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Old 10-11-2003, 09:02 PM   #71
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I know in a couple of places on the Safari the gas line was subject to damage in a couple of places. One source what the curb side front stabilizer jack screw which was almost against the line. Another was the gas line passing through the gas bottle tray. In both cases I bought some of the tubular water pipe insulator foam. It fits nicely around the gas line and protects the line from any friction or foreign items.

Jack
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Old 10-11-2003, 10:04 PM   #72
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Over the past several months I have been reading and occasionally replying to various AS forum issues. QC is certainly a biggie with everyone. Last Tuesday We Picked up our new AS,04 safari 22", from Manteca RV in calif. . Having read about QC issues with new AS's I was ready to give the trailer an extensive walk through. We were assigned a mechanic to explain the trailers functions during the walk through which we spent about 3 hours doing. What we came up with were minor issues:
1) weather stripping on refridgerator's exterior vent door comming off.
2) Two cuts in the vinyl flooring at the threshold of the entry door about 2 " long.
3) A fantastic fan that was not installed but we had paid for.
All these were immediately taken care of by the mechanic working with us. We are very pleased with the AS product. If there are other issues we will have to discover then as we are leaving in the AS to the Northwest for a month.
Will report status of AS when we return.
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Old 10-11-2003, 10:06 PM   #73
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Lee,

Any way we can get the month of production of your unit?

Thanks,

Eric
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Old 10-11-2003, 10:16 PM   #74
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I will provide the mfg date later. It is stored out of town.
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Old 10-12-2003, 12:21 AM   #75
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To follow up on an earlier point, the AS website seems to be less used, but has the advantage that, apparently, AS personnel are active on that site, and respond to posts. Between the 2 sites, I am most amazed that we do not see a greater number of posters. I guess it is because not all of us are using the net, but it seems like anyone with a new AS would/should be on one of these forums.....guess not. I wonder how many new AS trailers are sold each week......where are these guys? And how come Tom Hanks isn't posting? I'd love to hear his problems with his black water tanks.
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Old 10-12-2003, 03:39 PM   #76
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We purchased a 2004 30' classic. Date of Manufacture is 6/03. Picked it up July 12, 2003.

We have had some serious QC issues. Below is the list that we have sent to our dealer. Must say that Airstream of San Antonio is working these out with us.

We have made 4 trips with about 11,000 miles and 6 weeks since July 12.

The most serious remaining issues are the gas line and jack screw (critical safety issue), frig temp, and flooring. Airstream has told us to get the flooring replaced at their expense, but we will have to pull out the dinette, sofa,...

With the flagship Airstream, why did we have these issues? Obviously, there was little or no final review of this unit. The simple check of the light on the steps or patio is a glaring example.

We have pictures of all the QC items, and we are sending these to our dealer. We can make these available at our photo site if someone requests. We have other pictures at our site from our trips. I've attached just one, the dented freezer door.

Initial issues:

Refrig/Freezer
1. Is it normal for the top of the freezer to be bowed
downward in the center? We can't tell from Fig. 2 in the
manual. The top of the refrigerator door is flat. (see image
2. There is a lot of moisture entering the freezer. We had
excessive frost, even with the A/C on reducing humidity.
Believe it may be due to item 1 and the top of the door not
sealing well.
3. The refrigerator freezes everything effectively on all
settings, including setting #1. Items even freeze when
placed on higher levels on the door.
4. There is a crack in on the left inside panel of the
freezer door. If item 1 is bent, then this probably cracked
with the top deformation.

Exterior
5. The curbside rear stabilizer is difficult to extend and
retract. The screw does not turn evenly, tending to bind at
one point on each revolution. We've examined it, and see no
obvious cause.
6. Bath vent leaks in closed position, when it rains.

Flooring
7. The linoleum is slit at the corner of both dinette
benches
8. Staples and subflooring are visible, and there are
staple(?) holes in the linoleum at the door
9. Linoleum has been installed crooked. Most noticeably at
the master bedroom door and the bath/Mbr wall.

Other interior
10. Shower door overhead needs caulking . It is split with sections missing.
11. Shower light switch needs adjusting to be flush with the
switch plate.
12. Lounge folding table street side swings open. Its latch
does not keep it secure. The latch seems loose, possibly the
screw is not holding.
13. There is a slit in the upholstery on the dinette bench
back by the refrigerator.
14. Forward front center lounge window, curbside handle
needs aligning. Nearly impossible to open to the highest
notch. The problem is not noticeable until you try to
operate the window. The handle seems to bind in the metal
opening.
15. The master bedroom emergency window's street side lever
will not reach it's highest position. We have not tried to
force it. Not noticeable until operating the window.
16. Kitchen shade installed off level.

