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Old 04-25-2007, 05:00 PM   #113
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Quote:
Originally Posted by 5cats
I'm a firm believer of giving the business the opportunity to Make Things Right -- they can't help you out if they don't know you've got a problem.
hi 5cats

have you tried any of the following yet?

1. contact your selling dealer
2. contact the closest dealer/service department?
3. contact a/s tech/service support for advice on which dealer to visit?

don't confuse someone else's problem or agenda with yours.

if you've got a new unit, a warranty and a service need...

follow the normal path to resolution.
decide what you want to happen for YOUR purchase.
make a reasonable attempt to document the issue and process.
take more action as needed...

owners are far more likely to quickly solve their issues individually and case by case...

than expecting 'a class action' event that works for everyone or happens soon.

you aren't in the same situation as twink. his warranty has apparently expired.

this media is a great way for us to share info and issues and solutions...

but keep in mind who purchased the trailer...

for example there are several owners with CRACKING in the skin on their specific model trailers.

http://www.airforums.com/forums/f292...lub-29241.html

those folk are all/mostly having repairs done at the dealer service centers or the factory.

while not all following the path of any one customer...

so decide WHO to make aware of your concerns and WHAT is needed under the terms of your warranty.

cheers
2air'
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Old 04-25-2007, 11:15 PM   #114
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Keep in mind that Airstream has typically stood behind the units during they warranty period.

However, that said, I will caution everyone here that any fixes that have been done to my limited knowledge have been:

- Overlay a new sheet of alum over the existing corroded sheet
- Place trim and other pieces over the effected areas
- Replace components where possible (rims, cast lights, etc)

Though clearly the replacement of components is the quickest, easiest fix, it has not solved the problem in my situaion. I think DMac had sheets overlayed on his unit and from the looks of it, the problem has also returned.

So, contacting the factory, they do know about the issue, but the fixes don't seem all that long term.

I myself contacted the factory and spent nearly a month or so going round and round. I PM'd a factory employee I knew and I also sent an email to Dave Schumann. I know for a fact that Airstream employees in the service areas have seen and/or been on this thread....and Airstream has attempted to fix my units problems at the time that were listed earlier and the factory has attempted to fix a few people's Airstreams as well.

So, clearly, the factory does know about this issue in general and I have called, emailed, PM'd and really basically been told so far to use clear nail polish on my $40k+ Airstream.

The purpose of this thread is to first find how many others are having the same corrosion issue. After a period of time, then perhaps one of us can complie this data and make yet another attempt to get the factory to address this in a more acceptable longer term fashion, if in fact the factory truely does practice what they preach.

So far, I have yet to hear from Dave Schumann or anyone from Alcoa, which basically leaves me with about 20 of us all having the same issue and having nothing else to say or do about it at this point, except to say buyer beware. If nearly 20 units have the issue, over such a wide model year range, odds are that it could (read not will) happen to you. If you ask me, that is one heck of an expensive gamble, and don't even think about it if you are out of warranty, as you can see, I have had next to zero luck getting any real solution.
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Old 04-27-2007, 01:31 PM   #115
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I agree and disagree with 2air

I think that if my Ford truck had inherent factory defects I would intially pursue communication with the local dealer where the vehicle was purchased. They of course would approach the factory for direction and if warranted a recall would result or a blanket guide to corrective actions at the dealership.

Unfortunately i think the dealer to factory relationship regarding new airstreams is far from the model employed in the automobile industry. From all the QC/PDI threads I have read on AIR over the last year it appears that this relationship between manufacturer and seller is far more disfunctional than in the auto world.

It appears that dealers thrive on the QC foul ups from the factory. If savvy AIR member's purchase a trailer and do the overnight/parking lot full systems check and inspection, the dealership gets to bill back all kinds of corrective actions required before delivery or under warranty.

If a non-educated buyer drives off the lot without arming themselves with AIR warnings and tips, they drive around for 2 years, stumble onto numerous problems and chock up healthy tabs back at the dealership on out-of-warranty work. Either way the dealership wins - my young sales guy in Wisconsin said he sold 12 units in March so they are obviously still moving product off the shelf and collecting commissions quality control or not.

Fact is a majority of new AS owners are not as techincially gifted or as obsessed with the inner workings of the product as 2air, I or anyone else on this thread for that matter. Many dont attend dozens of WBCCI rallys or consider a trek to a distant dealership a fun filled adventure etc. A family friend just bought a new unit in 2006 and was oblivious to any of these issues. Heck many of us could run circles around the dealership sales people because we have aluminitis and many have vintage rigs that make us afficianado's of the world of Wally. Therefore I dont think the dealers are going to be bowled over with customer feedback and go running to Thor demanding an answer to this problem.

Look what happened when Andy of Inland asked 18,000 AIR members for issues to bring to the factory - he didnt really want to deliver word of any true product threatening problems and we saw his remarkably unremarkable responses from JC - 3-5 words is not a response.

