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Old 04-01-2006, 10:42 AM   #155
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We have been contemplating the purchase of a new Airstream, and I have been reading with interest this thread. I agree there are issues with some units and QA should be better. My question is has anyone had Warranty issues that have not been resolved by Airstream?


This is directly off of their web site and it sounds pretty straight forward to me.

"
Quote:

Airstream offers a 2 year bumper to bumper warranty. We do not offer any other type of warranty on our products.

Note: Most RV dealerships sell after-market "Extended Warranty Contracts" that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. Just be sure to thoroughly read and understand the contract before purchasing
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Old 04-01-2006, 11:07 AM   #156
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Gary -- I don't think there is much of a problem with warranty. The thing is those items most have problem with are not things that developed after the sale but things so obvious that should have never left the factory much less delivered to the customer. In my case I called and expressed my concern about the items on our 04 CCD and was told airstream would be more than happy to take care of any and all things wrong. They seem oblivious to the fact that most owners don't live in Jackson Center Ohio or in most cases close to a dealer, plus when they are making corrections to our units they are at work!!! Most customers have to take time off,$$$$ or vacation time having repairs done not to mention the expence of traveling. My dealer for example is 450 miles away, a 900 mile round trip!!!!. -------Pieman
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Old 04-01-2006, 11:41 AM   #157
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Quote:
Originally Posted by Janet's Husband
My question is has anyone had Warranty issues that have not been resolved by Airstream?
"
YES!

My wife and I are leaving tomorrow to take our trailer to Jackson Center for warranty repairs. This will be our 5th trip there, entirely at our own expense, during the past 2 years. We're planning to leave our trailer there, because I've been told the repair will take approx. 2 weeks, then we will return (for a 6th trip) to pick it up and bring it home. It's a 1000 mile round trip from our home in PA to the factory.

Oh, I'm sure they will fix our trailer, but NOT as specified by Airstream's warranty policy.

The policy requires only that the trailer be taken to an authorized service center (an Airstream dealer). However, in our case, I've been informed that there are no dealers who are either willing or able to make the repair (replace the vinyl floor in our trailer which was significantly damaged during its manufacture), so if I want it repaired/replaced I've got to bring it back to the factory at my own expense.

What ticks me off even more, is that the dealer we bought our trailer from saw many of the problems before we arrived to buy it, and he never made any attempt to fix them - he didn't even bother to clean the inside of the trailer (part of the normal PDI requirement). Then, we subsequently took our trailer to another dealer for what I believed would be relatively minor warranty repairs, and that dealer so totally screwed things up that when we left the dealership the trailer was much worse than when we arrived.

John
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Old 04-03-2006, 02:11 PM   #158
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Warrenty

Hi Janet And Husband
I wouldn't bank on airstream warrenty!!! I' out $650.00 so far on my LSSE and it ain't right yet.
My older non-airstream will be picked up and this junker droped off before I head for OR. I will cut my summer short and come home too sell this LEMON as soon as I get out of the hosp.

Don
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Old 04-03-2006, 04:14 PM   #159
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Problems

Well… we’re 17 days into our adventure in our 06 28’ CCD. See my previous post for the list of problems right out of the chute. So far, we have two leaks. We're in California now and it has been raining like crazy. One leak is in the upper fixed window over the galley sink, the other is the curbside fixed curved window at the front. Using plastic Dixie cups to catch the drips. Drain in shower leaks. Factory didn’t complete the ring all the way around with putty. Temp fix with clear caulk. Broken bracket on curbside awning. Came that way from factory. The formica on the inside of the bathroom door has delaminated completely. Uneven floor in front of fridge. TV bracket won’t hold TV vertical–no matter how tight the allen screw is tightened. Laminate on dining table is lumpy. The weave on one curtain panel in bedroom goes side-to-side and the other goes up-and-down. Shower head doesn't turn off completely when button is switched. Maybe it's supposed to do that. Can someone tell me? We have 61 more days of adventure left. Will write more later.

Ralph
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Old 04-03-2006, 04:18 PM   #160
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Shower Head

Shower head is supposed to do that.It lets you know you left the water on so you dont fill up the grey tank.
It just trickles out when you turn it off.
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Old 04-15-2006, 11:34 PM   #161
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Smile Just Picked Up Our 2006 Safari 25 FB SE

We just took delivery of our 2006 Safari 25 FB SE with the LS package. I must say, after having read these forums for the last few months while we waited for our unit to be delivered, I was fearful of what we would find. We were very pleasantly surprised. The unit was nearly perfect. One halogen light burned out (fixed on the spot) and one rubber window attachment not seating properly (fixed on the spot). Otherwise, the build quality looks excellent. We made a list of all the kinds of problems many others on this thread had and found none. A big sigh of relief. Our dealer let us sleep in the unit overnight on the lot before we had to sign any paperwork and we went over everything with a fine tooth comb. I was loaded for bear, but it turned out our baby is perfect. No complaints. Only smiles.

