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Old 10-08-2003, 12:08 AM   #29
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QC

Hi Kimli,

Seen your recent QC issues reguarding your new trailer my wife and me purchased a 02' international as model in april of 03', after our first trip in the unit we started discovering problems with the interior of the unit, by the end of that camping season we had a rather large list of problems which we posted on 03' international section, our unit went back to jackson center and most of the items were fixed but it also came back with a couple new problems, it just seems to me that there is too much vibrating going on the during transportaion, unit started doing some of the same things again with the formica delaminating on the radius corners though out the unit, once again notified airstream into reguards of the problems and they sent out Al McInnes which I believe is the western regional sales rep out from utah to actual look at the unit after that, I was contacted by Larry Hubble with our options, one of the options was to send the unit back to jackson center and let them try to fix it again, I really didn't want to put all those miles on the unit a second time since we live in the sf bay area, and if we were to have problems again I don't think airstream would like to deal with me again because it has been so frustrating enough to pay all that money and have so many problems, so I gave airstream an option, that I would keep the unit and fix the problems myself and never bug them about the interior ever again since I will be doing the work myself I feel that is only fair, luckily I have a friend that has a cabinet shop and I once was a cabinet maker and now I'm a electrical contractor that works with alot of lv lighting and controls system so this should be a good challange for me, I'm in the process of gutting the unit now so I can remove the fabric from the walls since it is bubbling so bad still thinking about what to replace fabric with maybe leather... for total custom look and I will be making all new cabinets with no laminates to help reduce weight of the trailer, sorry about my rambling on and good luck with your trailer and and hopefully many happy trails ahead.

big bob
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Old 10-08-2003, 12:25 AM   #30
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Hi Bob: Is Airstream compensating you for all the trouble, expense and work you are now doing yourself?
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Old 10-08-2003, 01:46 AM   #31
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Quality Opinion

I have to admit that if I have 5% of the problems with my new Airstream that Kimili had with hers, mine will be on a transport back to Ohio paid for by Airstream and fixed by Airstream.

I can appreciate that many people out there want to do their own repairs, but the lack of quality found in these new units will never hit home until Airstream is made accountable for what they produce.

Regarding Kimili, I can't believe that you have been as tolerant as you have. I would have had a lawsuit filed against Airstream within a week and demanded that they buy back your unit and produce a new one for you. Why should you have to suffer with problem after problem and not enjoy the unit which you paid thousands of dollars for?

That's at least my opinion.
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Old 10-08-2003, 07:58 AM   #32
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This may be adding fuel to the fire, but I believe it is relevant to the discussions....

I found this on the Airstreamer site today:

http://www.airstream.com/airstreamer...t=126&start=75

Scroll down to the bottom.

Now I believe Streamer when he says they are making improvements and it is clear that Airstream has heard us. The company acknowledged the issues in September on a public forum. Also there have been serveral comments that have been made by folks that I would consider from the company clearly stating that there are plans underway to make the long overdue improvements to the overall interior quality of these units. Since most, not all of what I have seen so far is for coaches either on or before that info was shared, I am kind of taking a wait and see attitude. I know Josh, Jack and I will have units built almost 90 days (one quarter) since Airstream has claimed to be ramping up on the quality issues we all have been talking about for almost a year.

I am happy to give them the benifit of the doubt. This by no means make any of the issues before any less significant.

I look forward to seeing my new coach in December and I am sure that both Jack and Josh will be equally as pleased as should anyone taking delivery of a new coach as these measures at the factory are being implemented.

Please continue to post these great posts. The info is key to tracking the quality improvements.

Many thanks to all.

