Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-06-2012, 08:13 AM   #1275
DMT
3 Rivet Member
 
DMT's Avatar
 
2011 27 FB International
East Coast , Newfoundland
Join Date: May 2011
Posts: 244
Well folks, after some back and forth with AS it looks like I am to receive the new castings for each running light as well. The have to send the items to me (no dealer within reasonable distance) so when I receive them and implement the repairs I will post a play by play with pictures here.

So far I am satisfied with AS customer service. Don't get me wrong - the corrosion defect due to the LED marker light design should not have occurred and when it was discovered it should never have taken AS so long to rectify. Corporately they need a swift kick in the profit margin or some other motivational means to get the lead out efficiently. But the Customer Service group has been above average in my opinion.

Don
__________________

__________________
[AIR# 55762 TAC# NFL-1
DMT is offline   Reply With Quote
Old 06-06-2012, 09:44 AM   #1276
Rivet Master
 
2010 27' FB Classic
N/A , Texas
Join Date: Apr 2008
Posts: 1,681
Don, that's good news. The pix are what this thread needs, look forward to seeing them and the steps you use to complete the repairs.
__________________

__________________
Bluto is offline   Reply With Quote
Old 06-06-2012, 09:52 AM   #1277
Rivet Master
 
GettinAway's Avatar
 
2011 23' FB Flying Cloud
Chesterfield , Missouri
Join Date: Aug 2009
Posts: 621
Quote:
Originally Posted by Luckyducks View Post
Jeff, thanks for the report. Did they reuse the old lights when installing the new castings? Any problems getting the plastic lens covers off without breaking the tabs? I need all this done too as I have some corrosion popping out from under my running lights. Looking forward to your picture of the new casting base. Thanks, Russ
I specifically asked if they used the original lights, and was told they did re-use them. It's somewhat confusing in that I was also told that they don't have to disconnect them, but it would be impossible to get the cast base in place without disconnecting them. They also used some "I think" silicon sealant to go around the new base.
I will try a picture again tonight. I'm traveling today.. (work is in the way)

They did show me how the tabs pop in and out of the old base. They look fairly strong. It's a complete unit with more of a centrally located clip. One near each end. I suspect they just carefully pry them apart.

Hope this helps
__________________
GettinAway is offline   Reply With Quote
Old 06-06-2012, 09:55 AM   #1278
Rivet Master
 
GettinAway's Avatar
 
2011 23' FB Flying Cloud
Chesterfield , Missouri
Join Date: Aug 2009
Posts: 621
Quote:
Originally Posted by DMT View Post
Well folks, after some back and forth with AS it looks like I am to receive the new castings for each running light as well. The have to send the items to me (no dealer within reasonable distance) so when I receive them and implement the repairs I will post a play by play with pictures here.

So far I am satisfied with AS customer service. Don't get me wrong - the corrosion defect due to the LED marker light design should not have occurred and when it was discovered it should never have taken AS so long to rectify. Corporately they need a swift kick in the profit margin or some other motivational means to get the lead out efficiently. But the Customer Service group has been above average in my opinion.

Don
Don,
I agree with what your saying, and I might add that these new bases are only going to be standard one one model. (I assume the most $$ models)
I'm not sure if they are going to change anything in regards to current flying cloud production.

Jeff
__________________
GettinAway is offline   Reply With Quote
Old 06-06-2012, 10:03 AM   #1279
Rivet Master
 
GettinAway's Avatar
 
2011 23' FB Flying Cloud
Chesterfield , Missouri
Join Date: Aug 2009
Posts: 621
Quote:
Originally Posted by SilverCottage View Post
Glad to hear you got some action. Would you mind describing exactly what they did with the Corrosion X and Boshield?
I was not there when they did any treatment to the corrosion, but I was told they went over it first with the corrosion X, then coated it with the Boshield.
Dave also told me to spray on some Boshield monthly, then wipe off the excess.
He also told me to apply a coat of the new protective sealant they are selling. I am not sure of the name. I'll go to the website and double check. It's called Glare, I think.. He said it was good for 12 months..
__________________
GettinAway is offline   Reply With Quote
Old 06-06-2012, 12:04 PM   #1280
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,814
It seems people get different responses from Airstream on warranty issues. Perhaps it is who you talk to, how you talk to them and the positions of the planets. If I get stymied with someone at the bottom at any company, I go right to the top and that has usually worked for me.

