Reply
 
Thread Tools Search this Thread Display Modes
 
Old 03-04-2005, 07:03 PM   #1
Rivet Master
 
RichardT's Avatar
 
Join Date: Sep 2003
Posts: 929
aaaaaaRRRRGGGGG! I hate UPS

I found some Driver and passenger side window glass from a wrecked Airstream motorhome and waited 5 months for the guy to wrap and ship the 4 pieces of glass.
Do you know how rare these items are!!?
He put 2 pieces in each box wrapped carefully.
Ups dropped off 1 box with the 2 stationary pieces, and I called to ask when the other with the sliders that are so valuable and impossable to find would show up and they said
" The box was damaged so we threw it away, please contact your shipper for a replacement"

That is really what they said!!!!!
AAAAAARRRRRRRRRRRRRRGGGGGGGGGGGGGGGG!


In with the glass were the latches too.
The insurance will pay, but it is irrellevent ( and not enough!) I should have insured it for $1000's, I want my box! It is up to me I said to deciede what is trash and what is not.
No they said, while it is with UPS it is their property and since I am not the shipper I have no claim anyway.
I am gonna a puke.
I have a call into the department that threw it away to see if they can find it
(Ya right I am sure.)
They told me nobody should ever ship anything that cannot be replaced thru UPS.
I never saw that in the commercials.
__________________

RichardT is offline   Reply With Quote
Old 03-04-2005, 07:25 PM   #2
Rivet Master
 
maxandgeorgia's Avatar
 
1995 30' Limited
Ashland , Missouri
Join Date: Jul 2003
Posts: 2,610
Wish we could give you a big community Forum hug --if it would do any good to make you feel better. Consider it done! SO sorry to hear of this painful disappointment. Hope you can recover the latches, and maybe someday, not too far away, find another set of the rare windows. Best wishes.
__________________

__________________
maxandgeorgia
1995 Airstream Classic Limited 30' ~ Gypsy
1978 Argosy Minuet, 6.0~Minnie/GPZWGN
Chev Silverado 2500HD Duramax/Allison, 4X4, Crew Cab
WBCCI #5013 AIR #2908
WDCU
Go, Mizzou...Tigers on the prowl!
maxandgeorgia is offline   Reply With Quote
Old 03-04-2005, 07:32 PM   #3
Rivet Master
 
LOST , Hawaii
Join Date: Jun 2002
Posts: 2,193
Bummer!!!

When I bought windshields they were shipped freight, the originals were wrong so I had to return them and get the right ones. 3 shipments of 2 pieces and none broke. They used expanding foam in bags on all the corners and a couple of places through the center on opposite sides of the glass. With the weakness of the curve it is a pretty ingenous system, the glass couldn't really be stressed the way it was encased. And the fork driver on the dock sure didn't seem to care a lot about the 'Fragile' and 'Glass' stickers everywhere. I know it won't help now, but when you find another set.....

John
74Argosy24MH is offline   Reply With Quote
Old 03-04-2005, 07:47 PM   #4
Rivet Master
 
RichardT's Avatar
 
Join Date: Sep 2003
Posts: 929
You are missing the point.
They threw the box away Before they delivered it!
They assumed since it was damaged that there was nothing left of value.
They threw away my stuff because they thought.
I did not ask them to think.
I asked them to deliver my stuff to me.
They should have delivered it , Damaged or not, and let me decide if it is damaged beyond repair, or whether there was anything salvagable in the box along with the glass.
RichardT is offline   Reply With Quote
Old 03-04-2005, 10:09 PM   #5
2 Rivet Member
 
69 Silverback's Avatar
 
1969 27' Overlander
Firth , Nebraska
Join Date: Mar 2003
Posts: 80
Richardt,

Wow! I can see your point. This may not help, but here goes anyway. I saw an auction on e- bay today. It is for an old AS dealer closing out existing stock. The item #is 4533114659. He is trying to unload the whole lot , opening bid is $3000.00. May be worth an e-mail to see ,if the lot dosen't go , if they would separate sell some. That is if they had what you need.

Just thought it might be worth a try . Worse response is, no.

