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Old 05-12-2016, 11:27 AM   #1
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Duly Recognizing Good Customer Service

Just wanted to note that I emailed a request for mattress schematics for our Airstream model at 8:30 p.m. last night and Craig Wier at Airstream Customer Relations had emailed me the two pdfs by 6:30 a.m. today.
I wanted to recognize prompt, satisfactory response from Airstream Customer Relations. I know some folks at Jackson Center are on here, so wanted to share that good experience.

Dana
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Old 05-12-2016, 12:30 PM   #2
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It is nice to see compliments when due!!


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Old 05-12-2016, 01:31 PM   #3
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Good to hear, we heap criticism on them constantly so a pat on the back now and then is good for a change.

We just got back from Jackson Center Service and had some routine maintenance, scheduled maintenance and some resealing done, repairs, as well as stainless steel accessory upgrades. What a great bunch of guys and gals. Friendly, the techs worked with us directly and did a great job on everything.

While there we toured the factory, hand-built Airstreams assembled by decent people doing their jobs, overall a nice operation.
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Old 05-12-2016, 03:50 PM   #4
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They have always responded favorably to me when I call and asked for information concerning wiring routing frame line drawings, etc.

I have worked in service for 32 years ( anniversary on Saturday!) and that has taught me how to treat people I do business with when I need something:

1) be positive
2) treat people with respect
3) be reasonable
4) show no anger
5) be complimentary

Wait!, I learned all that in Kindergarten.
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Old 05-12-2016, 04:02 PM   #5
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I called Jackson center to determine who should do repairs on my interstate after the vandalism incident, and they were very helpful. The lady in C.S. For parts, went above and beyond, IMO. She made necessary contacts after informing me that Mercedez-Benz should do repairs, then emailed all the parts info to my service manager, to assure he had everything he needed. I am quite pleased with their customer service and parts dept.
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