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Old 03-07-2012, 10:29 AM   #1
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I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance
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Old 03-07-2012, 11:08 AM   #2
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I have never broken down after 5 pm.
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Old 03-07-2012, 11:16 AM   #3
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You can download a brochure in the form of a PDF at any time.

Most customer service entities I know of maintain normal business hours. It's a rarity when customer service is there 24/7.

And as far as I know, you won't be able to get parts from Airstream direct; only through authorized dealers and repair sites.
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Old 03-07-2012, 11:34 AM   #4
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Airstream hasn't yet outsourced it's customer service, so 9-5 seems reasonable to me.
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Old 03-07-2012, 12:42 PM   #5
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I get the impression that Airstream is actually a small operation compared to most of the main stream RV manufactures. Not a lot of employee turnover with many long time employees. With still sort of a family business mentality. 9 to 5 business hours with no great intentions to change just for the sake of change.
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Old 03-07-2012, 12:47 PM   #6
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Quote:
Originally Posted by tc845 View Post
I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance
tc,

Call Colonial Airstream, great customer service!!

Bob
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Old 03-07-2012, 12:52 PM   #7
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Originally Posted by tc845 View Post
I found it strange that I could not get anyone on the phone at airstream for sales/just to get brochures..after 5 oclock....also customer service is closed....
Does everyone here only buy and break down between 9--5????

am I calling the wrong number???
thanks in advance
The Airstream parts and service normal hours are 8 am to 5 pm, eastern time.

Their phone # is 937-5966111.

Andy
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Old 03-07-2012, 03:17 PM   #8
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....sounds like one of the characteristics of a cottage industry?
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