Just so you guys with tag axles know, my experience so far with Henschen has been less than expected - to say the least.
Sorry to report that I've had no luck yet with Henschen. I've sent them a complete description of the problem along with pictures. After two days of no response, I called. Still no help. I was told that there was no one there at the time who could help me, but they did take my name and number for a call-back. Unfortunately, they couldn't even tell me an approximate time or even day for the call-back. I'm very disappointed, but maybe I'll actually hear back from them. Doesn't speak well for them, however. I'd hate to be on the road, and have this much trouble trying to get information.
Anyway, Andy may have given me the information I needed. I've removed and cleaned the retainer ring - looks good. I've scraped the grove it sets in (full of mud), and reset the ring. If it stays
, that's it. Andy had suggested that mud could have caused the ring to become dislodged. He may well have been correct.
Still seems unfair that Henschen appears so disinterested in helping with one of their products.