Good luck
69 Silverback is offline   Reply With Quote
Old 03-04-2005, 10:22 PM   #6
uwe
418
 
uwe's Avatar
 
2007 25' Safari FB SE
1958 22' Flying Cloud
1974 29' Ambassador
Yucca Valley , California
Join Date: Jun 2002
Location: 1963 26' Overlander
Posts: 4,767
Images: 41
Send a message via Skype™ to uwe
You can NOT ship anything of value, or for that matter, anything at all, really, with UPS. I have had nothing but problems with their shipping system, and evenmore so with their billing department. If there is a claim, they take several month to respond, hoping you would just go away. Then, they expect you to have every crum and spec of dust that had to do with the shipment, 8 weeks after the damage happened, sometimes longer. If you don't keep all the packing material and box remnants, the claim is denied automatically.
I ship big $ every month, and UPS so far has been the absolute worst, followed closely by DHL, which is closely followed by USPS ( complete Morons!!!)
My best shipping methods are small trucking outfits and fedex, right now, anyways.
Sorry, but this shipping thread gets my blood boiling! As a matter of fact, I just was delivered a brand new range for my 63 Overlander, and it's pretty much destroyed, thanks to UPS. The shipper ships UPS, and I did not catch this when I bought the item out of state.
So, now I'll be waiting forever to get resolution on this shipment. In teh meantime, the range, the box, and every crum of packing material are sitting on my shipping bench, awaiting the day that UPS decides to inspect the shipment.
I feel your pain, Richardt!
__________________
Uwe
www.area63productions.com
uwe is offline   Reply With Quote
Old 03-04-2005, 10:27 PM   #7
Rivet Master
 
RichardT's Avatar
 
Join Date: Sep 2003
Posts: 929
Thankfully I did not need these windows and was buying them as spares.
I spoke to a supervisor tonight and he said that they did throw out my stuff and normally keep serious records, but in this case there are none, he is putting me in touch with the right person and says that he is confused by this situation and expects that I do have a real claim beyond just the insurance value. We shall see.
RichardT is offline   Reply With Quote
Old 03-04-2005, 11:01 PM   #8
Rivet Master
 
66Overlander's Avatar
 
1962 22' Safari
2016 30' Classic
Somewhere , in the USA
Join Date: Mar 2004
Posts: 2,326
Images: 41
Your mileage may vary . . .

I have to agree it was not UPS's decision to throw the item away. They needed to deliver it "as is" and "take their lumps like a man".

However, I have to disagree with Uwe. I have had nothing but problems with FedEx, but really never a problem with the USPS. I have little experience with UPS. I'm sure most shippers do OK work most of the time. We each have just had our own personal bad experiences with different shippers.

My philosophy generally is when in doubt pick it up in person if at all possible. I know this is not always possible, so in those cases "you make's your choices and takes your chances . . ."

Sorry to hear of your loss.
__________________
Joe
Wally Byam Caravan Club International Historian
Vintage Airstream Club Historian
WBCCI/VAC #6768

66Overlander is offline   Reply With Quote
Old 03-05-2005, 07:16 AM   #9
Rivet Monster
 
wahoonc's Avatar

 
1975 31' Sovereign
1980 31' Excella II
Sprung Leak , North Carolina
Join Date: Jun 2003
Posts: 7,174
Images: 40
Wink Feel the love....

They need to merge FedEx and UPS and call the new company FedUP! I/we have had problems with all of them at one time or another...FedEx was the most recent...they mis directed my company laptop that was being shipped overnight from NY to NC...it took 4 days to get here and then the idiots delivered it to the office after 6pm on a Friday....and just left it outside the door! One of the guys found it about 6:30 on Monday morning when he came in....I told him he should have thrown it away....I needed a new laptop.

Richardt, the only safe way is to pick it up yourself...but that is not necessarily cost effective.

Aaron
__________________
....so many Airstreams....so little time...
WBCCI #XXXX AIR #2495
Why are we in this basket...and where are we going
wahoonc is offline   Reply With Quote
Old 03-05-2005, 07:37 AM   #10
Rivet Master
 
eljay's Avatar
 
1968 24' Tradewind
Rural, blink and you'll miss it , Missouri
Join Date: Oct 2004
Posts: 692
Images: 19
At our house we pronounce UPS "oops"...Richard you are certainly justified in your anger.
__________________
Not knowing enough to be afraid... (I know more than I did, but I did it anyway!)

