Thread Tools Search this Thread Display Modes
Old 05-12-2016, 10:27 AM   #1
Rivet Master
Goal15's Avatar
2006 23' Safari SE
Dallas , Texas
Join Date: Sep 2010
Posts: 1,614
Images: 1
Duly Recognizing Good Customer Service

Just wanted to note that I emailed a request for mattress schematics for our Airstream model at 8:30 p.m. last night and Craig Wier at Airstream Customer Relations had emailed me the two pdfs by 6:30 a.m. today.
I wanted to recognize prompt, satisfactory response from Airstream Customer Relations. I know some folks at Jackson Center are on here, so wanted to share that good experience.


Dana and Olga
2006 Safari 23
2011 Tundra Double Cab
Goal15 is offline   Reply With Quote
Old 05-12-2016, 11:30 AM   #2
Agent 86
J. Morgan's Avatar
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton , Arkansas
Join Date: Mar 2013
Posts: 4,356
Images: 11
It is nice to see compliments when due!!

Superat stultitia.

The fact that I am opinionated does not presuppose that I am wrong......

J. Morgan is offline   Reply With Quote
Old 05-12-2016, 12:31 PM   #3
Rivet Master
dkottum's Avatar
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 6,840
Good to hear, we heap criticism on them constantly so a pat on the back now and then is good for a change.

We just got back from Jackson Center Service and had some routine maintenance, scheduled maintenance and some resealing done, repairs, as well as stainless steel accessory upgrades. What a great bunch of guys and gals. Friendly, the techs worked with us directly and did a great job on everything.

While there we toured the factory, hand-built Airstreams assembled by decent people doing their jobs, overall a nice operation.
Doug and Cheryl
2012 FC RB, Michelin 16, ProPride 1400
2016 Ram 1500 Laramie Crew Cab 4X4 Ecodiesel 3.92 axles

The Truth is More Important Than the Facts
dkottum is offline   Reply With Quote
Old 05-12-2016, 02:50 PM   #4
Rivet Master
dznf0g's Avatar

2007 30' Classic
Oswego , Illinois
Join Date: Jul 2010
Posts: 8,192
They have always responded favorably to me when I call and asked for information concerning wiring routing frame line drawings, etc.

I have worked in service for 32 years ( anniversary on Saturday!) and that has taught me how to treat people I do business with when I need something:

1) be positive
2) treat people with respect
3) be reasonable
4) show no anger
5) be complimentary

Wait!, I learned all that in Kindergarten.

"If the women don't find you handsome, they should at least find you handy." - Red Green
dznf0g is offline   Reply With Quote
Old 05-12-2016, 03:02 PM   #5
Rivet Master
ColoradoLady's Avatar
Join Date: Mar 2015
Posts: 862
I called Jackson center to determine who should do repairs on my interstate after the vandalism incident, and they were very helpful. The lady in C.S. For parts, went above and beyond, IMO. She made necessary contacts after informing me that Mercedez-Benz should do repairs, then emailed all the parts info to my service manager, to assure he had everything he needed. I am quite pleased with their customer service and parts dept.
Evelyn & Mikki,(chihuahua) or Nikko (Pomeranian mix) Near Denver, Colorado
TV: 2015 Nissan Pathfinder
2015 BAMBI 16' Sport
Prior: 2013 & '14 LG T@B
ColoradoLady is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Excellent Moen Faucets Customer Service 85MH325 Sinks, Showers & Toilets 2 04-08-2011 07:26 PM
Zip Dee customer service is terrific. Xray Our Community 5 08-15-2005 09:01 PM

Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:56 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.