Brad, Thanks for bringing this up. This is a question that I have wondered about. Why is there not a dealer in KC? I can tell you that I would definitely support one. A couple vignettes are appropriate here.
We bought our 2012 from Airstream NW in Coventry, WA, when we lived in the Tacoma area, and it was massively convenient, long after the sale, and frankly, it continues to be. The staff there remembers us, and treats us right. They have experienced technicians, and the shop isn't that old. Experience RV techs are out there, and the A/S systems are NOT that different. I have continued to order parts from them, and their parts department is awesome: knowledgable and easy to work with over the phone. For my 1955
Flying Cloud, they gave me all the prices for the interior skins, and offered to ship affordably. Unless Airparts, Inc. in KC gets a new product line of clear coated aluminum for the interior, I will spend that money to have it shipped out here from Airstream NW.
I also went to the dealer in the St. Louis area and was tremendously disappointed. We had an issue with our couch and Airstream (from the factory, also exceptional service from the factory BTW) was going to cover under warranty, just needed a dealer to accept the job, and the couch would be shipped there. Having spoken with the St Louis dealer at the RV show in KC, I thought to take it to them. Their service manager agreed over the phone, and I made plans to take of work and take the trailer in. Arrived in St Louis and completely different story. Service manager could not accept the job without the owner's (on vacation) say so. They would not let me leave it overnight, they would not do the warranty work, period. So...wasted trip, and X dollars of fuel, time, etc.
I made arrangements with the dealer in Des Moines, and they accepted it also over the phone. Understand the one in Des Moines is very small and Airstream is just a secondary aspect of this establishment, which sells truck and trailer A/C systems, and it is a sub unit for the main dealer in Anoka, MN. No inventory on the lot when I went. Nevertheless, they were happy to do it, Airstream shipped the new couch there, they did it same day in just a couple hours, and did some other routine maintenance at the same time. Knowledgeable techs, friendly and easy to work with. Just another 3+ hour drive from the KC area.
I have been to about seven different dealerships in my travels, and personality seems to play a bigger role than company policy in terms of customer experience. The dealers in St Louis and Denver wouldn't give me the time of day, but the rest: Portland, Spokane, Coventry, Des Moines, Anoka all bent over backwards, and then got paid for it. Seems fair to me.
I don't recommend the dealers in Saint Louis and Denver, and so a dealer KC would be welcome. Given that there are two WBCCI units in area, and a fairly vibrant forums community of owners, there should still be plenty more owners and potential owners in the area to support them. Now we just need an investor with a couple million to put down into a good location vic I-70/I-29/I-35 on the north side of town to get it started.