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Old 06-29-2007, 08:00 PM   #15
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I had a less severe version of your problem when the storage lot painters without permission used my trailer as a paint platform. They walked on the endcaps and put 2 dents in them. I was able to pull about 98% of the dent out with a suction cup. None of it shows from the ground.

Yours appears to be down a seam, where mine was not.

One thing I'm very tempted to do on the roof is to stencil in big white letters: DO NOT WALK PAST THIS POINT on both endcaps. It should not show from down below being up on the flat surface.
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Old 06-29-2007, 10:04 PM   #16
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You HAVE to take it back and pronto. The previous suggestions that you speak only to the manager are good - he's the one who ultimately determines how they are going to respond. It never helps to be angry with them - it's far better to show significant disappointment that you entrusted them with your very valuable trailer and they damaged it, and then didn't tell you they had.

Please let us know how you make out. And good luck on this.

Barry
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Old 06-29-2007, 10:12 PM   #17
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I got a dent last winter in approx the same spot. I still think it was a UFO part or something. Both front panels were replaced. approx $2500-$3000.
If the dent does not pull out. Take it to the factory to get it repaired. They can get it done in a day or two.
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Old 06-29-2007, 11:05 PM   #18
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A View from the Other Side Of the Desk

Once again the Forum members have proved their insight and experience. Consider this a view from the other side of the service desk. I have spent 34 years on the front lines in the dealership level import automobile repair business.
Any reputable repair shop will have a procedure in place to deal with damage caused to a vehicle in for repairs. Any professional technician would have informed their supervisor that they have caused damage to a vehicle. Any competent service manager will understand the situation and try their best to resolve the concern to the customers satisfaction within the parameters outlined by the owner of the shop.
By informing the shop immediately after you have found the problem you have set the claim in motion. Waiting can only complicate the situation. We have a check in sheet were body damage is noted by the dispatcher on the service drive. This is for our benefit, not yours.
I would don’t know if the RV repair shop has a similar procedure. If not, the better for you. The fact that the damage is adjacent to the repair works out even more in your favor.
Above all a cool and reasoned approach will bring you a better outcome than screaming "When my lawyer gets through with you I’ll own this place.". Yes, I have heard this, and no, our barristers are much better and specialize in this field.
Mistakes happen. We repair over 700 vehicles a month employing 13 techs. CSI is a very important aspect of the business. Hopefully this experience will prove to you that you’re dealing with a quality facility and not one that will get a well deserved racking over the coals on the Forum should things turn out badly.

Keep us informed.
Tom.

OK, Now that the serious stuff is out of the way; That car that fell 6 feet to the floor off my rack 6 years ago, almost to this date:
I Swear It Wasn’t My Fault!!!! (picture John Belushi in the Blues Brothers) It Was Hot…The Hoist Locks Didn’t Work…The Undercoating Was Melting and Slippery... It Had Already Been In The Air For 15 Minutes…The Rocker Covers Had been Modified... I Didn’t Put That Much Pressure On It…
Remember, It could have been worse.
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Old 07-02-2007, 11:29 AM   #19
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First of all, a big THANKS to everyone for the sympathy and advice. This site is the best.

To make a long, painful story short -- Friday we hitched and hauled our Airstream back to the RV service center. Upon seeing the damage, the general manager was apologetic and promised us that they “will make things right.” He said he will have their body repair expert attempt to fix it via the suction method. And if that doesn’t work, we’ll look at doing a panel replacement.

Ugh. Friday was not a fun day.

Unfortunately there’s no time to repair the damage before we depart on our big summer trip to Yellowstone and beyond. So repairs will have to wait until we return. In the meantime, we are documenting everything.

Perhaps our story will serve as a cautionary tale. In the future, we're going to be very careful where we seek Airstream servicing. We will examine our trailer with a fine-tooth comb when taking delivery. And BTW, stenciling a big warning message on the roof is a great idea! It might even be a nice thing for the factory to do.

On a brighter note, our route west takes us through Arkansas. We're going to try and visit Airstreams of Arkansas tomorrow, on our way through.
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Old 07-02-2007, 11:54 AM   #20
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two word answer

Take a look at these.
BPB Surplus - NO STEP Decal Set, 10 Pack
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Old 07-02-2007, 12:00 PM   #21
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Good!

They didn't give you a hard time on your return, they took responsibility!
Yea! Way to go, they are a credit to their business.

