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Old 01-23-2018, 08:10 AM   #15
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1991 34' Excella
Princeton , New Jersey
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Verizon still wants the public to think of them as Ma Bell, a company that cares for you. That is not the case. They are one of the most underhanded companies currently operating in the US. As a profit center they will NEVER REMOVE a canceled feature unless you follow up and request it be removed from your bill.

When the phones became my responsibility at work I discovered over $12,000 per year in billing errors. Lines that had been canceled years before, wire maintenance contracts that were never ordered, and extensions that did not exist. If you don't watch them you are at their mercy. After over 20 years the Universal Access Charge, charged to give free phones to the less fortunate, is still going up even thought the masses have phones. Could some of that money be making it to the bottom line?

If you get a 28 day bill see how it compares to your old monthly bill and if not less by that proportional amount ask why or consider contacting your states public utilities committee.
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