so they picked their trailer up and drove the 175 miles back to there home base guess a 78,000 sales is not so much for camping world they e mailed the corp office and general manager with no response as of yet I told them this is exactly why I don't shop at the camping world chain still dint know why airstream would ever put new units in their stores not airstream friendly at all.
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Old 04-02-2011, 08:15 AM   #2
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Pretty stupid on the dealers part! Did they ever get their AS?
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Old 04-02-2011, 08:27 AM   #3
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Thanks for the post. Its good to know both the bad ones and the good ones.
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Old 04-02-2011, 12:03 PM   #4
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You have to wonder how some places stay in business.
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Old 04-02-2011, 12:22 PM   #5
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"great" advertising for Camping world.... What a difference between a web site and the reality... sure it's not the only one.... some A/S dealers do the same....
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Old 04-02-2011, 12:46 PM   #6
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Assuming all this is true, that's an incredible story, no matter how CW would try and spin it.

I'm sure others have had perfectly fine experiences there, but I sure wouldn't take a chance - nor would I reward the company in general with my business if corporate can't even give them the dignity of a response.
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Old 04-02-2011, 10:22 PM   #7
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I posted my story about "camping world" a while back and it was quickly deleted. I will never deal with them again. Im sure some have had luck but thats just it. Luck.
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Old 04-02-2011, 11:18 PM   #8
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I'd like to hear your story Zedex.
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Old 04-02-2011, 11:57 PM   #9
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I ordered some stuff, they gouged me with shipping as well as sent it 2 separate orders, UPS tried to charge me $100+ because it was 2 orders, i cancelled both and told UPS to pound sand and send it back. I lost my shipping gouging fee. UPS billed me which i will not pay . So all in all a bad experience costing me money for nothing. Will never deal with them again and their prices are not great anyways. The only reason i ordered from them in the first place was because i heard about them on this site.I wonder if other unpleasant experiences like mine were quickly deleted as well?


That's about it.
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Old 04-03-2011, 12:02 AM   #10
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I only went in CW once. I looked around and walked out. Not bad, not good.
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Old 04-03-2011, 12:07 AM   #11
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Today's marketing guru's sure have a strange idea to me on how to attract business into their door. 5 folks right now reading this endearing story about customer service. Not the kind of service I'd expect after spending the price of a house in their establishment.
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Old 04-03-2011, 12:35 AM   #12
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You wanna buy an Airstream? Regardless of if you live in Florida, San Diego (as I did when I purchased my first Airstream) Seattle or Texas, Colonial Airstream in New Jersey can not be beat! I know of folks who find their trailer on their web site, buy it, and have it shipped cross country and still save money.

Knowledgeable, customer oriented, they are great!

I'm sure there are other dealers like them out there - but my point is, if there are, I bet you the dealers are family owned/private - and not some crazy chain!!!

Airstreams are a lot of money, make sure you buy yours from a reputable dealer!!!

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Old 04-03-2011, 05:52 AM   #13
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My experience with Colonial of New Jersey was NOT a pleasant one.
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Old 04-03-2011, 11:05 AM   #14
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I wont go into details but I would not recommend Bates RV in FL for purchasing used RV's.

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