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Old 01-30-2007, 03:34 PM   #15
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My experiences would agree with those that want more from the mothership's website. I have dealt with several dealerships who sell multiple brands and they have tended not to maintain a broad inventory of Airstreams. The sales people at these dealerships know old units they have moved but demonstrated again and again that they knew nothing about just released options or models -- in our case it was July '05 and we were interested in the new 25' FB SE that didn't have the suicide door of the few '05 units. I learned to do my homework via AS Forums & our sources (Colonial, AS of Arkansas, etc), informed a different salesperson what homework to do before our visit, and put money down on our first trip to an out-of-state dealer.

Airstream's website received virtually no noticeable tweaking at the model year transition last May & June. I feel Airstream could enhance many buyer experiences by having an up to date website. Otherwise the dealer experience can feel too much like the car sales pitch where you're asked little more than "what color do you want?"
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Old 01-30-2007, 03:48 PM   #16
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Agree 2x...

Quote:
Originally Posted by Pecos Pete
My complaint is also that you cannot find a good representation of fabrics and finishes for interior.
OK, i agree again. it's kind of like the TV show "Top Chef"; i can't smell or taste the food, but i still like the show. so i agree.

has anyone one taken the time to contact AS, and voiced this? i personally don't go to there website. i could care less. i do what everyone else does, i go to colonials web site. i can see why there the #1 dealer. however don't whine about the official website unless you've made it known to AS. kinda like not voteing and then complaining about the outcome? am i wrong, while listening to the whine, without cheese... (friendly observation).

so i agree.

see, that was easy.

kevin
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Old 01-30-2007, 03:54 PM   #17
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well, as they say, one man's opinion.
I think if you sell something that is considered top of the line, your website should be also. There really is no excuse for not representing current product on the website. And, yes Colonial does the job well.
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Old 01-30-2007, 04:21 PM   #18
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Quote:
Originally Posted by Kevbo10
OK, i agree again. it's kind of like the TV show "Top Chef"; i can't smell or taste the food, but i still like the show. so i agree.

has anyone one taken the time to contact AS, and voiced this? i personally don't go to there website. i could care less. i do what everyone else does, i go to colonials web site. i can see why there the #1 dealer. however don't whine about the official website unless you've made it known to AS. kinda like not voteing and then complaining about the outcome? am i wrong, while listening to the whine, without cheese... (friendly observation).

so i agree.

see, that was easy.

kevin
Yes...several times!

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Old 01-30-2007, 04:59 PM   #19
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Kevin you can call it a whine or what ever you want. and... Yes , I've mentioned it directly to Airstream and although I couldn't see the person I was talking to, I got the impression it was pretty much like the " deer in the headlights" response. Look , I would think that the website is Airstreams 'first line' in sales. Anyone interested does a little research by going on line.This is their opportunity to wow the customer.What do you get? Old, outdated incomplete and by the photographs, sometimes misleading information. By all definitions an inferior representation of the product. Look at how many complaints on this website about the poor quality in 2003-4 and 5 it took to start seeing an Airstream leave the line that didn't have major quality control problems. You know" some assembly required". My 2007 Classic is almost without fault.But the website.......stinks.
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Old 01-30-2007, 05:50 PM   #20
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Quote:
Originally Posted by Kevbo10
seems overly harsh. did you pickup the phone, call and ask?

just curious,

kevin
Good point. I checked Airstream.com, and they are designed by Velocity7. So, I send an email to Velocity7 asking their opinion. Here is a copy of my email to them:
"Howdy. As a result of on-line forum discussions of how outdated and incomplete the Airstream Company
website is, I thought I would email and ask for your
opinion. Your company (Velocity7) has nice things to
say about the Airstream, and the site. However,
several shortcomings have again and again driven
traffic away to seek information from alternative
sources.

1. The lack of current photos ("Photos coming soon"),
even after a full year.
2. Late updates to announcements: several months can
go by before a factory-announced feature/model/change
is posted on the website. Industry buzz drives
traffic, but not to Airstream.com. For example, the
Airstream website still does not acknowledge a Safari
27FB model, which is being sold at dealers now.
3. Outdated pictures: until recently, they had
pictures from the 2004 models that apparently did not
show the latest and greatest, even though Airstream
had upgraded models each year.

Just wanted to know what is going on with the website
so I can post a message for the forum.

Thanks.

