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Old 08-17-2007, 12:15 AM   #1
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Network Issue Announcement

I just wanted to post an update about reports of super slow page loads at our site. I was able to speak with some members and get some trace route info that helped identify the problem. The server admins looked into the results and they found an issue between our servers and some members. The server admins then contacted the upstream providers and they responded saying "These issues are occurring because the connection between our networks is full."

So here is a brief overview of what is happening. The network the servers use a system that sends the information back and forth over the shortest path in order to try to speed things up. Like taking the shortest road to work. The problem is sometimes there is the equivalent of an online traffic jam and even though the packets are trying to take the shortest path they cannot get through. So they sit there waiting and the pages load really slow.

I am looking at options to change to a different network that uses route optimization to find the fastest path (not always the shortest) to speed things up. This is more like watching the news and finding out where traffic is really bad and picking a new route to work. It might be longer but there is less traffic and you get their faster.

In the short term there is nothing I can do. I apologize for the issues that this backbone provider is causing. Please rest assured I am looking at solutions and hopefully we can get upgraded to a higher quality network as soon as possible.

If you would like to contact us and let us know you are having problems please use the contact us link at the bottom of the page. We can then run some tests so we have more information to understand where the bottlenecks are occurring.

Thanks for you patience,

Andy R
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Old 08-17-2007, 12:54 AM   #2
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Andy; You should not have said anything. I thought it was slow because of our (home) antiquated dial-up. HMMMM, I wonder if the Slowbee's are happy?

Neil and Lynn.
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Old 08-17-2007, 12:55 AM   #3
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Hi Andy,

Does the display after trying to log on: 404 not found, relate to anything on the site's end, or is it on my end? This happened a few times yesterday.
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Old 08-17-2007, 05:02 AM   #4
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I keep getting this" support ‎(no subject) -

support(no subject) -

I mut have a hundred.

They are coming from: support@airforums.com

Thanks Jim
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Old 08-17-2007, 05:14 AM   #5
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And I've been getting "the server at airforums.com is taking too long to respond. click here to try again"
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Old 08-17-2007, 06:32 AM   #6
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Timed out ...

Hi Andy:

I just got this message on my Firefox browser:

The connection has timed out. The server at www.airforums.com is taking too long to respond.

* The site could be temporarily unavailable or too busy. Try again in a few moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

... but I was able to get on again to post this message.
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Old 08-17-2007, 06:39 AM   #7
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thanks for all your hard work :-)

using firefox, i very often get a wait, followed by a blank page and the status bar says "done".
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Old 08-17-2007, 06:41 AM   #8
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Quote:
Originally Posted by codybear
Hi Andy,

Does the display after trying to log on: 404 not found, relate to anything on the site's end, or is it on my end? This happened a few times yesterday.
Andy,

I have the above happen to me nearly every time I visit. What happens is when I load from the link in my favorites, the loaded page will instantly append the address with profile.php which yields the 404 page. i have tried clearing my cache and replacing the favorite link, but this problem still crops up.

Thanks for looking into these issues.
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Old 08-17-2007, 06:49 AM   #9
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I have also been getting the "connection has timed-out" message on a somewhat regular basis. Like others, I just assumed that the problem was with my ISP (cable broadband). Usually on a second or third try, it comes through. Thanx for the heads-up on this issue. Hopefully you will be able to work something out.
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Old 08-17-2007, 08:28 AM   #10
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Andy,
I always start at the "www.airforums/forums" page, and about 50% of the time I get hung up there for approximately a minute while the page loads. Normally it takes about 3-5 seconds. During the hang up, the progress bar reads:

"Transferring data from pagead2.googlesyndication.com..."

I hope this helps. Thanks for all you do with the forums. Regardless of any minor issues that may occur, I'm just happy to be here.
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Old 08-17-2007, 10:25 AM   #11
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Loading time

Andy

It takes us almost 2 minutes to log onto the Forums.

Additionally, when I wish to change to another page, the loading again takes almost 2 minutes.

This is happening when I use AOL. When I use Internet Explorer, everything seems to be fine.

Unfortunately, AOL is our primary.

This never happened until the recent server change.

Andy
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Old 08-17-2007, 10:33 AM   #12
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It may help to know that I experience no or very little delay. Our service provider is AT&T. Perhaps the "shortest path" method works for us because of AT&T's capacity/size.
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Old 08-17-2007, 10:44 AM   #13
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Hi Tim,
We have AT&T DSL..perhaps it's the particular plan that we had?..not enough speed?
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Old 08-17-2007, 11:08 AM   #14
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Computer slowdown

Hi Andy and group, here is a thought- schools are starting around the country and there thousands of labs that are starting up all over the country. I guess the next couple of weeks will show a hugh jump in interner use. From my experience as a teacher, on of the things that happens in many school labs during the first couple of weeks is experiment and play time. Everybody is adapting to change. Just a thought.
Don
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