Second batch
17. The 3 dinette mirrors fell off the wall, when the sticky side of the Velcro and the sticky tape on mirror bracket released from the wall and back of mirrors in transit. Both the loop and the hook sides actually stayed together. I pulled the hook and loops apart in order to cover the sticky stuff left on the back of the mirror. We have to think about this one. Not sure how we want to proceed. We had been pressing the mirrors and bracket back on the wall periodically before they finally landed on the dinette bench this last time. Heat and vibration, when pulling are both factors in their inability to stay stuck.
18. There is a substantial gap in the center metal panel
(the portion with the slide) on the screen door with an
associated sticky strip on the left hand side of the gap.
Not a good situation, where biting insects are a concern.
Are we missing a strip of something here?
19. Bath wall paper border showing wear behind the hot and
cold water knobs after three weeks out and about. It is
truly a paper border and apparently does not react well to a
moist bathroom environment.
20. The right-side-mounting bracket on the window shade in
the lounge next to the door snapped off at the bend.

Third batch
21. Convection/microwave is installed crooked with respect to counter top and cabinets.
22. Refrigerator continues to freeze everything, even on the lowest setting, A/C or LP. Might indicate frig damage
23. LP gas lines rubs on front curb-side jack. Believe A/S know of this safety issue.
24. Frig door has insulation or caulking sticking out.
25. Sealing strip coming off A/C cord compartment door.

Did we get the worse QA period? We are seeing all these items. What are we not seeing beneath the floor, in the plumbing,...

We are preparing a letter to the Thor President asking this question.

Must say that we are enjoying the RV, and this is our first. Comparing what we are seeing in SOB, the 30' Classic is just right for us.

73/gus
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Old 10-12-2003, 04:42 PM   #77
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Gus,

If I may ask, when you first picked up the unit, were any of the issues that you listed apparent to you, or do you think a lot of things went bad over a short period of time?

I truly hope that you are able to resolve all of the problems in the near future.

Josh
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Old 10-12-2003, 05:22 PM   #78
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The dealer told us that he had already repaired several issues before we picked up the unit. This included a mis-wired LP sensor.

Since this is our first RV, we discovered most as we took a long look during our first trip.

It has been back to the dealer once for a week, and will go back again after we return from our next trip. We are scheduled to have the flooring replaced in November.

Attached is another picture, showing the cuts in the flooring. this shows up after you look for a bit.

73/gus
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Old 10-13-2003, 12:38 PM   #79
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gklott,

that's some serious stuff. I'm sure you'll get it all fixed and you'll be very happy with your beautiful AS but we all should not have to suffer such aggravations!

Writing to THOR seems a good idea, maybe they can put some needed extra pressure on AS to get their QA up to standard.

Your list is longer than ours, you also spent more than us, maybe that's the key with AS. The more you spend the more problems you get

What I'm wondering now is how come these dealers - who supposedly are AS trained service men - don't notice all these obvious faults with the units before showing them to the customers!!! If they can't repair them then they should send them back to AS before selling them!! Greedy, greedy

Joshua,
you asked how come we customers don't notice these problems when we're picking up. Well I think that it's mostly for two reasons:
one, as gklott said for most of us it's the first AS, we need time to acclimate.
second, when you're picking up your unit the dealer is going through the walk through with you, you're very busy trying to absorb and remember all the info and directions he's giving you. Which for a newbie are overwhelming. Everything is simply said, nothing on paper, we tried to write notes but they didn't help much. You have to learn how to hitch and unhitch, light the furnace, use the propane tanks, flush the tanks, use the water pump etc. Lots of info. You simply don't have time to concentrate on the unit, plus many problems surface at first use. Our cabinet door fell when we opened it, it simply was not screwed in properly. A simple fix but it should not have been there.

You new buyers have a great advantage: this forum and our experience.

Take your time to review the unit before the walkthrough, look for all the common problems we've all posted here. Open every cabinet door and drawer, try all light fixtures a couple of times. Have the dealer fill your fresh water and check the functioning of the water pump. Check all windows by opening and closing them all the way a couple of times. Look under the trailer, try the jack and stabilizers. Inspect anything else you can think of.