Perhaps Airstream is taking the QC complaints on this forum seriously.
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Old 04-18-2006, 03:16 AM   #162
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Congratulations, palmsprings, on your new AS! I identify with your experience in reading the forum as I prepare to purchase my first AS. We are lucky in Southern California to have several dealers to choose from. Which one did you choose?

Bill
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Old 04-19-2006, 10:30 AM   #163
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Talking success story

We spent a couple nights in the pouring rain and snow in Montana last weekend in our brand new CCD Bambi 19'. I went through pretty well every system, tested just about everything, and put the trailer through its paces.

We're very happy to report that this CCD has very little wrong with it. A couple of minor issues that can easily be fixed on our own.

Issues:
1. Poor workmanship on the cutout for the gas range. It was left slightly crooked and unsanded. Easily 'masked' and being that it's under the range it's barely noticeable.

2. Tank monitor does not read the grey tank. I will calibrate and see if that helps.

3. A couple of minor scratches in the interior/exterior skin. Again, easily fixed.

4. The LP tank doesn't fit straight on the frame, more annoying that anything but not a big deal.

All of the windows are tight, floor is un-marked, no leaks of any kind and that was definitely tested last weekend. The stereo rocks!

An especially nice to have feature is the black tank wash port. I used the sewer solution the first night and not the black tank wash. Stuff came out and the sewer solution seemed to clean things out nicely. The last night, I used the black tank wash port in addition to the sewer solution and was amazed at all the stuff that came out (construction materials, and other 'stuff').

We have the overhead bunk installed which gives loads more storage space for clothes etc. My only complaint is that we dont' have an opening window in the sleeping compartment other than the emergency exit, but of course we dont' have sliders to push this one in and out. The second fantastic fan seems to really help the airflow though.

Two things i haven't figured out yet are:

1. What goes into the audio in port (RCA and cig lighter) on the inside of the front overhead cabinet? I tried plugging my ipod and XM into it and the stereo did not pick up anything. Am I missing something? (We have the AV upgrade package)

2. If we were ever to have a failure/malfunction on the electric jack, where to I insert the manual crank?


We should be on another weekend excursion in 2 weeks so we'll shake out a few more bugs. Overall, the quality of our Bambi is first class and we couldn't be happier with it. After reading the QC threads we couldn't help but be nervous about what we would find but were very relieved by how good our unit turned out.

Cheers,
brad.
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Old 04-19-2006, 11:31 AM   #164
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Quote:
Originally Posted by bradk
2. If we were ever to have a failure/malfunction on the electric jack, where to I insert the manual crank?
Cheers,
brad.
Brad, if yours is like mine, you need to remove the top of the jack head to get to the crank position.......and you need to carefully follow the instructions regarding replacing the head. Do it wrong and you screw up the jack, and that's not fixed under warranty. You should have something in your new trailer paperwork which addresses the care and feeding of the jack.

Personally I don't understand why Airstream can't obtain a product with an access porthole in it. My sob had a plastic cap that I popped off and inserted the manual crank.

Jack
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Old 05-21-2006, 12:59 AM   #165
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2006 16" CCD Bambi International

Purchased our Bambi 5/5/06 from Eugene OR AS dealer. After spending the whole day inspecting the unit (after the dealer told us it would only take about 2 hours) with their very helpful service tech, the only major manufacturing issue we identified was the very badly fitting cabinet over the rear bed. There is a 1/4" gap between a portion of the cabinet and the ceiling that the molding strip can not cover. We plan on having the cabinet replaced.

We also had a battery that would not charge which we discovered our second night. It was replaced. The dealer suggested that the battery had been discharged to an extent that it would not accept a charge from the system. I still wonder.

Since then we've traveled about 700 miles and spent seven nights in the unit. While I've not found any other manufacturing failings there are fit and finish issues from over spray to way to much sealer that can be found if you look around. While I hoped for better fit and finish the issues are not obvious and do not detract from our enjoyment.
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Old 05-21-2006, 10:14 AM   #166
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Hi Folks!

I've posted before about a few of the issues with my 19CCD. I won't get into the PDI that was not done when I picked it up and other dealer related problems, but I must say that the factory has been very responsive to my requests for warranty parts. At first, they told me to take it back to the dealer, but I convinced them that 1. the dealer is a 350 mile round trip for me, 2. I have more RV service qualifications than any tech at the dealership and the one they probably liked the most, 3. I won't be charging them for the warranty labor (although I probably should!).

I consider myself a reasonable perfectionist, having been a goldsmith for 30 years making high-end custom jewelry pieces. I try not to translate these feelings to my CCD but everywhere I look I would have done things differently/better as far as fit and finish issues or materials used. I can't really fault the factory although I could as some folks here have done.

I bought this unit after looking hard at lots of A/S trailers and realizing that most of the ones I looked at had 'issues' to my eye. I figured that I would eventually correct what I didn't like and get the unit to be totally satisfactory for me.

