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Old 08-22-2008, 09:21 PM   #491
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Now I know were to go for hinge resurfacing. It's not even 2,000 miles to your house, Bob.

And…is Fado Portuguese and does he sing?

Gene
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Old 08-22-2008, 09:38 PM   #492
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And…is Fado Portuguese and does he sing?

Gene
My goodness, someone who knows Fado.

Yes, he is Portuguese, and we all love the music. It's great to listen to around the campfire on a starry Summer evening. You might even say it's our destiny.
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Old 08-23-2008, 05:52 PM   #493
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Thumbs up Battery door corrosion



Used a little different method on this project today.

Painting the door hinges took over 10 days, what with letting each of the 8 coats dry a day between sanding and painting. Plus I wanted to get the finished look a little closer to the rest of the trailer.
The preparation was the same but instead of paint I just used the wet sandpaper. Again starting with the 400,600,then the final dressing with the 1500 grit. Can't stress enough how important the water is, you just can't use too much. It was much more labor intensive, a lot of elbow grease for sure.(the Honey Brown helped a lot). Started about 10 this morning and finished 5:30 this afternoon. It would have gone quicker had I been able to find a coarser paper.
I'm considering using the same method on the filiform, got a spot all picked out, just have to get up the nerve to do it.
I do think it turned out well.
What think ya'all?
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Old 08-23-2008, 05:59 PM   #494
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Those look super! What a difference, what an improvement.
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Old 08-23-2008, 06:04 PM   #495
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¡Muito bem! That's about it for my Portuguese. Are you going to clear coat or use some other sealer?

Gene
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Old 08-23-2008, 07:21 PM   #496
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¡Muito bem! That's about it for my Portuguese. Are you going to clear coat or use some other sealer?

Gene
http://www.griotsgarage.com/product/11479.do

I've used this on "Bertha", our 53 Ford Victoria and the Airstream, lasts a good long while. Ck our gallery.
The doors got there first coating this afternoon. Seems to work a bit better than the Walberstuff.
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Old 08-23-2008, 07:26 PM   #497
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'Been using Griot's Paint Sealant since it came out. I've been using their products for almost 20 years. I did a half trailer Walbernize and half PS when I first got the CCD. the PS wins hands down. Much easier to apply and lasts about a year on the trailer. I use it on avarything else I own also.........don't forget to clay before if you want that super smooth finish!
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Old 08-24-2008, 06:41 AM   #498
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Thumbs up Griot's

The Lewster is right on.

Griot's sells first rate products that perform as advertised.

There customer service is outstanding, had a bent wheel on a creeper I ordered, the replacement was on my doorstep in three days, no questions asked.
Some of there products may seem a little pricey but remember, you get what you pay for, value is in the quality and performance of the product.

<< JC are you listening>>

My only complaint....you seem to get a new catalog every two weeks.
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Old 08-24-2008, 07:04 AM   #499
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Looks great Bob...nice work. Too bad you had to take the initiative on your own and do this to a trailer being about 5 years or less old.
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Old 08-24-2008, 07:36 AM   #500
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Thumbs down Lotta hard work for dis O.F.

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Looks great Bob...nice work. Too bad you had to take the initiative on your own and do this to a trailer being about 5 years or less old.

Damn straight Silver...

We first noticed the corrosion the second season,2004. Didn't know exactly how to address the problem then.
Was thinking of asking CrawfordGene to draft a tongue-in-cheek bill on his letterhead I could send to JC.

just kidd'n......but then again
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Old 08-24-2008, 07:53 AM   #501
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[quote=ROBERT CROSS;607396]
Quote:
Originally Posted by Silvertwinkie View Post
Looks great Bob...nice work. Too bad you had to take the initiative on your own and do this to a trailer being about 5 years or less old.[/quote


Was thinking of asking CrawfordGene to draft a tongue-in-cheek bill on his letterhead I could send to JC.

just kidd'n......but then again
Yea, I suspect you'd get a response back similar to that of a dial tone on a phone....... remember, the clock has already struck midnight for us and we've all turned back into pumpkins....no glass slippers here, then again, even folks who haven't turned back into pumpkins (folks still well under warranty) might also see the same thing....
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Old 08-24-2008, 08:51 AM   #502
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Actually, my letter to the president of Thor Industries about items the dealer wouldn't fix had a quite positive result. Everything has been fixed. You have to know how to make things happen—a logical explanation of the problem and a request to have it fixed is the starting point. You might go to law school to learn contract and warranty law, maybe some product liability and torts, get a law license, but plenty of people solve their problems without a lawyer. But, mainly the approach is to be be firm about your rights, don't insult them directly, be willing to hear them, discuss over the phone reasonably. Some things make me angry, but showing it to the other guy is usually a sign of weakness.

