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Old 03-30-2017, 06:16 AM   #1
Rivet Master
1981 31' Excella II
New Market , Alabama
Join Date: Sep 2011
Posts: 5,720
Reserve America and Active Advantage Scam

I got a disturbing email the other day that at the time, I thought was a fishing scam. The email said that my credit card was being charged for some Active Advantage Membership. This was something like $70. So I wrote them back asking what was up and to cancel this membership that I had no knowledge of. After several emails I got this reply.

After checking, I found that you became trail member when you registered a Campgrounds event in ReserveAmerica on 2/23/2016.

This is absolutely crazy and needs to be stopped. I have a feeling that I was given a check box that I had to check in order to complete my registration. Clicking that check box signed be up for some scam service that bills your credit card every year. I am sure there is a healthy kick back going back to Reserve America and I would not be surprised if they don't own this Active Advantage.

Has anyone had a similar experience with this?

I just wrote a nasty letter to Reserve America. This was supposed to be a trial membership starting on 2/26/16 but I never got a welcome email on the free services I was getting. Got nothing for a year saying I signed up for something until the second year bill notice came up. Does not sound like they wanted you to use their services at all. If you search the Reserve America Sight you don't find anything about fees being charged. They make you think it is a free service and I don't know why I would have signed up for it in the first place. Very clever scam.


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Old 03-30-2017, 07:24 AM   #2
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2007 25' International CCD FB
Northridge , California
Join Date: May 2010
Posts: 468
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Call you credit card company & dispute the charge, have them cancel the card and issue a new one. The credit card co will take it up with ReserveAmerica and the cancellation of the old card will stop the auto billing.

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Old 03-30-2017, 08:26 AM   #3
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1991 34' Excella
Princeton , New Jersey
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This is a complete scam. Reserve America has included on their sing out page a So Called Trial Subscription form for a half dozen magazines that no one would ever want. Their hope is people will check Yes and forget that they did and just pay the bill, many never read what they are paying for, after the trial period.

Reserve American has established a near monopoly in the reservation field and is running the risk of damaging their reputation by such fraudulent activities.
2004 Excursion 4x4
1991 34 ft. Excella +220,000 miles, new laminated flooring, new upholstery, new 3200 lbs axles

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Old 03-30-2017, 08:56 AM   #4
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2002 30' Classic S/O
Melbourne Beach , Florida
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The same thing happened to me a year or so ago. I e-mailed ReserveAmerica and they refunded my money. I don't know how I got signed up, I had the same impression as perryg114 that I had to check OK to get my reservation confirmed, but the next time I used them I scrolled through the magazine offer without checking anything and found the reservation confirmation checkbox at the bottom of the page. I do it routinely now, but it does appear that they are being somewhat deceptive in the way that the page is presented.


"You cannot reason someone out of a position they have not been reasoned into"

Al, K5TAN and Missy, N4RGO
2002 Classic 30 Slideout
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Old 03-30-2017, 09:00 AM   #5
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2006 23' Safari SE
Biloxi , Mississippi
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Pays to read the small print. They are counting on the fact that most people do not.

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
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Old 10-04-2017, 07:39 PM   #6
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2014 25' Flying Cloud
1987 29' Sovereign
1977 31' Sovereign
Tampa Bay , Florida
Join Date: Dec 2014
Posts: 186
Reserve America and cancellation fees

I cancelled a campground reservation that was previously booked thru Reserve America (no other option). When I made said reservation I printed the confirmation as well as kept it on my phone. The cancellation policy states a $10 cancellation fee if cancelled more than 24 hours and $10 + 1 night if cancelled less than 24 hours before arrival. I cancelled more than 48 hours prior but was charged $25! Of course I dint see any option on their website to dispute this and when I called several times throughout the day the number just rings & rings & rings.

Wondering how often fellow campers just pay the odd amount just to avoid the hassle of trying to contact a real person/representative. Suggestions?
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Old 10-04-2017, 08:32 PM   #7
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2007 25' Safari FB SE
Carolina Low Country , South Carolina
Join Date: Feb 2004
Posts: 719
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I agree totally. Reserve America has very cleverly instilled the subscription in the middle of the reservation completion causing many to accidentally subscribe to something they do not want. I am quite careful finishing the reservation as I also note they additionally are cleaver in making it sound like you are finishing the reservation rather than adding an additional subscription. I believe the campgrounds using Reserve America demand this subscription be immediately taken out of the reservation process. This is a very deceitful practice !
I would love to know who owns this company so I could send them my thoughts.

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