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02-25-2013, 09:59 AM
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#1
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Colonial Airstream–Why Some Say They Sell 20% Of All New Airstreams
The wife and I just returned with our new 25 FB FC that we purchased from Colonial.
And now I think I know some of the reasons why they sell to so many.
My first contact was with Patrick Botticelli about two years ago. While we purchased our first trailer (a 2011 FC FB), I was impressed with Pat's product knowledge and his persona. But, being a newbie to the Airstream community, I wound up buying from a dealer much closer.
And then the "we need a larger trailer" bug stung us and my first impulse was not to call the nearby dealer, but to call Colonial.
After some back and forth, Sally and I had made a deposit on our new trailer with Colonial! And we had never had a face to face with the Colonial folks.
The wife was a bit apprehensive about buying a trailer after having seen pictures only, but reluctantly agreed.
Our experience of Friday the 22nd of Feb went beyond our wildest expectations! The entire staff of Colonial showed us that, not only was their product knowledge huge, but the entire organization CARED about the customer.
Having owned a business for over forty years, one gets a real good first impression of the health of a company by assessing the moods and personalities of its employees. What we saw (from the sales staff to the service person who reinstalled our Reese hitch) was a TEAM of folks who were dedicated to their jobs. AND were genuinely happy in doing what they did.
My hat is off to the entire group that we worked with last Friday! From Patrick, and his wife Lauren, to David, the general manager. And Kevin Amaro who did the "walk through" and Brian, the parts manager who sourced a couple of odds and ends for me and had them ready when we arrived.
I am now one of the many who now understand why folks will come from as far as the west coast to purchase from Colonial!
You guys are the BEST!
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02-25-2013, 10:20 AM
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#2
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65th Anniversary CLIPPER
1996 36' Clipper Bus
Tub City
, British Columbia
Join Date: May 2009
Posts: 3,309
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If all business in general was conducted that way we would all be "happy campers".
Keep the good news coming.
Dave
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02-25-2013, 10:20 AM
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#3
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2 Rivet Member
2012 25' FB Flying Cloud
Queens
, New York
Join Date: Jul 2012
Posts: 71
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X2
Heartily agree.
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02-25-2013, 10:54 AM
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#4
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Rivet Master
1998 31' Excella 1000
1979 23' Safari
Mooresville
, Indiana
Join Date: Aug 2007
Posts: 597
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We have bought two Airstreams from Colonial, they are great and we recommend them to anyone looking to buy. It's a shame that not every Airstream dealer is like Colonial. We drove from Indy to New Jersey, because you can't get a Airstream local, even with the factory only being 3 hours away. They are #1 for a reason.
Damon
#4827
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02-25-2013, 10:57 AM
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#5
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4 Rivet Member
2006 30' Classic
Yonkers
, New York
Join Date: Mar 2009
Posts: 280
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X3
They are what I call "Hospitality at it's best" all round from sales to service.
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02-25-2013, 12:35 PM
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#6
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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A toast to Pat & CREW......
From all the......
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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02-25-2013, 01:01 PM
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#7
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Quote:
Originally Posted by ROBERT CROSS
A toast to Pat & CREW......
From all the......
Bob
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While I really like your label Bob, I think this is more appropriate.
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02-25-2013, 01:16 PM
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#8
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Quote:
Originally Posted by murreywalker
While I really like your label Bob, I think this is more appropriate.
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Yes....but I'm just a Grumpy.....
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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02-25-2013, 01:19 PM
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#9
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Lol!
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02-25-2013, 02:11 PM
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#10
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Rivet Master
1972 27' Overlander
Denver
, North Carolina
Join Date: Aug 2004
Posts: 768
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Man, it's just NICE to hear good news about a dealer for a change.
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02-25-2013, 02:32 PM
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#11
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2 Rivet Member
2007 19' Bambi
2020 27' Globetrotter
Chicago
, Illinois
Join Date: Jul 2012
Posts: 90
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I'd like to weigh in on Colonial. Everyone promptly returns all my phone calls and email. Their website is always current. The pictures and videos they take show the trailers in impeccable condition...no cardboard boxes, wrappers and bedspread still in the package. Their hard work and attention to detail has won me over. Someday we will be driving the 1700 hundred miles round trip to pick up a new airstream. I am confident Colonial's orientation will help newbies like us get through the learning curve quicker.
