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Old 04-16-2017, 12:59 PM   #1
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Dealers and Service who don't RV

Being a bit new to the whole marketplace, is it common for dealers and service centers who handle Airstreams to have practically NOBODY who actually owns one?

I don't know, but I really like my auto mechanics to actually drives cars and I thought the same might be true for dealers and service centers for RV's.

Am I the only one?
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Old 04-16-2017, 01:03 PM   #2
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Where I work, the owner, the finance manager, and I are the only ones that own RVs, and the finance manager and I are the only ones that use them. As of this very moment, the finance manager sold his (though he is actively looking for a replacement), so I am the only one that actually uses one. One of the salesmen owns an older popup, but doesn't have a tow vehicle, and needs to borrow a truck from a friend to tow it.
Not that it particularly matters to the discussion, but here is a photo taken from our campsite early this morning:
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Old 04-16-2017, 01:38 PM   #3
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I have always found that RV dealerships tend to hire salespeople who are not very knowledgeable of the products that they are selling. That is why prospective RVers often receive dubious information. Most RV salespeople are not RVers themselves.

I have also found this to be true of automobile salespersons. They may know how to drive a car, but do not know a great deal about the cars that they are selling.

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Old 04-16-2017, 03:15 PM   #4
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The owner of my local Airstream dealership (Foley) is an active member here. He also has been a multi unit Airstream owner for many years and is a major supporter of Canopener. I do not know if any of his staff personally owns Aistreams but they all seem to be very knowledgeable about the lines they sell. I know the management and maintenance staff take advantage of factory training opportunities that are available.
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Old 04-18-2017, 08:08 AM   #5
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I agree. If people who worked in RV dealerships had broader experience in the RV world, they could be much more helpful and interesting to their customers. The salesman who helped me was recently retired from a job in a totally unrelated field. He had obviously attended some classes about Airstream trailers, and could answer questions, but he had no personal experience. OTOH, he is personable, well suited to a sales job, and still there three years later, so maybe that is enough.
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Old 04-18-2017, 08:59 AM   #6
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Quote:
Originally Posted by StreamingEagle View Post
Being a bit new to the whole marketplace, is it common for dealers and service centers who handle Airstreams to have practically NOBODY who actually owns one?

I don't know, but I really like my auto mechanics to actually drives cars and I thought the same might be true for dealers and service centers for RV's.

Am I the only one?
There are all kinds of RV dealers. Their main goal is to SELL you an RV. I have found that dealers who only sell Airstreams to be more knowledgeable about their product than dealers who represent 12 other brands. The same applies to mechanics...you wouldn't take your BMW to the local Chevy dealer for repairs.
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Old 04-21-2017, 08:15 PM   #7
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What income and amount of leisure time, plus space to store, would be practicable to own ANY RV/trailer, much less an Airstream? How many personnel at an average dealership might fall into that category? But, as mojo said, a dealer who specializes in Airstreams is pretty likely to be knowledgeable with the product. On the other hand, if we had more "company folks" actually USING the product, they'd be more sensitive to our customer needs.
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Old 04-21-2017, 08:39 PM   #8
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Those guys at Colonial Airstream know a thing or two about the product they sell...I've seen the videos they make of different models on youtube. Very impressive.

DFW Airstream where I purchased 4 Airsreams including my current 26U have always been helpful and understanding of the product. Most have been to the factory for training.

I think the bigger dealers tend to keep their sales and service people happy and that makes for long term relationships with customers who learn to have confidence in them.
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Old 04-22-2017, 02:28 AM   #9
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most AS techs I know don't make enough money to own one. the majority of new owners live a whole different economic life than those who work or sell them.
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Old 04-22-2017, 04:40 AM   #10
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That's kind of like how when I take my car in for service, I like to walk the dealer lot around back where all the mechanics park and see how many of them actually drive the cars they service. I think I've found Honda and Subaru to be the most.
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Old 04-22-2017, 05:04 AM   #11
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most AS techs I know don't make enough money to own one. the majority of new owners live a whole different economic life than those who work or sell them.
Very true. if I hadn't gotten a "screamin' deal" on the one we now have, I wouldn't be able to afford one, either. Also, honestly, by the end of the week, most techs and salesmen would rather not even see another RV until the next time they go to work.
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Old 04-22-2017, 05:11 AM   #12
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Very true. if I hadn't gotten a "screamin' deal" on the one we now have, I wouldn't be able to afford one, either. Also, honestly, by the end of the week, most techs and salesmen would rather not even see another RV until the next time they go to work.
or talk to anothrt rv owner.
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