I have now read about leaking showers, visible stapled flooring, rivet errors galore, metal shavings, interior nicks dings and scrapes, non-rot resistant non-euro flooring, non-galvanized prone to rust framing, crappo upholstery, flimsy cheescloth drapes, pre-rusted screws, water filled light fixures, always on fridge fan, retina burning exterior lighting, filli-form corrosion on everything in sight, peeling or sharp edged veneer, non CDC shakey hand routed sloppy cabinetry, unattachd handles, buried chip bags, and leaking seams/windows/you name it.

How much of this gets back to Thor and gets reviewd by someone and corrected - special kits you can buy from fellow AIR members to fix problems on 3 month old units - got to be kidding me. Heck 2air told me that when he witnessed the manufacture of his new classic, the factory QC guy had checked off every inspection question about the carpet - but he did not have any carpet installed!! Thank goodness the Japanese have not introduced a silver bullet.

I genuinely think plopping $55,000 into David Winick's hands and having him trick out a frame up 68 in teak, stainless, LEDs and ostrich leather may have been a better route.

If we really love this product, its history, its lifestyle, and its future, we should do something collectively and in a positive manner. Short of rallying a group of passionate owner investor's to buy the division away from Thor (aka Harley from AMF) we need to put together the proper forum and bring these very fixable issue forward and help the company address each of them in a partnerhsip vs opponent fashion.

We are their customer base, their advocates, and travelling salespeople. Every time we post an article, drive down the road, organize a rally, polish our rig or show off to a curious campground neighbor we are playing Airstream marketing director. I would like to see everyones ideas on how we can make the best impact between now and delivery of my new unit.
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Old 04-27-2007, 03:16 PM   #116
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While we all would like a resolution, I think Eric brought about a very good point in that what is the fix? In year two of my warranty I found a very small spot on my trailer where the clear coat had popped off. I went back to my dealership and we talked long and hard about it. The reality is you either replace the aluminum, overlay it, or have the area on the panel stripped and clear coated. That's all that can be done from a warranty standpoint.

So do you:

1. Pull out the affected aluminum panels. This means breaking the original seal compound and in some cases some big panels. For example my problem would necessitate pulling a panel that stretches from the front end cap over the top of the slideout to the rear end cap. That's almost the entire length of a 31' trailer.

2. Overlay the affected aluminum panels. This still means drilling out the rivets and again potentially breaking some of the sealed compound. Again a very large section of aluminum on my trailer.

3. Refinish the area. This means an attempt to remove the Alcoa finish and then blend a clear coat into the undisturbed Alcoa finish. A tough job and maybe impossible to guarantee that it will look good.

So your choices are possibly causing a future leak, or getting something that doesn't look good. Personally in my case that spot that is less than half the size of a dime doesn't look as bad as what the proposed solution could be.

What I decided to do was to report the problem officially to the dealer so it's in the records, and then I bought a small bottle of automotive clear coat, touched up the spot. It's high on the street side of the trailer well above the eyeline and almost invisible to most folks (I only found it because I was up on the ladder doing my biannual Walbernize work).

Now almost 3 seasons later, the clear coat I brushed on is still intact, the spot shows no evidence of further corrosion or deterioration. And that's the key. If you can stop it dead in it's tracks then maybe there is some hope. I'll need to go back to my unit and look in other places to see if I see what you all have seen on yours. Maybe the clear coat touch up might be the best way, assuming it will hold as well as it has on mine.

In my line of thinking and for my initial problem, I felt the cure had too many risks.

Jack
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Old 04-27-2007, 06:21 PM   #117
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I'm taking the Airstream Issue site down after tonight for a week. If you'd like to grab some views or pics, feel free. Next few hours the site will come down, then come back up. If I'm feeling up to it, I may take more new pics of my issues and post for all to see.
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Old 04-27-2007, 06:32 PM   #118
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Same here

My 19 footer did this and my 25 footer does this also.It already had it when I got it from the dealer.Even though I live on the beach I park it in town about 10 to 15 miles inland.It has been there for the last few months.
My rims have got it bad also.It is spider webbing all over the place.
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Old 04-27-2007, 06:53 PM   #119
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Quote:
Originally Posted by Devoman
My 19 footer did this and my 25 footer does this also.It already had it when I got it from the dealer.Even though I live on the beach I park it in town about 10 to 15 miles inland.It has been there for the last few months.
My rims have got it bad also.It is spider webbing all over the place.
I feel your pain Devoman. I will have to tally it up, but I think we've now got around 21 units with yours....

I would implore everyone to check your units and let us know if you too have the issue!
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Old 04-30-2007, 09:40 AM   #120
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After a full day of washing, waxing and maintenance, I noticed several spots of filiform corrosion. Fortunately, most were very small. One was up above the front clearance light, one above on of the rear clearance lights, and down along the lower belt line. I have the usual corrosion on the door hinges, handle and rear taillight bezels.