Eric
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Old 10-08-2003, 08:27 AM   #33
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Responding Back

MaShep,

Airstream is compensating for my troubles, bot believe most of compensation is the transportation fee, with the plans I have for the unit it should cover most of the cost of materials and not for labor but that is my problem the compensation amount is a far amount, into reguards of a lawsuit don't think it is an option since lemon law does not apply her it is not a motor vehicle and also one of the options was to replace the unit with new different unit since the international as series is no longer available and I did not want to give up my trailer and me and my wife want to do is go camping and not think about what is falling apart this time so if anything falls apart after this time I have nobody to blame but myself so trust me I don't want to listen to my wife complain about the trailer, all the people I work for and all do quality work we work on multi million dollar custom homes and we know how to keep our customers happy.
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Old 10-08-2003, 08:29 AM   #34
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bad spelling

sorry about all the bad spelling off to work west coast time.

thanks
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Old 10-08-2003, 08:57 AM   #35
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It's hard to gauge what percentage of coaches have quality control issues by reading this forum. Human nature being what it is, people complain loudly when things are not right, but when a unit is delivered in satisfactory condition, there may be no feedback.

Perhaps it would make sense to have a poll for owners of units built after Aug. 03 so we could get a better idea of percentages of good versus poor quality. It could be titled "Are you satisfied with the quality of your post-Aug-2003-built Airstream?"
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Old 10-08-2003, 09:14 AM   #36
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Well, IS, you are very welcome to add a different thread with a poll, but as the originator of this thread, I'm not sure that is the direction I was looking for, but still worthwhile nonetheless. Given that this thread is as new as it is, it would make sense that boiling it down could be difficult at this stage. I have to disagree though. What we are seeing here is a trend, not just a few isolated folks complaining about their units. This trend seems to go back to the 2003 model year and late in 2002. I have not seen 1/3 as many complaints with the pre-2003 models as I have with the bulk of 2003 and some select 2004s that have been delivered as of September. Having the data to me, is the key rather than just simply having a poll. What I find striking is that a good number of the posts are very similar.

In the end, each person should draw their own take on what is posted here. My take on this so far is that I have no take yet. I am looking closely at the info posted, making a few PMs here and there and cruching the data into what I basically did in Reader's Digest form above. I have been in this Airstream community (not just the forum) since taking delivery of my '03. Since that time, several thousand communications have taken place (as you can see by the post counts).

As of now, I would still encourage folks to post the good, the bad and/or the ugly on any 2004 unit that they have taken delivery, and post the month and year of production so that we can continue to track the trends. I know in December of three folks that will be living proof of the quality improvement process that have been in place for about 90 days at the time of manufacture.

Regards,

Eric
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Old 10-08-2003, 01:19 PM   #37
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Quote:
Airstream is compensating for my troubles,
...they never compensated us!! not even a zip dee chair or key ring (I read that's their standard "apology gift").

rbyrnesanmateo:
I read of all your troubles with AS in the International section, we really feel for you and wish you had been luckier. Also, we totally understand your aggravation.

Joshua32064:
Until you go through it it's difficult to understand.
You start with choosing what you believe is the most lasting/solid RV, then you pay through the roof for it, are as happy as a child when you take delivery and then the problems start arising. Frustration builds up until it becomes anger. You try to solve everything but after numerous headaches, phone calls, discussions, emails, letters, arguments etc. you're left with dissapointment yet still no doubts on your purchase and you know why? We love our AS! It grows on you daily and you'll notice that no matter how many issues we have with them few of us are willing to CHANGE it with another one.

A law suit cost time and money, two things that tend to lack when you just spent $50 on an AS!!

Still, you're right we should not be so acceptive but what else can we do?
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Old 10-08-2003, 01:36 PM   #38
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Well one of the things you could do - if you are still unsatisified is writing your local BBB (you can also do a search - most BBB's now allow form submission online) - and see what they can do for the arbitration process. Companies really do not like having issues from the BBB end up with unsatisfactory results.

Just for the record.

While you may OWN an Airstream - ultimately it is your dealer who should be handling all these issues. You bought it from them not directly from AS. So your first lodge of complaint should be with the dealer and not AS.

With that in place - you have a third party who has witnessed the ongoing issue and from there you have a much better place to lodge a samll claims suit if you so desire. And honestly it doesn't take as much as you think. Think about it - you spent 50K - and totally feel misrepresented - whats a couple thousand to reclaim damages or what not.

