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Old 09-25-2004, 11:20 AM   #407
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Gus -

My wife and I are staying just north of Cincinnatti, OH today en route to Jackson Center on Monday for more repairs to our 2004 30' Classic Ltd. Last time were there at the end of June they spent a couple days making repairs to our brand new unit. (The factory service guys fixed some of the defects on my trailer, some they only halfway fixed, and and we did not ask them to tackle others, like the vinyl.)

Then, in early August I took my trailer to Bretz RV in Missoula, MT for additional repairs and Bretz TOTALLY screwed up EVERYTHING they touched. Hopefully, we'll get by with just a day at Jackson Center next week.

My shower also leaked like a seive when it was improperly built at the factory. I saw this was defective when I originally picked up my trailer from Turner Airstream. I showed these problems to Jim Turner, even noting them in writing to him, but he took no action to fix them.

The door on my shower was not assembled correctly so that the magnetic stripping on the door did not close tightly all the way from the top to the bottom. The door hinge was missing a required shim which fixed that problem. The plastic drip strip at the bottom of the shower door was not intalled at an angle to carry off water that dripped from the door and was also missing a small plastic cap at the high end. There was also no caulking around the sides and bottom perimeter of the door.

The factory service guys fixed most of my shower water leak problems, but I found water somehow still leaked out, similar to what you describe. I found that I could fix 99.8% of my water leaks by putting even more silicone sealant around the lower portion of my shower door, paying particular attention to the bottom edges of the door frame. When everything is caulked and installed correctly, I believe that the shower is still a poor, cheap design and it is impossible to open the shower door without getting water dripping down the "wood" laminate below the shower door and across the floor.

My curbside front tire/whee/hubl assembly was also severely out of balance. I took my trailer to a local frame and alignment specialty garage, and it
took 3 experienced mechanics about 3 hours to correct it. I beleive that the major culprit was my hub. I paid for the cost of getting this in balanced. Dave Schumann at Airstream does not believe this is Airstream's responsibility to remedy, and has not agreed to reimbuse me for the cost of my repair. Although my owner's manual says that the tires are factory balanced, it was my understanding from the factory service guys in June that this is not true. I was also told at the same time that Airstream does no formal quality inspections of any purchased components.

Good luck with your repairs.

For information, these are among the items I hope to get repaired at the
factory this coming Monday:

1. 2 outside lights leak - apparently were installed without seals, and one had a stripped screw when originally assembled.

2. Rubstrip separated from sidewall - for the third time and place.

3. Nightstand drawer between bedroom twin beds still doesn't stay closed. We have to put drawer on floor before towing trailer now - has gotten progressively worse over summer.

4. Not sure that heat pump works properly - need to ask factory service guys about this - it heats for a couple hours and when outside air is above 40 degrees or so, then just blows cool air. Owner's manual says this should work down to 30 degrees, but it doesn't. The condenser fins on my unit were also smashed before my trailer left the factory - I aksed them to fix this when I was there in June. They only did a halfway fix on the fins at that time.

John
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Old 09-25-2004, 12:43 PM   #408
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I was writting about having the whole street side lower panel and beltline replaced because of aluminum skin cancer 18 months into the warranty, but my page expired and I lost it all.
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Old 09-25-2004, 12:54 PM   #409
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From personal experience I believe Airstream has a long way to go. I've been to J.C. once already & that was not sufficient, still working with them.
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Old 09-25-2004, 06:59 PM   #410
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Quote:
Originally Posted by flyfisher
Gus -

[snip]

3. Nightstand drawer between bedroom twin beds still doesn't stay closed. We have to put drawer on floor before towing trailer now - has gotten progressively worse over summer.

[snip]

John
Our nightstand drawer fell out , also. The last time it did, it boogered up the tracks and rollers so badly that now it's very hard to pull out and push in. The upside of all that is, it never falls out anymore!

I would also advise folks to pull all of their drawers out and examine the assembly of the tracks to the vertical "wall" that's behind those drawers. I found that it many instances, the tracks were not fastened to the vertical piece of particle board back there, and were, for all intents and purposes, floating in mid-air. Sheesh!
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Old 09-26-2004, 06:43 PM   #411
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Rear Cabinet Fix 16' CCD

Here's a picture of the fix for the rear cabinet done by C & G Trailer. The long brace in the back is solid. It's hidden by the shade. But, the two inside screws on the front/inside look to be out or coming out already. So far, it has held on nice and tight.
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Old 09-26-2004, 09:31 PM   #412
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Jack - we are adding to our list, and the screw scratch on the pocket door is the same here. But we now hear a similar sound starting in the other door. Wonder if it is a screw too?

