Reply
 
Thread Tools Search this Thread Display Modes
 
Old 03-26-2008, 07:25 PM   #15
Rivet Master
 
Alumatube's Avatar
 
1984 31' Airstream310
New Holland , Ohio
Join Date: Feb 2007
Posts: 1,080
I absolutely HAD to send a 43-lb box to Brad from Arkansas to California by UPS 2-day recently, and was expecting somewhere around $90 (thinking that was high). Imagine my total shock when the bill came out to be $177.23!!!!!!!!!!! The fuel surcharge was either $14 or $47 (don['t remember for sure). Fortunately, his company is reimbursing us on the expense, but DANG. I actually was a proponent of UPS, but after this, I am expolring other shipping venues.

Susan
__________________

__________________
"Despite the cost of living, have you noticed how popular it remains?"

1984 310 Limited Motor Home "The Rockin' A"
Alumatube is offline   Reply With Quote
Old 03-26-2008, 07:30 PM   #16
Rivet Master
 
SmokelessJoe's Avatar
 
1976 Argosy 24
now being enjoyed by Heath and Mary in , Vermont
Join Date: Sep 2005
Posts: 1,422
My own experience with several imports during the rebuild of my trailer and the appearance of this thread made me curious to know more.

Checking, here’s what I think is happening:

Items valued at more than $20.00 need to clear Canada Customs. Brokers offer to do this for you, for a fee. (You can clear customs items yourself, if you want to go to the trouble of doing it)

All the major parcel shippers, like UPS, FedEx, DHL, etc. seem to have created or acquired their own brokerage firms. They all charge the same exorbitant brokerage fees.

This has perhaps allowed them to offer shippers very low cost service to Canada. That’s probably why you increasingly see claims like this on various websites:


Sweetwater has the best shipping deal on the planet: FREE SHIPPING* with no minimum purchase. We've chosen FedEx as our principle carrier due to their expertise in handling sensitive electronic equipment as well as a shipping time that's twice as fast as the competition. (1-5 days vs. the 2-9 days shipping time that the competition offers.) It's all part of the Sweetwater difference; your order arrives safely, carefully handled, in half the time, and for FREE*.

(Airstream has fallen for the UPS sales claim that it offers a tracking service. Everybody offers tracking today, even the Post Office).

You think the shipping is FREE. UPS knows they are going to nick you for “brokerage”.

These brokerage charges are only charged on GROUND SERVICE. They are included in higher Air Service charges. Again, tricky marketing. You compare the cost of Ground over Air and choose the cheaper. Surprise. With brokerage added, the final cost is THE SAME.

If it is a small parcel or if you need your parcel in a hurry, air is better.

Use the Unites States Postal Service and their business partner, Canada Post.

I think the Canada Post brokerage charge is a flat $8.00, no matter the cost of the shipment.

(No matter who delivers it, you will have to pay PST/GST).

I’ve found USPS and Canada Post to be just as dependable but cheaper than their competition.

I smiled when I read this thread. The universal theme here is “I’ll never buy from anyone that ships UPS”.

UPS thinks their customer is AIRSTREAM, not you. They won’t even know they are losing business until their customers start to tell them.

You know who you have to complain to.

Sergei
__________________

__________________
SmokelessJoe is offline   Reply With Quote
Old 03-26-2008, 10:02 PM   #17
Rivet Master
 
Mackhopp's Avatar
 
2005 28' International CCD
Ottawa , Ontario
Join Date: Jul 2006
Posts: 587
Images: 10
Let the Northern peasants revolt!

I'll be interested to know if Airstream takes this seriously. It would be nice if they listen.

If I'm shopping online, and find something I'd like to buy but notice the store uses UPS, more often than not I can find this product somewhere else. But... I can't really find more official Airstream t-shirts and products other than on their site (well, I did find some neat shirts at Old Navy last year but I think that was a one-time thing).

Guess I'll be looking for some pink flamingos elsewhere...

As an aside, I went to the USPS website and checked to see how much they'd charge for shipping a 1 lb box to Canada. Their website said $4.66. Add $6 for the fee, and the gst and you're looking at around $12 for those t-shirts. Compare that with the almost $37 I paid.

And now you know..... the REST of the story.
__________________
[SIZE=1]Michelle & family
[COLOR=Blue] 2005 28' International CCD
Mackhopp is offline   Reply With Quote
Old 03-27-2008, 12:04 AM   #18
Rivet Master
 
vswingfield's Avatar
 
1983 34' Excella
1967 24' Tradewind
Little Rock , Arkansas
Join Date: Nov 2006
Posts: 3,773
Images: 32
Rivet Shipping Practices

I have had better luck with UPS than FedEx at the University of Arkansas at Little Rock (UALR) where I work and have everything delivered. FedEx delivers everything shipped to UALR to the mailroom for them to deliver. UPS does bring it to the specified office. I’m paying for premium service when I use either one of these carriers. I feel that I have a right to have my packages delivered to my office. FedEx just can’t be bothered to do what they are being paid for. When I complained to a customer service rep, he told me that I wasn’t a customer since the shipper pays them the shipper is the customer. It made no difference that I am the one paying for it. To me, whoever pays is the customer.

