Need Help

[tc845]

I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance

[Splitrock]

I have never broken down after 5 pm.

[murreywalker]

You can download a brochure in the form of a PDF at any time.

Most customer service entities I know of maintain normal business hours. It's a rarity when customer service is there 24/7.

And as far as I know, you won't be able to get parts from Airstream direct; only through authorized dealers and repair sites.

[cameront120]

Airstream hasn't yet outsourced it's customer service, so 9-5 seems reasonable to me.

[AWCHIEF]

I get the impression that Airstream is actually a small operation compared to most of the main stream RV manufactures. Not a lot of employee turnover with many long time employees. With still sort of a family business mentality. 9 to 5 business hours with no great intentions to change just for the sake of change.

[ROBERT CROSS]

Originally Posted by tc845

I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance

tc,

Call Colonial Airstream, great customer service!!

Bob

[Inland RV Center, In]

Originally Posted by tc845

I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance

The Airstream parts and service normal hours are 8 am to 5 pm, eastern time.

Their phone # is 937-5966111.

Andy

[fmr.capt.evi]

....sounds like one of the characteristics of a cottage industry?