Our bedside drawer on the curb side has fallen out twice. No damage yet.

We're also adding:
1. Paper on wall behind sink is coming off again.
2. Black water sensor is always "F".
3. Noticable soft spot in floor in front of sink - under vinyl.
4. Not too sure about the fresh water - we lost a load without explanation, but it seemed to hold on the last trip.
5. Lamp with shade curbside bedroom, switch no longer works.
6. Main door gets harder and harder to open.
7. Cold air rushes into the trailer from beneath the dinette seat at the frig.
8. Front Fantastic fan doesn't close when rain comes.
9. Frig isn't as cold as it used to be on the same setting.

We had talked with the factory (Dave) on our first list, and we will be talking with them again this time. So far, we have been without the trailer for about 4 weeks. Hope it isn't too long this time. But there is a long list to fix again.

The vibration has begun wearing the replacement tire again. It appears to be uneven patches - not all in the sale line on the tire. On the last trip home from Albuquerque, we had to hammer down the door pin about every hour.

Hope the shower leak hasn't damaged the sub-floor and caused mold. That will take some effort to repair, and much more down time.

Will be interesting to see how they repair the big hole in the floor in front of the sink. Imagine that will require removing the cabinets, which they will need to do anyway.

Oh, when I opened up the access door beneath the fresh water tank looking for a leak, about a dozen rivets, half a dozen screws, and 4 or 5 long spirals of metal fell out.

Is that to be expected?

Thanks for all the encouragment. We will keep at it. Just wish the time was spent snjoying the trailer.

73/gus
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Old 09-27-2004, 08:17 AM   #413
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Gus,

Sorry to hear about the ongoing saga. I think some of us can relate to at least part your pain.

The reason for my post here is to tell you we had lots of "debris" in the out of site areas. I would guess that like a house under construction, some things will remain. I pulled out 2, 2"x4" pieces of routed out sheetmetal, a couple of feet spooled excess wire that was rubberbanded and loose (not connected to anything), rivets, metal shavings, sawdust, etc. I wasn't too concerned about that part as it is fairly expected and normal.

However, if it were me doing the install, I would have cleared it out since the bulk of the stuff I found was under the sink area by the furnace.
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Old 09-27-2004, 08:58 AM   #414
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Quote:
Originally Posted by gklott

9. Frig isn't as cold as it used to be on the same setting.


Oh, when I opened up the access door beneath the fresh water tank looking for a leak, about a dozen rivets, half a dozen screws, and 4 or 5 long spirals of metal fell out.

Is that to be expected?


73/gus
Hi Gus, on your comment about the frig, keep in mind that the outside temps will have an effect upon the cooling capacities. As temperatures get hot, its not unusual to see some rise in the interior temps. I know mine wasn't as cold in July as it was on my first trips in April. I use a Fridge Mate fan on the inside of the fridge to circulate the air and provide better cooling to the contents.

As far as debris go. That doesn't surprise me. Even though the trailer was spotless upon delivery, it took about 4 trips for debris to finally stop showing up. Most of it seemed to come from under the kitchen sink and stove which have open cutouts at floor level.

I forgot to note I'm still having problems keeping the kitchen cabinet drawers closed. Its been in twice so we will try again this fall and see if they can finally get this resolved. Maybe if I would load them more they would stay in, but on the other hand keeping them light has helped keep the rails from bending when they slip out during travel.

I accidently didn't lock my rear drawer on the cabinet that separated my rear twin beds in my '01 Safari. The drawer slid open and eventually the rails bent and the drawer and contents dumped on the floor. Thankfully I was stopping at JC on the way and picked up a new set of rails.

Jack
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Old 09-28-2004, 08:09 PM   #415
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Gus -

I have just gotten home from our 3 month trip to Montana and our 1 day trip to JC for repairs, and just read your most recent post.

Regarding your issue:
"7. Cold air rushes into the trailer from beneath the dinette seat at the frig."

I recently took my dinette cushions and seats off and could see straight through to the pavement below the trailer beneath the same dinette seat your referring to. I'll have to look again to see if this was from a drain hole for the refrigerator or something else. Maybe your trailer has a similar "peep hole"?