I had visions of an ugly confrontation.

So now you can go and enjoy your vacation, have fun.

Thanks for keeping us updated on this, as I'm sure it will happen to one of us as some point again.
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Old 07-02-2007, 01:24 PM   #22
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Originally Posted by Sean Michael
On a brighter note, our route west takes us through Arkansas. We're going to try and visit Airstreams of Arkansas tomorrow, on our way through.
hi sean

good to read the shop takes responsibility for the damage...

my concern with them trying the suction cup method is 2 fold.
-they will need to get back on the roof and clearly they don't know where to walk.
-they'll need to support/brace themselves while 'pulling' and may cave in more panels...

anyway i noticed last week this was a honeymoon trip...

HAVE A GREAT TIME!

hope you do get to stop in searcy ark, at airstream of arkansas...

say hello to the guys for me!

mike and bill do great panel work. ask gene for some coffee mugs and a tee shirt!

i saw a unit they'd replaced 7 rear panels on last week.

it was virtually impossible to detect the work on this 10+ year old trailer.

see from your blog my locale is an early stop over...

please note that sections of u.s. 71 and u.s. 54 have been closed or restricted due to FLOODING.

www.kansascity.com | 07/02/2007 | River levels begin to subside

much of se ks and sw mo have been under daily rain for a week so the area waterways are ALL at flood stages and beyond.

kc is fine but just 40 miles south there have been entire town evacuations...

with more rain projected in the areas with the most flooding...

cheers
2air'
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Old 07-02-2007, 01:45 PM   #23
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Gotta say, the company's stock went up in my book. I was thinking it was gonna get ugly, but so far seems rather painless.
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Old 07-02-2007, 02:07 PM   #24
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It's been said on AIR Forums many times that you don't dent aluminum without distorting it. This means that some areas of the dent have elongated and cannot be returned to the pre-dent state by a suction cup. So the dent location will always show some trace of the unfortunate event. We all are going to sell at some time and this will devalue your '03 Classic when that day comes. Be very assertive in evaluating any suction cup results.
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Old 07-02-2007, 02:12 PM   #25
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Originally Posted by CanoeStream
It's been said on AIR Forums many times that you don't dent aluminum without distorting it.
Therein lies the rub. I have a feeling what constitutes an "acceptable" repair to me may differ from the service center's opinion. But for now I will give them the benefit of the doubt.

BTW, we are definitely planning to visit Airstreams of Arkansas tomorrow. I'm looking forward to meeting Gene and seeing the dealership!
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Old 07-02-2007, 02:21 PM   #26
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So glad to hear things are going your way with the RV repair shop. No worries for now. Simply enjoy the beautiful state of Arkansas and keep us informed on the progress.

My prophecy: Suction cup will not work to make it look as good as when you brought it in. They'll need to replace both panels after much "friendly confrontation." Hopefully, they'll make it right.
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Old 07-02-2007, 07:18 PM   #27
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There is one other alternative, they can suction cup as much of it out as they can, and make it look as good as they can, and compensate you for what you feel it will detract from your trade in value. This may be a more viable alternative than you would think. If it looks "okay" when they are done (and it doesn't leak--make sure you check), it may be better than allowing them to replace the panels, possibly causing the complication of a real leak, where none exists now.
Just a suggestion for an alternative, if they can't get it prefect, and you don't feel comfortable allowing them to replace panels.
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Old 07-04-2007, 12:22 AM   #28
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Quote:
Originally Posted by overlander63
There is one other alternative, they can suction cup as much of it out as they can, and make it look as good as they can, and compensate you for what you feel it will detract from your trade in value. This may be a more viable alternative than you would think. If it looks "okay" when they are done (and it doesn't leak--make sure you check), it may be better than allowing them to replace the panels, possibly causing the complication of a real leak, where none exists now.
Just a suggestion for an alternative, if they can't get it prefect, and you don't feel comfortable allowing them to replace panels.
I think Terry makes a reasonable suggestion. Glad to know, though, that they are willing to step to the plate and take ownership for the issue. Did you happen to get a note or anything in writing? People move on in jobs and such and who knows what you might come back to - just a thought based on a bad transmission repair I had to deal with years back.

Enjoy your trip. There's nothing to clear the mind like a trip out with the silver bullet filling up the rear view mirror.

Barry
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