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Old 02-25-2013, 10:59 AM   #1
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Colonial Airstream–Why Some Say They Sell 20% Of All New Airstreams

The wife and I just returned with our new 25 FB FC that we purchased from Colonial.

And now I think I know some of the reasons why they sell to so many.

My first contact was with Patrick Botticelli about two years ago. While we purchased our first trailer (a 2011 FC FB), I was impressed with Pat's product knowledge and his persona. But, being a newbie to the Airstream community, I wound up buying from a dealer much closer.

And then the "we need a larger trailer" bug stung us and my first impulse was not to call the nearby dealer, but to call Colonial.

After some back and forth, Sally and I had made a deposit on our new trailer with Colonial! And we had never had a face to face with the Colonial folks.

The wife was a bit apprehensive about buying a trailer after having seen pictures only, but reluctantly agreed.

Our experience of Friday the 22nd of Feb went beyond our wildest expectations! The entire staff of Colonial showed us that, not only was their product knowledge huge, but the entire organization CARED about the customer.

Having owned a business for over forty years, one gets a real good first impression of the health of a company by assessing the moods and personalities of its employees. What we saw (from the sales staff to the service person who reinstalled our Reese hitch) was a TEAM of folks who were dedicated to their jobs. AND were genuinely happy in doing what they did.

My hat is off to the entire group that we worked with last Friday! From Patrick, and his wife Lauren, to David, the general manager. And Kevin Amaro who did the "walk through" and Brian, the parts manager who sourced a couple of odds and ends for me and had them ready when we arrived.

I am now one of the many who now understand why folks will come from as far as the west coast to purchase from Colonial!

You guys are the BEST!
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Old 02-25-2013, 11:20 AM   #2
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If all business in general was conducted that way we would all be "happy campers".

Keep the good news coming.

Dave
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Old 02-25-2013, 11:20 AM   #3
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Heartily agree.
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Old 02-25-2013, 11:54 AM   #4
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We have bought two Airstreams from Colonial, they are great and we recommend them to anyone looking to buy. It's a shame that not every Airstream dealer is like Colonial. We drove from Indy to New Jersey, because you can't get a Airstream local, even with the factory only being 3 hours away. They are #1 for a reason.

Damon
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Old 02-25-2013, 11:57 AM   #5
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They are what I call "Hospitality at it's best" all round from sales to service.
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Old 02-25-2013, 01:35 PM   #6
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A toast to Pat & CREW......

From all the......


Bob
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
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Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
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Old 02-25-2013, 02:01 PM   #7
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Originally Posted by ROBERT CROSS View Post
A toast to Pat & CREW......

From all the......


Bob
While I really like your label Bob, I think this is more appropriate.

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Old 02-25-2013, 02:16 PM   #8
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While I really like your label Bob, I think this is more appropriate.

Yes....but I'm just a Grumpy.....



Bob
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
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Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
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Old 02-25-2013, 02:19 PM   #9
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Lol!
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Old 02-25-2013, 03:11 PM   #10
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Man, it's just NICE to hear good news about a dealer for a change.
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Old 02-25-2013, 03:32 PM   #11
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I'd like to weigh in on Colonial. Everyone promptly returns all my phone calls and email. Their website is always current. The pictures and videos they take show the trailers in impeccable condition...no cardboard boxes, wrappers and bedspread still in the package. Their hard work and attention to detail has won me over. Someday we will be driving the 1700 hundred miles round trip to pick up a new airstream. I am confident Colonial's orientation will help newbies like us get through the learning curve quicker.

Nancy
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Old 02-25-2013, 07:49 PM   #12
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I'd like to weigh in on Colonial. Everyone promptly returns all my phone calls and email. Their website is always current. The pictures and videos they take show the trailers in impeccable condition...no cardboard boxes, wrappers and bedspread still in the package. Their hard work and attention to detail has won me over. Someday we will be driving the 1700 hundred miles round trip to pick up a new airstream. I am confident Colonial's orientation will help newbies like us get through the learning curve quicker.

Nancy
If we add your 1700 and my 2500 miles, it doesn't equal the drive the folks who picked up their trailer shortly after we did.

They came from the west coast!
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Old 02-25-2013, 09:33 PM   #13
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I traded my old Airstream and bought my new one from a dealer very close to you . . . because it was a location close to me. Love the trailer, but the experience was something else. Glad to hear of your experience. If I ever feel the urge to trade again, I'll remember your post.
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Old 02-26-2013, 09:26 AM   #14
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I traded my old Airstream and bought my new one from a dealer very close to you . . . because it was a location close to me. Love the trailer, but the experience was something else. Glad to hear of your experience. If I ever feel the urge to trade again, I'll remember your post.
I suspect Colonial will be a more reliable experience then your previous, too.
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