I should have mentioned it to the service guys yesterday, but forgot. If I didn't get too much water in that hole driving home to PA today in torrential rain, I'll have to put some sealant in it before I put my trailer away for the winter.

Also, I took my 4th factory tour yesterday and took note of all the garbaqe that is left in the trailers as they come off the assembly line. Then, they let everyone that is taking the tour walk right though all the debris that is on the assembly line floor, and then walk right into and through any and all of these trailers. It's no surprise to me that there's all kinds of garbage found is Airstreams for months after purchase. And, it's no wonder some of us buy new Airstreams only to discover cuts in the vinyl flooring, scratches on walls, etc.

John
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Old 09-28-2004, 08:34 PM   #416
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We delivered our Classic to Randy at North Dallas RV today. Randy has the original list plus the new items.

Today, we stopped at MM 393 in I-35. In the picture, you see what the hinge pin does in 4-5 hours of road time, all Interstate. We hammered down the pin, and continued North. By the time we got to MM446 at NDRV, the pin was 1/2 in up again. We've had to hammer it down each hour or so.

We first reported this 3 months after we received the trailer. When NDRV worked on our first warranty list, they drilled and put a rivet in it, as you can see in the picture. The force sheared the rivet. Randy said this time he is replacing the hinge.

We've also reported since we first received the trailer that it doesn't seem to tow level - regardless of load. Curbside is always a bit lower, connected to the truck or standing on a firm parkinging area. Any ideas?

Could a Hensley adjustment cause this? We've adjusted it several times just as the manual says.

Could this be related to the cause for the pin and the terrible tire wear on the curb side?

Randy is working on the list for us. They did good work last time, and we will see how things go now.

Will report back to the group when repairs are done.

73/gus
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Old 09-28-2004, 08:37 PM   #417
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Also, I took my 4th factory tour yesterday and took note of all the garbaqe that is left in the trailers as they come off the assembly line. Then, they let everyone that is taking the tour walk right though all the debris that is on the assembly line floor, and then walk right into and through any and all of these trailers. It's no surprise to me that there's all kinds of garbage found is Airstreams for months after purchase. And, it's no wonder some of us buy new Airstreams only to discover cuts in the vinyl flooring, scratches on walls, etc.

John[/QUOTE]
John, did you mention any of this to any AS folks on the floor, or at all?
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Old 09-28-2004, 08:42 PM   #418
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Crazylev for president of Airstream....

What if Airstream built the entire trailer except for any interior work. THe entire AS "blank" would then get delivered to a specialized AS dealer where the interior including all mechanicals would be installed on a customer to customer basis. These dealers could have several options including but not limited to appliance choices, cabint material, including a choice ranging from particle board, or solid wood cabinetry with NICE joinery. Differant configurations of entertainment packages. Plumbing options, and so on. Could you imagine?

AS strenghth is the main structure. Let them really work that to "Martin Guitar" perfection.

Wouldn't this trailer cost a fortune? Here ends my dream for the holy grail of Travel trailers.

Just dreaming again

Gotta go. Guys in white jackets are coming...

Jonathan
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Old 09-28-2004, 09:27 PM   #419
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Gus,

Regarding the Hensley and the level problem, how tight are your strut bars? The manual says they should be hand tight plus a quarter turn. I'd call the factory as they are really nice and always very helpful when I have questions. I think it is definitely worth looking into.
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Old 09-28-2004, 10:14 PM   #420
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Soft spot in floor

We just returned from one of our long? 3 day week-ends & now I know I'm not dreaming. There is a definite "soft" spot in front of our sink. So much so that one can actually see the floor move up & down & the flooring will squeak. From other posts regarding the same problem area, it appears to be a poorly designed flooring structure. We did not have this problem in our 02, so I'm wondering if the flooring structure changed & perhaps something important was deleted from the engineering design. Also lost our tv antenna roof support pan somewhere along the road. It appears they are not riveted down, but held in place by a generous amount of Bostik.Guess ours was not given the generous amount. I do have to say however, that since our unit was returned from JC, we have been really pleased with the unit. We're hoping things stays that way. I'm concerned regarding the flooring issuse & will be checking with JC in regards to the "soft" area problem. All in all --you do have to love them.
Best,
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