The best service in the U.S. comes without a doubt from poor old USPS, who like Rodney Dangerfield, just can’t get no respect. After all the price hikes, I can still send a letter anywhere in the U.S. for less than the price of a Coke. Not only that, they send someone to my house 6 days a week, including Saturday (try that with one of the “premium” services) just to see if I feel like mailing a letter and to bring me whatever came on Saturday! Even when I don’t mail anything, they don’t get their feelings hurt. They check anyway. What a deal.

Sorry about your troubles in Canada. Realistically, I can see no reason it should cost more to ship anywhere in North America. The borders are just lines on a map.
__________________
Vaughan
vswingfield is offline   Reply With Quote
Old 03-27-2008, 12:21 AM   #19
1 Rivet Member
 
2006 25' Safari FB SE
Wrangell , Alaska
Join Date: Dec 2006
Posts: 16
Angry Alaska to

They do the same thing in Alaska as happens in Canada and we are part of the good old USA last time I checked. IT has to come here on a plane and we get charged big time. I will not order from anyone who does not use the USPO. Companies say free shipping until I say Alaska then they crawfish. The USPO uses the same planes and its one fifth the cost.
__________________
briandg is offline   Reply With Quote
Old 03-27-2008, 09:43 AM   #20
2 Rivet Member
 
adore's Avatar
 
1977 Argosy Minuet 6.0 Metre
Mont-Laurier , Québec
Join Date: Jun 2006
Posts: 70
Images: 6
For the information of Canadians buying from airstream.com (store). Here is the message I have received from the store regarding their use of UPS as their carrier for shipping:
"We do offer US Postal Service as an option for shipping. There is a comment box on the order form where you can request USPS. Other wise we automatically ship UPS as that is our authorized distributor. We are working with UPS to see if we can’t do something different for our Canadian friends. We are sorry for the confusion all this as caused we are aware and are looking in to solving the problem. Sincerely, Jean"


__________________
adore is offline   Reply With Quote
Old 03-27-2008, 10:08 AM   #21
Rivet Master
 
Mackhopp's Avatar
 
2005 28' International CCD
Ottawa , Ontario
Join Date: Jul 2006
Posts: 587
Images: 10
Quote:
Originally Posted by adore
For the information of Canadians buying from airstream.com (store). Here is the message I have received from the store regarding their use of UPS as their carrier for shipping:
"We do offer US Postal Service as an option for shipping. There is a comment box on the order form where you can request USPS. Other wise we automatically ship UPS as that is our authorized distributor. We are working with UPS to see if we can’t do something different for our Canadian friends. We are sorry for the confusion all this as caused we are aware and are looking in to solving the problem. Sincerely, Jean"


You know - I like straight shooting when it comes to dealing with people. And this isn't the case. They do not offer United States Postal Service as an option for shipping to Canada. So the above canned response is a classic scramble.

I just did a fake order on their website and took a screen shot. I'm not sure if it'll show up, but in the Shipping Method section it very plainly states: "This is currently the only shipping method available to use on this order." Then it gives various UPS options, ranging from $13.98 to $114.63 for ONE t-shirt.

So based on what I see as a consumer, I simply won't assume that I can add some comments for them to use USPS - I have to choose one of the supplied UPS selections, or else my order process won't continue.

In my opinion, there's nothing wrong in saying "I didn't know", then adapting and changing tactics to rectify something, if you want it fixed. But I don't like blurring of facts to avoid saying that something could have been done better.
Attached Thumbnails
Click image for larger version

Name:	airstream store.jpg
Views:	66
Size:	49.1 KB
ID:	57061  
__________________
[SIZE=1]Michelle & family
[COLOR=Blue] 2005 28' International CCD
Mackhopp is offline   Reply With Quote
Old 03-27-2008, 02:26 PM   #22
Tramp Streamer
Commercial Member
 
ArtStream's Avatar
 
1995 28' Excella
Artist , at Large
Join Date: May 2004
Posts: 2,002
Images: 65
Blog Entries: 1
Just to follow-up.
I just sent 3 tee shirt's "Priority Mail" USPS from AZ, to Ontario, CN for $9.00, US.

First class would have been less.

Michael
ArtStream is offline   Reply With Quote
Old 03-27-2008, 05:30 PM   #23
Rivet Master
 
Moncton , New Brunswick Canada
Join Date: Jul 2006
Posts: 1,888
We have '61 Chevy and a '75 Argosy. For several years, ordered products from the States, via USPS and Canada Post - never a problem.