Eljay

1968 Tradewind Double.
eljay is offline   Reply With Quote
Old 03-05-2005, 09:05 AM   #11
Airstream Driver
 
PeterH-Airstreamer's Avatar

 
1997 30' Excella
Austin , Texas
Join Date: Feb 2002
Posts: 3,682
Images: 51
You were very lucky. If you would have accepted the shipment without inspection of the contents, you would have latches, but no claim whatsoever....
Been there, done that!
__________________
1994 30' Excella Front Kitchen Trailer
1991 25' Excella Trailer
1990 25' Excella Trailer

AIR #13
PeterH-Airstreamer is offline   Reply With Quote
Old 03-05-2005, 10:40 AM   #12
Rivet Master
 
davidz71's Avatar
 
1986 25' Sovereign
Southern Middle , Tennessee
Join Date: Mar 2002
Posts: 3,215
Images: 23
I've never had a problem with UPS (knock on wood). I've also insured everything for more than it was worth taking into consideration my time involved to be on the safe side.
__________________
Craig

AIR #0078
'01 2500hd ext. cab, 8.1 litre gas, 5 sp. Allison auto
3.73 rear end
Mag-Hytec rear diff cover
Amsoil Dual by-pass oil filtration system
Amsoil synthetics all around
265 watt AM Solar, Inc. system
davidz71 is offline   Reply With Quote
Old 03-05-2005, 10:50 AM   #13
uwe
418
 
uwe's Avatar
 
2007 25' Safari FB SE
1958 22' Flying Cloud
1974 29' Ambassador
Yucca Valley , California
Join Date: Jun 2002
Location: 1963 26' Overlander
Posts: 4,767
Images: 41
Send a message via Skype™ to uwe
Quote:
Originally Posted by davidz71
I've never had a problem with UPS (knock on wood). I've also insured everything for more than it was worth taking into consideration my time involved to be on the safe side.
Makes little difference. If a claim happens, you will have to have proof of purchase, or replacement value documentation.
They do not pay the amount that the item was insured for. Your time and subsequent losses are not of concern to them. When you give a specific insurance amount, then that only declares the maximum they will pay.
On occasion, however, my documentation was for more than the insurance value, and they still paid it. After about 4 month of hassling them.

I ship delicate items,( in approved packaging ) perhaps that's why I am having more problems than the average shipper.
__________________
Uwe
www.area63productions.com
uwe is offline   Reply With Quote
Old 03-05-2005, 12:37 PM   #14
Rivet Master
 
pinkflamingoes's Avatar
 
1967 24' Tradewind
Alameda , California
Join Date: Feb 2004
Posts: 1,569
Images: 38
Blog Entries: 3
Send a message via AIM to pinkflamingoes Send a message via Yahoo to pinkflamingoes
I agree totally!! "They own it while they have it" is B.S. You own it once you bought it.

Bad business.

Quote:
Originally Posted by richardt
You are missing the point.
They threw the box away Before they delivered it!
They assumed since it was damaged that there was nothing left of value.
They threw away my stuff because they thought.
I did not ask them to think.
I asked them to deliver my stuff to me.
They should have delivered it , Damaged or not, and let me decide if it is damaged beyond repair, or whether there was anything salvagable in the box along with the glass.
__________________
"Let's look Death in the face and say, 'Whatever man.'"
~ Hurley

ingrid
1967 24' Tradewind #19104 ~ Forums #4449
pinkflamingoes is offline   Reply With Quote
Old 03-05-2005, 01:21 PM   #15
Rivet Master
 
Foiled Again's Avatar
 
2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach , Virginia
Join Date: Sep 2004
Posts: 6,769
Arrow UPS Shipping

My partner and I own Mail Depot in Va Beach as well as Answer Center. We've been shipping packages since 1980 and the blunt fact is your packages go in the back of tractor-trailers, down multiple conveyor belts, etc. while being shipped. "Fragile" or "Glass" means nothing when a driver has to hit the brakes to avoid an accident.

I know how frustrating it is to lose something nearly irreplaceable, but your best protection is to insist that the shipper have your item professionally packed. In the case of windows or windshields, I'd want a wooden crate and at least 4 inches of expandable foam cushioning on all sides of the glass.

In fact, UPS considers the sender to be the only party to be able to collect damages and we handle all of the claims for customers who ship through Mail Depot because WE are the sender of record. Normally UPS only throws away the package when there is no question that the damage was caused by them rather than by insufficient packaging. Check with the sender. He may have gotten the package back.