As far as a tongue in cheek bill, I think I did that once on a defective clutch part, but generally that approach never works. You have to mean it and follow through for it to be effective.

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Old 08-24-2008, 02:43 PM   #503
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Actually, my letter to the president of Thor Industries about items the dealer wouldn't fix had a quite positive result. Everything has been fixed...
gene

i read your post about warranty repairs, and it's good you were able to get these things fixed.

i don't think, however the letter or degree had anything to do with it, or their simply honoring the warranty.

the factory service center and "qualified" dealer service centers will honor the warranty.

there are piles of posts here about great warranty work done on many of our trailers.

and lots of shared secrets for getting the work done or how to best interact on warranty related issues.

some dealers simply don't know how to fix specific things, OR individuals in a given shop aren't motivated to learn the NORMAL process...

so your letter MAY have prompted some 'in service training' or 'teaching moments' from corp to dealer...

but imo that's ALL the letter did for ya, besides the warm and fuzzies.

u asked in that note about how much stuff might need repaired during the warranty time.

my unit (and me) spent OVER 20 DAYS and NIGHTS in service during the 2 years of coverage.

and it was ONLY 20+ days, because i saved up stuff for a full day of repairs.

my punch list has several HUNDRED items that have been fixed replaced or fixed/replaced multiple times.

it also includes a few items/repairs BROKEN during service visits by the workers...

the service visits required 4,000+ miles of travel that I PAID FOR.

some of that was for repairs ONLY for items broken while IN SERVICE.

i paid for those travel expenses too.

and again travel was kept low by timing some service to happen when passing by the dealer or mother ship.

SO while the service/parts and repairs are included in the purchase price,

most folks don't think about the actual customer COSTS involved for free warranty work.
___________________________________________

so when your arm is rested from the back patting and...

IF u really wanna demonstrate letter writing, letterhead or credentials matter...

try getting them to cover transport for repairs (even the ones THEY cause) or items NOT covered by warranty.


cheers
2air'
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Old 08-25-2008, 05:09 PM   #504
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2air,

So, I wasn't supposed to write a letter? Not everyone has the exemplary dealer and part of my exercise was as you described—a lesson to them, especially the warranty person. I could have called Airstream, but a letter is more effective.

I'm glad to hear you have faith in the company, though some of your past posts would indicate the opposite. I found the company on this round to be very cooperative. However, in the pre-letter days they were difficult about paying for a window that shattered because the catch was as tight as it should have been and never got me information I asked for. Like most things, Airstream is many things, some good, some not so.

Sorry to hear your trailer has had so many defects. Maybe it would have qualified for the lemon law in Jayhawk state. I too save up things to minimize trips across the Centennial state. I could have paid some local guy to do some of it, or done it myself and maybe saved money. Seems better to me to use the warranty especially if unanticipated things are found. They did fix things I hadn't noticed giving me hope the mechanics at this dealer are better than the warranty person.

I don't like doing a 480 mile round trip and it's quite expensive, but there are certain benefits already noted (seeing friends, restaurants, etc.). To get a company to pay for shipping stuff back is not easy unless it's Amazon and a few other such companies. It is easier to get them to create a network of non-dealers to repair problems and it is evident they have from time to time authorized specific repairs at such shops for certain remote customers. I did mention that in my letter and decided not to press it at this time. The dealer was ready to pick up my trailer and return it after they damaged it and had to repair the damage. This is a grey area in warranty law and often attempted to be disclaimed in the warranty ("no consequential damages"), so sometimes it's worth fighting, sometimes not. The dealer's damage was not a warranty (contract) issue, just a basic run-of-the-mill tort, and therefore there was the possibility of consequential damages. It's not too late, 2air, to go to law school and get as puffed up as your humble servant,

Gene
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