Nancy
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02-25-2013, 06:49 PM
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#12
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Quote:
Originally Posted by Pickles
I'd like to weigh in on Colonial. Everyone promptly returns all my phone calls and email. Their website is always current. The pictures and videos they take show the trailers in impeccable condition...no cardboard boxes, wrappers and bedspread still in the package. Their hard work and attention to detail has won me over. Someday we will be driving the 1700 hundred miles round trip to pick up a new airstream. I am confident Colonial's orientation will help newbies like us get through the learning curve quicker.
Nancy
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If we add your 1700 and my 2500 miles, it doesn't equal the drive the folks who picked up their trailer shortly after we did.
They came from the west coast!
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02-25-2013, 08:33 PM
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#13
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2 Rivet Member
2020 27' International
Tuttle
, Oklahoma
Join Date: Jun 2011
Posts: 77
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I traded my old Airstream and bought my new one from a dealer very close to you . . . because it was a location close to me. Love the trailer, but the experience was something else. Glad to hear of your experience. If I ever feel the urge to trade again, I'll remember your post.
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02-26-2013, 08:26 AM
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#14
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Quote:
Originally Posted by M. Smith
I traded my old Airstream and bought my new one from a dealer very close to you . . . because it was a location close to me. Love the trailer, but the experience was something else. Glad to hear of your experience. If I ever feel the urge to trade again, I'll remember your post.
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I suspect Colonial will be a more reliable experience then your previous, too.
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02-26-2013, 09:41 AM
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#15
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3 Rivet Member
2009 27' FB Classic
Smithville
, New Jersey
Join Date: Apr 2009
Posts: 162
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Shhhhhhhhhhh!!!!!!
C'mon folks
The last thing I need is for Patrick, Tony and the boys at Colonial to realize how great they are.
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02-27-2013, 07:37 AM
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#16
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Colonial Airstream NJ
Airstream Dealer
1961 16' Bambi
1997 19' "B" Van Airstream 190
Millstone Township
, New Jersey
Join Date: Oct 2003
Posts: 578
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Mr. Walker it was great to meet you. Thank you for choosing our dealership and please let us know if you need anything in the future. Enjoy your new Airstream!
-Lauren & Patrick
__________________
Patrick Botticelli - Colonial Airstream 595 State Hwy 33 Millstone Township, NJ 08535 - 1-800-265-9019 www.colonialairstream.com
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02-27-2013, 08:49 PM
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#17
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4 Rivet Member
2012 27' FB International
Denver
, Colorado
Join Date: Feb 2012
Posts: 445
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We also purchased our new AS from Lauren and Pat at Colonial last October. We had a great experience also! Then drove back to Denver!!! Would do it again!!
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03-15-2013, 11:58 AM
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#18
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2 Rivet Member
East Falmouth
, Massachusetts
Join Date: Mar 2013
Posts: 31
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Thanks for all of this helpful information as I am purchasing an Airstream in 2014 and will be visiting Colonial sometime during the summer. Service, patience and honest pricing is everything to me.
AKristine
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03-15-2013, 12:42 PM
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#19
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Rivet Master
2011 34' Classic
Westchester Cty.NY
, / Miami FL
Join Date: Jul 2007
Posts: 3,122
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Patrick and Lauren know their products inside and out. are about a sleepover because there are lots and lots of trailers to look at and walk through to help you decide. all my questions were quickly answered. :-)
__________________
Ricky
2012 F150 Super Crew 5-1/2' bed Ecoboost 4x4 3.73 elec. lock diff. Propride hitch
give life. kidney & pancreas transplant 9/9/06
Ingrid-my unofficial '"World's Oldest Streamer" 1909-2008 R.I.P.
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03-15-2013, 01:14 PM
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#20
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Rivet Master
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson
, Missouri
Join Date: Apr 2004
Posts: 734
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Quote:
Originally Posted by NeatAirstream
Mr. Walker it was great to meet you. Thank you for choosing our dealership and please let us know if you need anything in the future. Enjoy your new Airstream!
-Lauren & Patrick
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Now, if I can just get you guys to call me Murrey! Mr. Walker sounds like you're talking to my parents.
I've got Kevin (QC at Colonial) calling me Murrey, so shape up you two! ;-)
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