But there is a strange thread about a leaker Airstream ( http://www.airforums.com/forums/f44/...ml#post1157314 ). It is hard to tell exactly what happened, but this is a story that sounds like a total breakdown between customer, dealer(s) and Airstream.

Gene
__________________
Gene is offline   Reply With Quote
Old 06-07-2012, 05:37 AM   #1281
Rivet Master
 
GettinAway's Avatar
 
2011 23' FB Flying Cloud
Chesterfield , Missouri
Join Date: Aug 2009
Posts: 621
Quote:
Originally Posted by CrawfordGene View Post
It seems people get different responses from Airstream on warranty issues. Perhaps it is who you talk to, how you talk to them and the positions of the planets. If I get stymied with someone at the bottom at any company, I go right to the top and that has usually worked for me.

But there is a strange thread about a leaker Airstream ( http://www.airforums.com/forums/f44/...ml#post1157314 ). It is hard to tell exactly what happened, but this is a story that sounds like a total breakdown between customer, dealer(s) and Airstream.

Gene
Gene,
I think you gave me the name of the president of Thor, or AS in a previous post. That was who I sent my original email to.
I had talked with customer service on the phone, but my first written correspondence was to the president. I did not hear back from him directly, but I did receive an email back from AS right away.
They drove out from JC specifically to install the light bases for me, and take care of anything else I could think of.
I might have been able to take care of this w the local dealer, but I didn't buy from him. I opted to save $7K and buy a older new unit 200 miles from home. That obviously didn't help me with the local dealer.. All the work done this week by the JC guys was done at my local dealer though.
I asked them if they were going to do anything else while they were here, and they mentioned some service training programs they were going to do here in St Louis and Springfield, MO. That way they got a little more productivity out of their trip...
Jeff
__________________
GettinAway is offline   Reply With Quote
Old 06-08-2012, 06:39 AM   #1282
4 Rivet Member
 
fmrcaptevil's Avatar
 
Currently Looking...
Weldon Spring , Missouri
Join Date: Jul 2009
Posts: 456
Quote:
Originally Posted by GettinAway View Post
Well I can't get a picture up of my new castings under the lights. Photobucket is not letting me into my own account??
I did want to report that Dave and Tim from Jackson Center came out to St Louis and worked on my 23FB FC late yesterday and this morning. They put the new castings under all 11 running lights, and they look very good.
There were some other issues I was having (furnace, black water sensor, propane tank cover, interior lights, and of course the white corrosion around the running lights.)
They fixed everything. My AS looks like, and operates like, I had hoped it would!!
I still have a bit of the corrosion around the rivets and edge on one corner panel, but they treated it with Corrosion X and Boshield. It is pretty hard to find at this point.
I will try again later to post a picture of the new light base. It has all the corrosion covered for now..
I really can't complain at this point. They (Dave and Tim) made a trip out from Ohio to St Louis to try and make sure I was satisfied. They are both great to work with.. First class!

Jeff
Did they give you the impression that they came to STL just for you?
__________________
You mess with me, you mess with the whole trailer park.
fmrcaptevil is offline   Reply With Quote
Old 06-10-2012, 05:58 AM   #1283
Rivet Master
 
GettinAway's Avatar
 
2011 23' FB Flying Cloud
Chesterfield , Missouri
Join Date: Aug 2009
Posts: 621
Quote:
Originally Posted by fmrcaptevil View Post
Did they give you the impression that they came to STL just for you?
No doubt about it. I asked them if my AS was the only reason they came out.
It was.. They did do some service training with the local dealer, I believe to help make the trip more practical. Then they went down to visit a new dealer in Springfield, MO. But, the main reason for their trip was to fix my trailer.
I am impressed.
__________________
GettinAway is offline   Reply With Quote
Old 08-23-2012, 07:26 AM   #1284
3 Rivet Member
 
Snaken49's Avatar
 
2010 28' Flying Cloud
Fort Worth , Texas
Join Date: Jun 2009
Posts: 129
Exclamation Water Trapped Under Rear Taillight Assy.

Folks I own a 2010, 28' Flying Cloud (purchased new). I noticed shortly after my purchase a small area of possible skin corrosion next to the right rear taillight assembly. I initially passed it off as some over spray of caulk or sealant that dried hard.

The AS is stored under an open shed so it doesn't get much rain on the rear. But I recently washed it and noticed water still dripping out from under the assy. after two days in Texas heat.