In future, will not purchase products from those who do not offer this method of shipping.
__________________
love vintage is offline   Reply With Quote
Old 03-27-2008, 06:25 PM   #24
as hopeful
 
Join Date: Nov 2007
Posts: 25
my 2 cents worth... (with no additional fees)

Like many of you, I too learned the hard way - I will never buy something from an American vendor that uses UPS.

UPS makes a significant dollar from their services - so good for them. I do not need to support them. (you cannot change anyone but yourself)

Some vendors do offer an alternative(s). I will but from such vendors. My experience is that the United States Postal Service is EXCELLENT and very reasonable. I have had the same experience with the Canadian Postal Service.

And like Sergei notes; "UPS thinks their customer is AIRSTREAM, not you. They won’t even know they are losing business until their customers start to tell them." I say; Let Airstream know. As well, challenge any company on whether or not they offer an alternative.

Like so many things in life, we learn from our "mistakes". For me; I will never buy something from a vendor that uses UPS.

regards, peter
__________________
pdq1203 is offline   Reply With Quote
Old 04-11-2008, 12:57 AM   #25
1 Rivet Member
 
2006 25' Safari FB SE
Wrangell , Alaska
Join Date: Dec 2006
Posts: 16
Thumbs up USPO and Airstream

I ordered from airstream a small amount of goods to be sent to Alaska. In the comment box I stated that I wanted them to use USPO to save me money on shipping. I Know that they say on the shipping page that they only use UPS but guess what, They said fine we will ship to you by the post office and refund what was overcharged on you credit card when we have the Post Office shipping. They ask that I come and visit them when I have time and thanks for the order. They shipped by the USPO.
__________________
briandg is offline   Reply With Quote
Old 04-11-2008, 07:38 AM   #26
Rivet Master
 
Mackhopp's Avatar
 
2005 28' International CCD
Ottawa , Ontario
Join Date: Jul 2006
Posts: 587
Images: 10
Quote:
Originally Posted by briandg
I ordered from airstream a small amount of goods to be sent to Alaska. In the comment box I stated that I wanted them to use USPO to save me money on shipping. I Know that they say on the shipping page that they only use UPS but guess what, They said fine we will ship to you by the post office and refund what was overcharged on you credit card when we have the Post Office shipping. They ask that I come and visit them when I have time and thanks for the order. They shipped by the USPO.
Good news!

Now they should change their checkout process to clearly indicate the choices available for shipping.

Guess they didn't like me as much 'cause I didn't get an invitation for a visit!!
__________________
[SIZE=1]Michelle & family
[COLOR=Blue] 2005 28' International CCD
Mackhopp is offline   Reply With Quote
Old 04-11-2008, 12:12 PM   #27
Rivet Master
 
SmokelessJoe's Avatar
 
1976 Argosy 24
now being enjoyed by Heath and Mary in , Vermont
Join Date: Sep 2005
Posts: 1,422
More about brokerage fees….

As I learned when importing my SPRINTER tow vehicle from the USA, things like the Auto Pact or NAFTA are really not about open and free trade so much as they are mechanisms used by major industries and the governments that serve them to REGULATE TRADE.

You can fairly easily import a vehicle from the USA but the government tries to make it look more difficult than it is, hoping to dissuade you.

In the age of the internet, the brokerage business, once serving mainly commercial importers, has found the individual consumer a very lucrative opportunity.

Governments like it too. They get their PST/GST while citizens are persuaded to go back to buying in Canada.

(When you end up with brokerage fees that eat up all the money you thought you saved by buying in the USA, you think twice about it the next time).

That unfair slap on the wrist is bad enough but it’s worse when you want to buy things not available in Canada, like from the Airstream Store.

In that or any other case, use the postal service.

Sergei
__________________
SmokelessJoe is offline   Reply With Quote
Old 04-11-2008, 11:12 PM   #28
1 Rivet Member
 
2006 25' Safari FB SE
Wrangell , Alaska
Join Date: Dec 2006
Posts: 16
My last post on this. When my stuff from Airstream got here, Here being Alaska, on a island, it got here by the USPO for a bit over ten dollars. The ups cost was 48 dollars. Thank-you airstream store for using the USPO when we ask for it.
__________________

__________________
briandg is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Argosy hats and Tee's now in Airstream Store! pattyo Off Topic Forum 8 04-04-2007 07:41 PM
10% Off at Airstream Store Streamin 65 Commercial Listings 1 04-04-2007 04:19 PM
Holiday Airstream Cards by MOMA Design Store harestream Off Topic Forum 7 08-25-2006 05:22 PM
Airstream Online Store items in Canada ? maerix Our Community 4 04-20-2006 11:36 PM
Hi Any Canadians dickmonster Networking 5 12-29-2004 11:29 AM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:01 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.