Tin Lizzie
Foiled Again is offline   Reply With Quote
Old 03-05-2005, 01:30 PM   #16
Rivet Master
 
Coastalview's Avatar
 
2002 27' Safari
Carmel-by-the-Sea , California
Join Date: Aug 2002
Posts: 1,388
Images: 14
Send a message via AIM to Coastalview Send a message via Yahoo to Coastalview
Over the last several months, we have been receiving items from UPS, that were to be delivered to our neighbors. Our neighbors are currently remodeling their house. I guess by chance, UPS must think that since our garage door is open most of the time, why not just toss the deliveries into it, and sometimes these delivered items are small, and quite frankly, I don't see them. Theres no agreement with my neighbor or with UPS, that their deliveries become my liability !
__________________
AIR: 649
TAC: CA-40
Northern California Airstreamers
Coastalview is offline   Reply With Quote
Old 03-05-2005, 02:16 PM   #17
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,498
Images: 1
richardt.

We will have the classic motorhome, copilot slider windows, in stock in about 5 to 6 working days.

They are being shipped to us March 7th or 8th.

The drivers side has yet to be recreated.

Unfortunately, all the original glass molds were destroyed by Airstream.

We helped recreate one of them and we are working on the other.

Andy
Inland RV Center, In is offline   Reply With Quote
Old 03-05-2005, 07:11 PM   #18
Rivet Master
 
ALANSD's Avatar

 
1966 26' Overlander
Woodstock , Georgia
Join Date: Feb 2002
Posts: 8,521
While we are trashing the shippers...I used the USPS to ship a valuable guitar synth. It went priority handling and all that. Wrapped very well, lots of padding and styrofoam. The USPS guy here complimented me on the packaging said it was well done. When it arrived on the West Coast it was broken into little tiny pieces!! They denied the insurance claim, said it was not packed well. I appealed, they never responded. Three hundred dollars down the tubes.
Oh well, I'm sure we all have these stories.
__________________
1966 overlander..sold
AIR #005
Please visit our blogs and web pages:
OUR AIRSTREAM PASSION! BLOG
RESTORING AN AIRSTREAM
retired!
ALANSD is offline   Reply With Quote
Old 03-06-2005, 04:39 AM   #19
Rivet Master
 
TomW's Avatar
 
1967 26' Overlander
Huntsville , Alabama
Join Date: Dec 2003
Posts: 2,971
Images: 3
Quote:
Originally Posted by ALANSD
While we are trashing the shippers...
On the flip side, I had a UPS man knock on my door one day. Looking a bit grim, he advised me to check the package he was delivering for damage as he had noticed the sounds of broken glass while walking up the sidewalk with it.

Sure enough, the contents had been destroyed due to poor packaging by the shipper. I was impressed because the UPS man could have just left the box at the door since no signature was required. Instead, he took it back with him.

Although it is obvious that not everyone is fortunate enough to deal with such concientious workers, they do exist.

Tom
TomW is offline   Reply With Quote
Old 03-06-2005, 07:53 AM   #20
Rivet Master
 
overlander63's Avatar

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,915
Angry Oops...

While we are shipper-bashing, I also have an Oops horror story to share.
Most of you know I collect toy trains as a second hobby (the trailer is the first one). I ordered some long out-of-production trains, and they were shipped UPS. After about 3 weeks, I called the place I bought them from, and was told the tracking number showed them as having been delivered two weeks previously.
I called UPS, they checked their records, and said the package had been dropped off on the back porch. ???? I informed them I didn't HAVE a back porch.
A supervisor came out and verified this, and they cut a check to the shipper. Of course, the trains were as rare as the window parts, and I still haven't gotten them all...
__________________

__________________
Terry
overlander63 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
7.4l tune-up ALANSD Mechanics Corner - Engines, Transmission & More... 84 05-23-2010 01:51 PM
Eat your hearts out up north Pahaska Our Community 53 06-25-2003 10:17 AM
I'm upgrading my tow vehichle JWest Our Community 19 04-27-2003 10:04 PM
My first major appreciation for my MH Krazykraut General Motorhome Topics 22 11-29-2002 12:46 AM
Spacer on exhaust manifold needs replacing. rdm Mechanics Corner - Engines, Transmission & More... 30 11-19-2002 04:14 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:49 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.