After getting instructions from my local AS repair shop I removed the right taillight assembly housing. and found that it had been holding water for quite some time. The lower portion of the housing was thoroughly corroded. It was not completely sealed with either putty or parbond and it was in direct contact with the aluminum trailer skin causing a breakdown in the clear coat. This directly contributed to a curved 7" area of skin corrosion on the right rear panel.

Unfortunately the left taillight shows evidence of the same problem. My local repair shop has referred the situation to AS warranty shop. After looking at this thread dating back to 2007 it seems that this a repetitive situation that could be prevented by slight modification of design, assembly procedures and materials. Hopefully JC will step up and do what is right. Will keep you posted!
Attached Thumbnails
Click image for larger version

Name:	Water Dripping RR Taillight.JPG
Views:	85
Size:	404.4 KB
ID:	166529   Click image for larger version

Name:	RR skin corrosion.JPG
Views:	102
Size:	465.0 KB
ID:	166530  

Click image for larger version

Name:	RR Taillight Assy Corrosion.JPG
Views:	95
Size:	537.1 KB
ID:	166531   Click image for larger version

Name:	LR Taillight Assy Skin Corrosion.JPG
Views:	92
Size:	300.0 KB
ID:	166532  

__________________
Snaken49 is offline   Reply With Quote
Old 08-28-2012, 11:26 AM   #1285
3 Rivet Member
 
Snaken49's Avatar
 
2010 28' Flying Cloud
Fort Worth , Texas
Join Date: Jun 2009
Posts: 129
Thumbs up Bright side

Well folks on the bright; after reading all 92 pages of this thread to learn what to look for and most of the others dealing with corrosion I made a thorough inspection of my AS.

Happy to report that there is NOT a spot of corrosion anywhere else on the AS!

The running lights are those new LEDs installed without the back pads but seem to have sealant around the base plate. So the light base may not be in direct contact with aluminum clear coat. I did add clear parbond to keep water from entering the light through the lens.

I must also add that I had a 25' Safari FB for 3 years before up sizing to the 28' FC and it did NOT have any corrosion on it when it was sold.
__________________
Snaken49 is offline   Reply With Quote
Old 08-28-2012, 12:00 PM   #1286
Rivet Master
 
dkottum's Avatar
 
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,332
Good news Snaken49. Those who live in areas with no ocean salt or winter road salt exposure are fortunate. The rest of us better get stocked up on CorrosionX or Boeshield, treat troublesome areas (cut edges, rivets, fitting, and steel frame components) the day we bring it home and regularly after. (Easy to do.)

Airstream and it's dealers ought to recommend this as routine maintenance but they don't. They do shrug their shoulders when it happens.

doug k
__________________
dkottum is offline   Reply With Quote
Old 08-28-2012, 12:33 PM   #1287
2 Rivet Member
 
sierrafun's Avatar
 
Currently Looking...
Ladera Ranch , California
Join Date: Jul 2012
Posts: 76
Doug,

Not sure if you know the answer to this but for those of us who don't yet own Airstreams, is this corrosion issue still a problem on new 2012 & 2013 models?
__________________
sierrafun is offline   Reply With Quote
Old 08-28-2012, 01:23 PM   #1288
Rivet Master
 
dkottum's Avatar
 
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,332
This is and has been a problem since Airstream started using the Alcoa prefinished panels, then cutting and drilling the panels for assembly, over 10 years. Most will say it's a cosmetic not structural issue but can get pretty nasty looking without maintenance.

Every RV has it's own issues relative to body shell materials, this is Airsteam's. Hasn't kept us from enjoying our new Airstream though, it's a maintenance thing.

doug k
__________________

__________________
dkottum is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Stainless steel corrosion Dave-O Stoves, Ovens & Microwaves 21 04-05-2014 06:30 PM
How did you get into Airstreams & Airstreaming? 83Excella Our Community 102 03-15-2009 09:48 AM
Airstreams in winter?? Curtis-79MH Airstream Motorhome Forums 6 03-27-2006 12:58 PM
Black water problems Rob Waste Systems, Tanks & Totes 3 08-31-2002 07:34 PM
Ralph Lauren Vintage Airstreams ($150,000) Andy R General Interior Topics 0 02-22-2002 12:06 AM


Virginia Campgrounds

Reviews provided by



Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:13 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.