Don't take delivery of a unit you're not 100% satisfied with, let the dealer fix everything, pick it up when all is done and just enjoy your AS! The less headaches you have with it the better your memories will be. Just my 0.02C.
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Old 10-13-2003, 01:09 PM   #80
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Airstream is replacing the grease stained dinette cushions on our unit. They were on the backs and unseen. Why we didn't deal with it right away relates to what Kimili says, we are newbies and a lot was going on...Anyway, the people at Airstream seem to be serious about their product and making things right. I'm considering not reading this forum for a while because it tends to make me feel negative when I want to feel joy. Which I do. But then as the saying goes, knowledge is power. I know I'll keep reading here.

Later my friends, Jamie
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Old 10-13-2003, 01:27 PM   #81
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Gus and all,

I am totally floored that a coach, costing upwards of $60,000 could be delivered to a customer with even half the issues you have seen. A few of the issues are so obvious that a person with their eyes open and an IQ of 1 on the so-called final QC should have caught (I know a few of the issues like the fridge are out of Airstream's control).

Normally, reading a post like this, one would just dismiss it as a fluke. However, you aren't alone and there has been a definite trend here on units built as recent as 9/03.

This is the kind of post that is inexcusable. Hand made or not, there is no excuse whatsoever that one could provide. That fact that your new $60k coach spends more time at the dealer than with you is an absolute shame. Your loss of use and time going round and round with the dealer is worth something.

I am hoping that the worst is behind you and Airstream. I'll be posting my info in December. Now that I do know what to look for (based on my '03s shortcomings and this forum), should the unit I've ordered turn out near how yours did, I will be refusing the order.

I truly believe that it won't come to that since I am optimistic that Airstream is working on the improvements, but optimism is not another word for foolish, so I'll keep you all posted. If I wanted problems, I'd have bought a Fleetwood product or some other box. You just don't expect this kind of thing coming from the Rolls Royce of RVs. Lot's of things are hand made that have better overall interior quality.....

I really hope that Airstream is really listening to the forums here, on their site and to their customers who call. Standing behind the product is only half the battle IMHO. These are real issues. Real issues that have been going on now for well over a year from what I can tell (since the bulk of the folks having the problems appeared to start around late 2002).

Eric
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Old 10-13-2003, 01:28 PM   #82
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Jamie, don't leave! I may be desparate in a few weeks. I hope we can get the web manager to set up a 16CCD forum, then just go there to discuss issues. Everything is coming together in my mind, and I'm sure it will all come apart after having the TT a while. Do I install a tv? Do I upgrade the battery? Do I need to modify the shower? Where to store the dump hose and equipment? Can I stop my wife from buying crap for the trailer before we even have it? Where are we taking them? Exchanging photos. Whats with this fanastic fan? (I picture some kind of robotic vent with tendency to go bizerk). If a tarp screws up the clearcoat, will sticky leaves have this thing looking like a Cabella's duck blind by spring? What if QC issues are not fixed and I discover a skill saw was left under the vinyl? There are not enough 16ers to lose anyone.
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Old 10-13-2003, 01:32 PM   #83
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Hi Jamie:
Good to read that you're getting new cushions. Is AS replacing all of them or only the green ones? The dark ones probably aren't any nicer. Our black ones made a greasy, black, dusty line on the white laminate table when we put the dinette down. It looks like graphite. (Also glad to hear about a manual).

Hi Frozen:
No, you cannot stop your wife from buying crap for the trailer... it's a nesting thing. She won't buy anything big until she gets to acutally measure stuff anyway, not enough room. ('')

Kimili is right, there's a big, fast learning curve when you pick up the trailer. For example: one of the things that bothered me after taking deliver of our AS was not looking under the nice Airstream floor mat that our dealer had placed in the entry. Under it I found it covered scratches in the linoleum. We did find a patched spot elsewhere and made note of it to the dealer. I wish we had taken a video camera with us. You find the QC problems over time.

Cheers! Linda
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Old 10-13-2003, 02:58 PM   #84
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If I have learned one thing from this thread, it is to stay the night at the RV dealer's facility for 1 to 2 nights after my coach comes in.

I think it's also smart to try and find a friend who is familiar with Airstreams and have them help you inspect the new unit thoroughly.

I appreciate all of your tips and will plan on using every item and accessory in the coach before I am satisfied that all is well.

Thanks again for all your postings.
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