Just food for thought - personally I prefer dealing individually and working the lowest rungs first - but there are times that one either concedes becuase it is no longer worth the hassle - or you go the next step because you were sold a bill of goods at $$$ and you want to see things done right...

my paltry 2 cents worth .00002389 cents Euro
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Old 10-08-2003, 01:49 PM   #39
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JodynJeep: Already did that!

BBB do not cover us because there is no lemon law for RV's!! So they re-directed us to the consumer association...
They said that since none of our complaints were life threatening but just cosmetic, there are limits to what can be done, especially since everything we complained about is covered by our warranty and both our dealer and AS have complied with those terms.

All you're really left with is going public. We did it here on the forums, someone else may want to write to a major paper or TV channel. We thought this was the best and most convenient place for us to alert future buyers and also ramble and express our frustration amongst people who can actually understand what we're going on about.

It's not as simple as you picture it. Believe me, we didn't just sit here and accept all these imperfections on our unit but we have exhausted our means and to spare us further headaches we're just letting the dealer repair what he can and we'll take care of the rest ourselves. After all before the season is over all we really want to do is enjoy our Titan!
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Old 10-08-2003, 02:08 PM   #40
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I have to admit that this forum has really made me think about whether or not I am making the right decision about purchasing a new Airstream.

After doing a lot of thinking, I am convinced that I am making the right decision. What led to that decision was visiting Airstream's website and taking the time to read all of the posts that dealt with Quality Control.

I have come to the conclusion that Airstream is aware of the quality issues and is really making an effort to make things right. The fact that they have acknowledged that they are taking steps to improve their product now and in the future meant a lot to me.

I can only hope that this philosophy continues and the companies success continues into the future.
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Old 10-08-2003, 02:19 PM   #41
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You know, coming off an '03 with a fair sized list, I totally know where you all are coming from.

I will say this, I don't have enough info to say thumbs up or thumbs down. Are there still issues in the '04 model year? It looks that way. Are there more folks that have '04s that are happy with it comparted to the '03 folks. The data supports that too. So as to not get ahead of ourselves, I propose we see if we get any more good or bad '04 feedback. As I said before, there are 3 units that will not have had anyone touch them except for the dealer leaving Jackson Center. Mine in particular will be picked up by the dealer as it is only 40 miles from the factory. At that time, hopefully will we not only have more info here, but also more info from the three folks with '04s straight off the line 90 days after these quality improvements were to have been implemented.

Now for the service part of the equation. I too have a poor dealer near me. So to me the option (not the favorite, but the best overall solution) was to take the unit to Jackson Center. I know that is not reasonable for some, in that case hopefully you'll have contacted Airstream or found a dealer that has a good service department. You could make a camping trip out of it...if not I have heard rumors that in worst cases, Airstream has had the units picked up and brought to Jackson Center, fixed and sent back to the customer. Keep in mind that that is not a fact that I know for sure, just rumor.

If several attempts have been made to fix a problem and Airstream can't correct the situation, you as the owner have specific legal rights under the terms of the warranty. Not being a lawyer, I cannot say for sure. I would suspect each person would have to figure out what they needed to do in these cases. There are options, but given the service motto from Airstream "servicing the heck out of our customers" I'd find it had to believe it couldn't be resolved there first somehow before the word legal ever came into play.

I've dealt with Jim, Andrea, Vicki and Rick. I have not been given the run around. Has anyone else dealt with them?

Eric
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Old 10-08-2003, 02:22 PM   #42
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I just read Josh's post.....and I agree, that's why I'm back in the saddle again. I trust that they are making headway. I know that doesn't help the folks that are having problems. I've talked with some offline. In the end I believe it will all work out.

I am sure Airstream won't let any of us down. I'll post more info as it becomes availible and/or in December when I actually see, touch and comb through the unit more closely.

Eric
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