Best Customer Service for Zip Dee Chairs

[larsonll23]

We just bought our first Airstream in June after 12 years of camping with trailers of disappointment. Our 30' International Serenity is hopefully our forever camper. So far, it has far exceeded our expectations.

I read up on the Zip Dee chairs, and decided to start with 2 (there are 4 in our family with 11 and 14 year old daughters. I wanted the chairs to match our awning, found those on the web on one site only, but with $80 shipping for 2. That's too much. I was also interested in monogramming.

I called Zip Dee yesterday, and a real person answered the phone the first time. I told her I was interested in buying folding chairs. I was transferred to, I think, Linda.

I told Linda what I wanted after telling her what AS we had, and she asked me to describe my awning. Very vaguely I said, "it's khaki with a narrow black and white stripe". Immediately, she said "that's Putty Regimental. Do you want a standard seat?" I asked her if I could look the fabric up on the internet to confirm, and it was right. I asked her how she could know this fabric immediately, and she said, "I've been working with AS since 1999".

She recommended the wider, rather than standard seat for comfort it seemed, and white embroidery for our last name since it does not fade.

Our 2 chairs will be shipped within a few weeks. I didn't even ask about shipping. The whole experience was worth whatever it costs!