Sounds like its time to pull out the nail polish clear coat.
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Old 04-30-2007, 01:30 PM   #121
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OK I stayed away from this thread until now and I am ready to confess. I just got back from JC. All 4 rims looked like the pictures in this thread. All four were replaced. I had the door handle and battery boxes sanded down and resprayed. On the 2005 the door handle and battery boxes aged similarly. Those wheels did not show corrosion through the winter camping and trips to Florida but they were sanded or buffed to a shine as they were cloudy.

I asked how to prevent these issues or why they occur and what to protect the Airstream with. I asked what kind of wheels I had several times and no one seemed to know, the general opinion was they were not Alcoa but no other information was offered. The comment on corrosion was much like the belief in the rapture...two will be side by side in the field and one will be taken and the other left...no discernable rhyme or reason...Clear coat nail polish was the tip for containment...pink stuff for wax.

I'll be getting up close and personal with the Airstream this week and Walbernizing, crossing my fingers and wishing and hoping... I ordered the kit from Lew for the marker lights, also got some silicone. At least one of the lights was filled with water and the tech took care of it, all the lights have condensation. Several techs spotted this on their own, some said water was filling up some said only condensation. I do know that when Bradley pulled the shield off you could see the backing/seal was not making a complete seal and had gaps on the side. One tech said to caulk the shields and I asked if that would not cause them to stick and he said yes and to be careful not to break them when I took them off next. I don't think we will be using any caulk on them.
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Old 05-01-2007, 09:15 PM   #122
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Communication from Jackson Center

Here’s the relevant text of the message I sent to Airstream about 25 days ago:

Quote:
My Airstream friends told me I needed to contact you about the filliform corrosion that is beginning on the rear seam of my new 2007 Safari SE. I discovered this while washing and Walbernizing my trailer a few weeks ago. The affected areas are in two places on the rear end cap. On both the street and curbsides, the corrosion is starting on the "waistline" seam (the horizontal seam that is about 4 to 5 ft off the ground). The workmanship on this seam is also of poor quality. I also found a small amount just under the street side front wrap-around window. I have attached a complete photo survey of the areas affected:

[25 photos here of the rear beltline of my Safari showing the extent of the problem]

This trailer was purchased new from Bates RV; Dover, FL on December 8, 2006. When it is not on the road, it is kept in an indoor RV storage facility in Rockledge, FL. In the few trips we have made around Florida, we have not been in any corrosive atmospheres, so what has happened to the trailer since December 8, 2006 should not have caused or aggravated this.

This needs to be remedied by Airstream under warranty, to restore the "newness" of the unit. I have received several recommendations as to what Airstream should do up to and including replacing the trailer. I am anxious to hear what Airstream thinks should be done here.
Here’s the reply I received today:

Quote:
Randall,
Your e-mail has been forwarded to me from our service advisor. The warranty issues may be handled though the dealership. As for the photos; If this should be the start of corrosion, this is something that would need to be addressed by sealing the area. Depending on the size, in most cases this can be cleaned and sealed by applying an acrylic to stop the spread. I have also heard of a product called ACF50 that is used to stop the spread. From that point I would continue to wax the unit as it sounds like you have.
I will be forwarding your photos on to be examined by our quality assurance department.

Please feel free to contact me if there is anything I may assist with.

Randy
Airstream Customer Relations
…and my reply:

Quote:
Randy,

Thank you for getting back to me on this. You say in your response, "If this should be the start of corrosion...." Who makes that determination? And, if it is the start of corrosion, since this is a new trailer, shouldn't Airstream remedy it for me? I will certainly keep it waxed, but I would think the cleaning of the corrosion and the acrylic sealing would be done by Airstream at Jackson Center or at my local dealer. What is the next action here, and who's action is it?

Thanks,

Randall Godfrey
The saga continues….
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Old 05-01-2007, 10:26 PM   #123
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Well, for my part I received the ACF-50 & Boeshield last night. I applied the ACF-50 right away.

I will pursue wheel replacement, based on wheel interested's recent account.

I'm seriously hopeful the anti-corrosion treatments will stop the little bits on the body I've found.

Cheers,
-jd.
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Old 05-03-2007, 01:17 PM   #124
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You should all feel better about your AS after eyeballing these. Keep in mind, stored in midwest, covered, no salt. BTW- this is a 2004. Anyone wanna talk to me about fillform????

Jonathan
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Old 05-03-2007, 01:32 PM   #125
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Jonathan, that looks horrible and is by far the worst I have seen. How can Airstream turn such a blind eye towards this???
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Old 05-03-2007, 02:01 PM   #126
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Same here

When I get a chance to take some pics I will show everyone how mine is doing the same thing on the door handles tail lights,etc,etc,With this many things happening in the same places as others with newer models we can all justify that this is a problem within the companies and they do know about it.It is now just a matter of when will they figure the solution out and then start working on it.I am not going to worry about it to much myself but it is dissapointing though
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