For example, I have replaced the Fantastic fan with a new Maxx Fan unit that can be left open in the rain. I have replaced the stock Parrallax converter with a new WFCO unit. I have changed out the 6 gal. water heater for a RV-500 tankless on-demand unit (required sheet metal work). I am replacing the water pump with a high flow variable speed unit. Basically, I'm adding the best components that I can find for my own comfort and enjoyment even though the ones that Airstream provided work perfectly well!

Being in the RV business lets me have knowledge of and access to all of the best parts, and those are what I want for my own unit. When I eventually sell this unit and get my vintage trailer that I can TOTALLY re-build as I want, someone will get a great unit with the best of everything!

I can't really blame the factory for not providing these parts as they are in business to turn a profit and they are part of a much larger oranization (Thor), But they should, as ALL RV manufacturers should, get it right on the line beore the units are sent out to the dealers so the end user does not have to rectify the problems that should not be there in the first place!!

Ill get off my soap box now. Thanks for listening!
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Old 05-21-2006, 11:42 AM   #167
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Quote:
Originally Posted by lewster
Hi Folks!

I've posted before about a few of the issues with my 19CCD. I won't get into the PDI that was not done when I picked it up and other dealer related problems, but I must say that the factory has been very responsive to my requests for warranty parts. At first, they told me to take it back to the dealer, but I convinced them that 1. the dealer is a 350 mile round trip for me, 2. I have more RV service qualifications than any tech at the dealership and the one they probably liked the most, 3. I won't be charging them for the warranty labor (although I probably should!).

I consider myself a reasonable perfectionist, having been a goldsmith for 30 years making high-end custom jewelry pieces. I try not to translate these feelings to my CCD but everywhere I look I would have done things differently/better as far as fit and finish issues or materials used. I can't really fault the factory although I could as some folks here have done.

I bought this unit after looking hard at lots of A/S trailers and realizing that most of the ones I looked at had 'issues' to my eye. I figured that I would eventually correct what I didn't like and get the unit to be totally satisfactory for me.

For example, I have replaced the Fantastic fan with a new Maxx Fan unit that can be left open in the rain. I have replaced the stock Parrallax converter with a new WFCO unit. I have changed out the 6 gal. water heater for a RV-500 tankless on-demand unit (required sheet metal work). I am replacing the water pump with a high flow variable speed unit. Basically, I'm adding the best components that I can find for my own comfort and enjoyment even though the ones that Airstream provided work perfectly well!

Being in the RV business lets me have knowledge of and access to all of the best parts, and those are what I want for my own unit. When I eventually sell this unit and get my vintage trailer that I can TOTALLY re-build as I want, someone will get a great unit with the best of everything!

I can't really blame the factory for not providing these parts as they are in business to turn a profit and they are part of a much larger oranization (Thor), But they should, as ALL RV manufacturers should, get it right on the line beore the units are sent out to the dealers so the end user does not have to rectify the problems that should not be there in the first place!!

Ill get off my soap box now. Thanks for listening!
Lew -

Stay on that soap box. You'll get my vote!!!! I just wish I had enough Thor stock to elect you to their Board of Directors.

I agree with you entirely that the factory (and their management) need to get it right before putting it out the door. NO company will be successful over the long run by putting incomplete units out the door, as Airstream routinely does, or letting its dealers get away with not completing the PDI (my dealer, who's no longer in business, didn't do a complete PDI either).

However, I believe that Airstream is not capitalizing on its reputation (which is at least partially ill-founded, in my opinion) as being a top quality trailer. Person's, like us, who buy an Airstream are in the market to buy top quality components. When you're often going to be spending upwards of $40,000 or even $80,000 for a travel trailer, you're not going to be put off by spending a few extra dollars if you could get some of these best quality componenets installed in it.

I've be dreaming of having Maxx Fans installed in my trailer! And those outdated and uncomfortable Zip Dee chairs should go into Wally's museum instead of new trailers, IMO. I even paid an additional $7,000 for the Limited upgrade option, thinking that I'd be getting brass fixtures in the bathroom, as advertised. And, what did I get? A combination of cheap, brass- colored plastic fixtures, and a chrome colored shower controller.

John
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Old 05-22-2006, 10:01 PM   #168
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I just wanted to point out a fix that one of our forum members put together to address an issue that some Airstreamers have seen. It has to do with the running lights collecting water. I had a number that would fog up when I would wash the Airstream. Lewster came up with a kit that includes a stainless screw and a rubber type "O" ring that sealed the light perfectly.

Additionally, some streamers also reported that the screws they had for the running lights were rusting. Though I didn't have that issue, I doubt I will see it in the future as the kits screws are stainless.

Anyone interested in this fix, contact Lewster. I can 100% recommend this kit and Lewster. I blinked and the mail carrier had a package for me.
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