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Old 08-27-2013, 09:05 AM   #1
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Camping World in Denton, TX

So Camping World is offering Buy Three Get One Free on Bilstein Shocks with a $40 "Let us install" per shock. I bought my shocks online and took the shocks to the Denton, TX store for the install deal. The guy gets my truck on the rack then tells me he wants $180 plus tax to install EACH to install the front shocks.

I can understand a 20% "oh crap we didn't foresee this configuration, but NOT a 325% increase. Feels like a bait & switch.

Has anyone else had similar issues with a Camping World retail store? This is my first experience with them.
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Old 08-27-2013, 09:11 AM   #2
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I hope you did not do the del. If not PM me and I can get it done by a shop LOTS cheaper.
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Old 08-27-2013, 09:19 AM   #3
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The special install rates apply only to parts sold by Camping World. Why would they give you special low install rates if they didn't make the profit on the sale?
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Old 08-27-2013, 11:12 AM   #4
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Any discount on labor rates only applies to parts purchased at the store. Tires, brakes, shocks and oil changes included. Never seen it otherwise. Jim
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Old 08-28-2013, 07:48 AM   #5
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I bought the shocks on Camping World's web site.

After making a complaint to the Retail Customer Service department, they called me back with a quick apology and offered a $25.00 gas card for my troubles. I thought that was very nice. I'll still buy product from Camping World. I just won't go there for service.
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Old 08-28-2013, 09:01 AM   #6
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Ah,more info. So you did purchase from CW. Then you were right in complaining, good job. Unless there is a stipulation saying the shocks must be purchased from the installing store. I see none so you were correct. Jim
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