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Old 03-25-2008, 10:17 PM   #1
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Canadians buying on airstream.com store

Hi -

I'd like to know if any Canadians have purchased any items on the Airstream website. If so - have you shopped there more than once?

The reason I ask is that I recently ordered a couple shirts from their store (they're very nice btw).

At any rate, each shirt cost $17.06, and with shipping up here to Canada it cost me $48.89.

My problem isn't with the items - it's with the shipping. Airstream.com doesn't give any choice for the customer regarding the carrier for shipping - it's UPS or nothing. And my UPS shipping fee choices ranged from $14.77 all the way to $75.88.

But what I really don't like are the exorbitant brokerage fees UPS charges. In order for me to receive my package I had to pay an extra $23 - and over $17 of that were UPS fees! Lots of Canadians b*tch about the UPS fees. So in total those 2 little shirts ended up costing me over $71. Other carriers charge fees, but UPS are the king of fees. There are class-action lawsuits over their practices.

UPS a business, and I'd bet a thriving one at that. And they can run their business as they see fit. What I don't like is having no choice but to use them. Well, I do have a choice - so I won't be purchasing from the Airstream store any longer.

I've emailed airstream.com and am awaiting a response. Perhaps they simply don't know about what UPS does when they cross the border. I asked them if they'd consider using USPS as a carrier for their online store.

Has anyone else had this experience? If so, perhaps you could send a friendly email to the folks at Airstream letting them know that good ol' USPS would be a great alternative shipper - I know I'd shop there lots more!
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Old 03-25-2008, 11:18 PM   #2
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I refuse to buy from anyone that only ships by UPS -- and that includes airstream.com.
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Old 03-25-2008, 11:25 PM   #3
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I feel your pain with UPS.

Frankly, when I'm told that this is the only shipper a seller will use I cancel my order explaining why. I will not accept UPS for anything. They charge an outrageous amount for brokerage. Firms that commit to only using one source for shipping forget that the purchaser is the one who suffers if the service is poor or overpriced. It shows to me a lack of concern about their customer and their customers individual needs.

On a few occasions the seller has agreed to ship USPS or FedEx when they have come to the realization that they will lose my order. In one case they went ahead and shipped UPS. I refused the shipment, called my credit card company and canceled the purchase indicating that the shipper had not followed clear and agreed to shipping agreement.

I haven't ordered anything from Airstream but I will keep this in mind.

Barry
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Old 03-26-2008, 06:44 AM   #4
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Agree... thr brokerage fees are a rip off and I have slowed down my purchases from the States because of this. Wondering if the class action suit will result in a reduction of costs.
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Old 03-26-2008, 08:07 AM   #5
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DHL is the absolute worst. If they deliver to another address, tough luck.
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Old 03-26-2008, 08:36 AM   #6
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FED-EX too!

I sent a book to Saskatoon last month....nothing fancy or insured. I got t
nailed by FED-EX for $96.85. I hope my friends enjoy the read.
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Old 03-26-2008, 09:02 AM   #7
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I received a reply from the folks at Airstream -

I am very sorry about the additional charges that incurred on your t-shirts. UPS is our preferred method to ship because of their tracking capabilities. I am in contact with our Web Administrator and we are looking into the option of offering USPS as a shipping option to our Canadian customers.

Thank you for giving us the opportunity to respond.


Looks positive, perhaps if a few of you have a minute or so to spare to send a quick email to their customer service regarding this UPS issue? Power to the people and all that jazz!
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Old 03-26-2008, 10:22 AM   #8
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Quote:
Originally Posted by Macfrodge
Hi -

But what I really don't like are the exorbitant brokerage fees UPS charges. In order for me to receive my package I had to pay an extra $23 - and over $17 of that were UPS fees! Lots of Canadians b*tch about the UPS fees. So in total those 2 little shirts ended up costing me over $71. Other carriers charge fees, but UPS are the king of fees. There are class-action lawsuits over their practices.

UPS a business, and I'd bet a thriving one at that. And they can run their business as they see fit. What I don't like is having no choice but to use them. Well, I do have a choice - so I won't be purchasing from the Airstream store any longer.
I believe you will find Fed/EX DHL or any carrier will have the same charges and you will have the same issues. I know for a fact that UPS and FED/EX run tight ships and try to keep costs down as much as possible.

You can't blame UPS because the cost of fuel in the US has doubled in the last year or so. Blame our extremely profitable, got us by the genitals Oil companies.
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Old 03-26-2008, 10:30 AM   #9
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That's outrageous! That's why we do all of our shipping via USPS. The forms are easy to fill out, provide some minimal tracking, and shipping to Canada can be cheaper than shipping in the US in some cases. Nothing has ever been lost of damaged. I'm amazed at businesses that claim to be customer oriented, but can't jump through the simplest hoops to get items to their foreign customers.
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Old 03-26-2008, 12:18 PM   #10
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UPS charges a base fee for handling Canada Customs shipments and then add the duty on top. FedEx does not charge a base fee so you only pay the actual cost of duty. I have not dealt with DHL. The cost savings can be significant on smaller shipments like T-shirts, books, etc.
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Old 03-26-2008, 04:05 PM   #11
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The great white north

I'm headed to the post office tomorrow to mail a few forum member orders.
I'll find out what it costs exactly to send 2 tee shirts to Ottawa, and will report back!

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Old 03-26-2008, 05:00 PM   #12
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To Michelle (thecatsandi) who says "You can't blame UPS because the cost of fuel in the US has doubled in the last year or so. Blame our extremely profitable, got us by the genitals Oil companies."
Yes, we can sometimes blame the Oil companies, but if in this case other carriers can transport the same items at a fraction of the cost of UPS, we can certainly blame UPS. I am one of those who has dealt with UPS in the past and like the many others I am not buying anything anymore from anyone who will ship through this carrier. There was a program on TV, here in the province of Qubec, the other day, which warned the consumers regarding the UPS fees when importing from the USA. They suggest using USPS (US Postal Service). This is what I had been doing for some time, avoiding the high costs UPS charges.
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Old 03-26-2008, 05:51 PM   #13
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Recently ordered custom drapes from AJP. Beautiful product, 100% satisified.
However... upon delivery, UPS rang my doorbell and requested $138.00 +. Note: no advance notice from UPS as to delivery date or related costs.

I questioned the cost and advised him shipping was pre-paid. In addition, was covered under the NAFTA Agreement and was not subject to Duty charges. He, being just the delivery guy, suggested I contact Head Office.

I did call the 1-800 number and was advised the charges were a result of brokerage fees (paper work) and GST!!!! Bad combination of cross-border Companies and Federal Agencies not advising consumers in advance!

That being said, will never again purchase from anyone using UPS. Also will not puchase from those on E-Bay who do not use PAYPAL. Heads up!

P.S. Snow weary but Canada is still the best country in the world!!!!!!!!!!!!!!!!
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Old 03-26-2008, 06:22 PM   #14
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I've been bitten by UPS's questionable brokerage fees as well. Businesses who use them exclusively for shipping no longer get my business.
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