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Old 09-01-2009, 05:59 AM   #1
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Has Airstream Responded?

Has Airstream responded to any of the questions that they asked be submitted to the company?
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Old 09-01-2009, 06:08 AM   #2
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I am a little confused by the question. I have asked techinical questions, asking "How do I do this". I got a techinical response providing the instructions.
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Old 09-01-2009, 07:42 AM   #3
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No, Jack, they never did. As a matter of fact, someone else started another thread on the subject and still nothing. I think it's a matter of Airstream probably having better things to do with their resources, given the economy...they're probably trying to recover as best they can, and we're low man on the totem pole right now.
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Old 09-01-2009, 07:55 AM   #4
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Seems to me they would have plenty of time to respond( given the state of the economy) Why ask for opinions and concerns if you have no intention of responding? A lot of members asked very important and detailed questions. And what? just nothing from Airstream. They approached the forum members to establish a dialogue. We did what they asked. I think we deserve a response. They would have no resourses at all if it weren't for their customers. Maybe they should give that some thought in these uncertain economic times. A company has no more important business than to respond to their customers needs.
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Old 09-01-2009, 08:12 AM   #5
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We know they have been following our concerns here on the Forums for quite some time before "coming out", it's hard to believe they wouldn't have been prepared for the response's.

Cynical me, there was really no "need" to open the thread in the first place. It was a feel good moment for us for sure, but they might have accomplished more by acknowledging the obvious and and outlining how they planned to address it.

Why is it so hard for them to get it?

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Old 09-01-2009, 08:39 AM   #6
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They probably thought they would never get as many problems and concerns are were voiced here. They may still be sorting. But I would believe they should at least let us know they are still sorting threw and give us some kind of time line for their response.
Do We ?? FOR Positive KNOW that Airstream even started that thread????
It would be nice to get some answers. I know we have at least one person here ,a lady. that posts here that works at Airstream.maybe she knows???
Robert thats the way I approach every piece of lawn equipment that come thru my shop. Fixit like it was mine or my mothers.
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Old 09-01-2009, 10:13 AM   #7
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I am absolutely sure Airstream started that thread Roger.

Rebee, Jack is referring to this thread:
http://www.airforums.com/forums/f318...eam-53083.html

I started the other thread trying to inject a little bit of humor. Very little.

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Old 09-01-2009, 10:27 AM   #8
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Airstream is dealing with its current situation in a "corporate" way rather than an entrepreneurial way. It's the usual "lets-have-a-marketing-focus-group-meeting" incremental, bureaucratic, minimize risk approach that has doomed many American companies over the years.

For a nominal cost, Airstream could bring together the most committed, intelligent, passionate Airstream owners on the planet together, turn them loose on a new coach and learn more from them in a day than they would from 10,000 customer surveys. Unfortunately, it would seem that kind of innovative thinking doesn't have any place in the Airstream/Thor collective.

Ah, yes, and I imagine the forum administrators would like Airstream/Thor to see the "Airforums" as a natural partner... the kind of natural partner that would provide direct financial support. The inherent problem, however, is that Airstream/Thor falls well short of the company we devoted Airstream fans want to see. We want the FedEx of RV makers; and we're getting the postal service.

Airstream as a brand is doomed to a long, slow death unless the mothership realizes that the people on this forum are the solution, not the problem.
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Old 09-01-2009, 10:47 AM   #9
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Opps Gene
I missed thier reply of 7/17/09 . I don't always check in everyday so I missed that one. 2airishuman ya know. Wish he would post more.
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Old 09-01-2009, 11:37 AM   #10
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I am absolutely sure Airstream started that thread Roger.

Rebee, Jack is referring to this thread:
http://www.airforums.com/forums/f318...eam-53083.html

I started the other thread trying to inject a little bit of humor. Very little.

Gene
Thank You, I apologize for being so uninformed

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Old 09-02-2009, 01:11 PM   #11
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What kind of response are we looking for? To each question that was ask or specific ones. Do we have an idea of their response ? Just wondered what kind of response is expected. Have a great day
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Old 09-02-2009, 01:21 PM   #12
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A timely, honest, truthfull response with a bit of detail would be a good start
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Old 09-02-2009, 03:42 PM   #13
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A timely, honest, truthfull response with a bit of detail would be a good start

Cybrarian note for future reference - See here
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