Phil Abernathy
Owner of 1961 24' Airstream Tradewind
Member AirstreamForums.com"
I hope I haven't gone too far!
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Old 01-30-2007, 05:57 PM   #21
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Their Forum is not too cool either. Really a waste of bandwidth. I feel like with a little of their creative design they could really spruce up the whole experience. It doesn't need to be "Flash" although that wouldn't hurt.
Just a more in depth shopping/ viewing experience.
Good idea Phil--- your post came up after I posted mine, would be good to see what they say.
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Old 01-30-2007, 06:08 PM   #22
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I know that the folks at Airstream read the posts here. Let's hope that they take note and make a change - if they feel one is needed. The more input from potential buyers and new owners, the better and maybe more helpful.
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Old 01-30-2007, 06:14 PM   #23
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Airstream Website...

Quote:
Originally Posted by Phil and/or Sue
Good point. I checked Airstream.com, and they are designed by Velocity7. So, I send an email to Velocity7 asking their opinion. Here is a copy of my email to them:

"Howdy. As a result of on-line forum discussions of how outdated and incomplete the Airstream Company
Thanks.

Phil Abernathy
Owner of 1961 24' Airstream Tradewind
Member AirstreamForums.com"
I hope I haven't gone too far!
great post mr. phil,

first i'd like to point out i have no association w/ Airstream, other than i own one. a 2005 CCD 25 footer, which has never given me any trouble.

i just have issue with overly officious folks who whine, and don't back it up as i explained earlier above. i see you back your stuff up. cool. great post. a lot of folks here have a lot of time on there hands and don't. this is just an observation, not hostile intent. i have friends who whine about the results of every election; guess what, they don't vote.... and PLEASE let's not get into who and who didn't vote, or who didn't call Airstream.

i don't use the Airstream website for anything.

there's much better places to go for info.

now please, please, pass the cheese.

love,

kevin
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Old 01-30-2007, 06:22 PM   #24
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As a dedicated Airstreamer, I find this discussion very valuable and on target. I agree with many of your comments.

As the CEO of Velocity7, the company that has worked with Airstream to build their web presence over the past four years, I can only say that Velocity7 is very excited about the vision of an updated company website.

Although the team here at Velocity7 does not regularly participate in this forum, we visit often and learn from all of the forum members. Many of us at V7, as you may know, are Airstreamers. We share the same passion as the rest of you. We hope that the changes in store for Airstream.com exceed your expectaions.

Best regards,
Robert Trent
'64 Safari Twin
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Old 01-30-2007, 06:31 PM   #25
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I gotta agree, too, that Airstream's website stinks.

However, I've learned from dealing with Airstream that it's best not to sit on pins and needles waiting for them to make improvements -their poor website is just another Thor-n in your side.
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Old 01-30-2007, 06:38 PM   #26
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Quote:
Originally Posted by 64Safari
As a dedicated Airstreamer, I find this discussion very valuable and on target. I agree with many of your comments.

As the CEO of Velocity7, the company that has worked with Airstream to build their web presence over the past four years, I can only say that Velocity7 is very excited about the vision of an updated company website.

Although the team here at Velocity7 does not regularly participate in this forum, we visit often and learn from all of the forum members. Many of us at V7, as you may know, are Airstreamers. We share the same passion as the rest of you. We hope that the changes in store for Airstream.com exceed your expectaions.

Best regards,
Robert Trent
'64 Safari Twin
Robert,

Thank you for your reply. I am happy to see you here.

Now print this thread and take it to Airstream with a bid and get their site updated!
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Old 01-30-2007, 06:49 PM   #27
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Quote:
Originally Posted by Pecos Pete
My complaint is also that you cannot find a good representation of fabrics and finishes for interior.
This is what bothered me most about the AS website when we were shopping for our Bambi. It would have been nice if they had a picture of all the interiors available for the model. And customer satisfaction would have gone up another notch with me if they'd offered a swatch sample via mail order.

-Jamie
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Old 01-30-2007, 07:15 PM   #28
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Manteca dealer

Quote:
Originally Posted by Condoluminum
Toscano [is] building huge new facility on opposite end of town, perhaps to match new facility for Manteca dealer opened last year.
I just received a mail ad from the Manteca dealer showing many SOBs, none Airstream, and no mention of Airstream. Are they phasing out of AS? The Manteca owned dealer in Sacramento certainly downplays AS relative to its other lines. It would be good to get a more dedicated dealership.
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