Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-09-2005, 03:02 PM   #1
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
Laptop technology recalls....

With so many of us taking laptops with us on the road.....

Anyone that purchased a Dell Laptop between 1998-2002 (or replacement adapter), there has been a recall of certain power adapters. These power adapters are being replaced at no charge. These adapters can overheat, which could pose a risk of fire or electrical shock.

For details point your browser here:

https://www.delladapterprogram.com/

Additionally, Apple has announced (a little while ago) a recall of batteries used in the 15" Powerbook line. Info on that campaign can be found here:

https://depot.info.apple.com/batteryexchange/

Similar situation...battery can overheat and cause fire hazard......and is also a free exchange.....

FYI.....
__________________

__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 02-09-2005, 03:46 PM   #2
Patriotic
 
Chuck's Avatar

 
1973 23' Safari
North of Boston , Massachusetts
Join Date: May 2002
Posts: 4,533
Images: 260
Hey! I have one of those!!

Thanks for the tip.

(wonder why they didn't contact me, as the page you link says "we are notifying you because our records show ....that you bought one of these from us").
__________________

__________________
Air:291
Wbcci: 3752
'73 Safari 23'
'00 Dodge Ram 1500 4x4 QC
Chuck is offline   Reply With Quote
Old 02-09-2005, 04:06 PM   #3
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
Well, the funny part is that Dell sent this to someone here at work that was totally unrelated to the tech group that acutally bought the laptops.

So, I guess my point is that I'm not totally suprised by what you say since we only got this by chance. Even more amusing is the fact that when they want to sell me something they sure know how to get in touch with me, but something that could have burned our school to the ground, they send it to a janitor.

I ordered a new adapter and they say it could be several weeks as there is a fair backlog..... Make sure that you don't leave the adapter plugged in when you're not around in the meantime.....
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 02-09-2005, 04:10 PM   #4
Confused & Wandering
 
Theo's Avatar
 
1993 34' Excella
Right here, , where ever I wake up
Join Date: Jan 2004
Posts: 205
Images: 23
Send a message via AIM to Theo
I bought a dell.. all $3450 of it.. it had an accident and is no more.. I bought an HP, which was pure junk.. now I have a refurbished IBM thinkpad T21 and it is the best and most reliable computer I have ever had.

Theo
__________________
'05 Cargo hauler gooseneck, carrying an '05 Jeep TJ, all hauled by an '05 C4500 Kodiak Truck
Theo is offline   Reply With Quote
Old 02-10-2005, 08:22 PM   #5
Dan&Barb 25'Safari FB/SE
 
CaliforniaStreamin's Avatar
 
2006 25' Safari FB SE
La Mesa , California
Join Date: Jul 2004
Posts: 159
Images: 33
Quote:
Originally Posted by chuck
Hey! I have one of those!!

Thanks for the tip.

(wonder why they didn't contact me, as the page you link says "we are notifying you because our records show ....that you bought one of these from us").
I have one of those too that I use in my knitting room and it's always plugged in....thanks from me for the tip too!

I also have a 15" mac powerbook and though not on their recall list Apple did at least send me the notice. Dell makes a great unit but their customer service has declined a bit through the years IMO.

Barb
__________________
CaliforniaStreamin is offline   Reply With Quote
Old 02-10-2005, 09:34 PM   #6
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
I hear ya. When we called corp/enterprise support, we use to be shipped off to India. It was a TOTAL nightmare. It would take easily 6 calls to get things fixed. Eventually, the enterprise folks complained enough that Dell took the enterprise folks back to the US phone support and left the consumer phone support in India.
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 02-10-2005, 10:14 PM   #7
Got gandkids?
 
Jim & Susan's Avatar

 
1973 27' Overlander
'Possum Holler , Georgia
Join Date: Oct 2004
Posts: 5,406
Images: 39
Smile Overseas customer service

I know this is not the purpose of this forum, but here goes.

Companies that I will no longer buy from because they have sent their customer support to countries that don't speak the English language:

Norton (as in anti-virus software)
Dell (a formerly GREAT Texas company)
HP (they never seemed to get PC's right, anyway...Printers are great)
Delta Airlines (Not quit yet, tho, they are a hometown company and are struggling)

Truely, how much dang logic is there in sending your customer support functions to people who have no mastery of the English language?
__________________
Jim & Susan is offline   Reply With Quote
Old 02-10-2005, 11:09 PM   #8
Rivet Master
 
1987 29' Sovereign
Sparta , Tennessee
Join Date: Mar 2003
Posts: 507
Send a message via Yahoo to wingfoot321
I just happened to pick up my Jan 2004 Dell transformer the other night and it was hot enough to almost burn me. Hot enough to put it down right away.

Sounds like their recall is not complete.

I appreciate the heads up. Plan to contact Dell tomorrow.

Thanks.
__________________
wingfoot321 is offline   Reply With Quote
Old 05-04-2005, 07:58 AM   #9
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
You all are not going to believe this one.....I walk into the office yesterday, and in my mailbox is a very small box. It's from Dell. I open the box and inside is a piece of paper...just a piece of paper and I'm thinking, why the box? Anyway......

I take it out, read it and it's the notice of the adapter recall from Dell!

I took care of this back in Feb....what a classic case of the left hand not knowing what the right hand is doing.

I suppose I should be happy that they finally sent the right info to the right place this time, but heck, I could have burned down the building in the time it finally took them to get the info to the right place....maybe they needed help packing all those little boxes with the one page messages.
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 05-04-2005, 10:13 AM   #10
Well Preserved

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,193
I'll see your adapter, and raise you a restore disk

Quote:
Originally Posted by Silvertwinkie
You all are not going to believe this one.....I walk into the office yesterday, and in my mailbox is a very small box. It's from Dell. I open the box and inside is a piece of paper...just a piece of paper and I'm thinking, why the box? Anyway......

I take it out, read it and it's the notice of the adapter recall from Dell!

I took care of this back in Feb....what a classic case of the left hand not knowing what the right hand is doing.

I suppose I should be happy that they finally sent the right info to the right place this time, but heck, I could have burned down the building in the time it finally took them to get the info to the right place....maybe they needed help packing all those little boxes with the one page messages.
I recently got another Dell PC, and when I opened the box, a piece of paper came floating out. It said "Your new PC does not require any restore discs. If you need to restore your PC, use the System Restore feature included on your PC." I called Dell, got someone in India, or somewhere beside the US, and carefully explained to them that the restore function doesn't work very well when you have gotten a virus that nukes your hard drive, and you have to go to Office Depot and buy a new one. After much cursing and gnashing of teeth, the restore discs arrived via FedEx the other day. I also noticed that my Dell laptop doesn't have the restore disc with it, either, hope I never have to use it...
__________________

__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
overlander63 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Laptop Wireless Card wingfoot321 Off Topic Forum 11 02-06-2005 08:17 AM
Tire recalls joel Tires 5 09-09-2003 11:16 PM
Airsteam Recalls 2000-2003 Land Yacht -- 08/07/2003 jpurdy Our Community 0 08-14-2003 08:19 PM
Stereo ALANSD General Motorhome Topics 9 09-30-2002 08:26 AM
Factory Recalls George Gibbon Off Topic Forum 1 08-26-2002 05:19 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:22 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.