Originally Posted by eubank
Living in rural areas does limit possibilities. Up here, for example, the highest available is 1.5 mg at our location. And when the town is full of tourists -- our population goes from around a thousand to over 10 thousand -- the available system just grinds down to a near halt. (We cannot wait until we finally get fiber optic service here, but that'll probably still be another year from the way things look.)
That said, I know some campground owners who really object to having to provide the service: It is the least robust of all of the systems that the campground runs, and among the most expensive. Short of raising rates, it's really a losing proposition.
Given that you are in the Campground bidness I appreciate and respect your reply. And your closing sentence really says it all.
But, as was pointed out by the OP, if WiFi is advertised as being available in a campground that creates and expectation for the delivery of a service, be it an additional charge or all inclusive.
And that expectation of a service to be provided is the real issue in every discussion I have had/listened to/read about WiFi in campgrounds.
If you as a business who provides a service advertises that a service is available it is incumbent on you to provide the service. If you cannot or, more importantly, don't want to have to deal with the ramifications that the providing of the service creates for you then it is best that you simply do not offer the service.
I personally avoid places that do not offer WiFi. Provide WiFi such that it is usable and I will be a repeat customer and I will tell others that we had a positive experience. Provide a less than lustrous WiFi experience and not only will I not be a repeat customer I will tell others to avoid your campground because you do not deliver the services that you advertise being on offer.
I see no difference between advertising a laundromat and then having many of the washers/dryers out of service and advertising WiFi and not providing a system that is sufficiently robust to offer an acceptable level of service for everyone in the campground who would like to use the service.
Frankly I don't think this is asking a lot. I doubt very much that you react any differently when you are out and about dealing with businesses that you use.
So, from my perspective the issue rests solely on the campground owner. It is incumbent on them to provide the services they advertise as being available on site. If the service is something they cannot support why on earth should they offer it? The ill will that is created by advertising something which in itself creates expectations which when are not perceived by the purchaser of the service as being acceptable does much more harm that good.
If I was involved in a campground owners associated this would be one of the things that I would be on the proverbial "band wagon" about. The campground industry is loosing lots of credibility because it refuses to admit that it does not want to provide WiFi services due to the cost - not just for hardware to create a sufficiently robust system but for the resources to maintain it.
And yes, outfits like Tengo do more harm than good because they do nothing but offer a reactive service; meaning they don't have a clue as to what is going on anywhere in their network until a disgruntled customer calls them. If a customer has to make a complaint call to get a service to function properly the harm is already done - the service which was contracted was not delivered per the contract.
So, from my perspective any campground owner/operator who does not want to spend the money to provide a WiFi service at their campground that will work for every camper is better off not offering the service at all.
Yes, this will cost you business. It will also cost you business if you advertise the service and do not provide it in a sufficiently robust manner that all campers are able to utilize it.
Frankly I find this entire debate about WiFi by campground owners/operators to be tedious. Complaining to your customers about how much it costs to operate your business is not putting forth a very professional manner. If your operating a business it is your job to do it in a professional manner that will provide a positive experience for your customers or you will not have many, if any, customers.
The fact that this conversation about p-poor WiFi service in campgrounds just goes on and on and on and on and on speaks volumes about the campground industry owners and operators.
Kind of reminds me of a somewhat humorous event I saw in a restaurant of a mom telling her tantrum throwing child, "Just pull up your big girl panties and deal with it".
Jim, who still gets to pick and choose who he gives his money to for services rendered...