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Old 02-29-2008, 12:24 PM   #15
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Hmmm...I just updated to 6.3 and it works fine...

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Old 02-29-2008, 03:28 PM   #16
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Laura - let's do some trouble shooting:

First - delete your cookies and temp internet files. This means that you will have to log in again. If you need instructions about how to do this purge PM me.

Next take a look at your security settings. If they are high you may be blocked. I have had some reports of folks running the first version of norton 360 having trouble. Set you levels to medum.
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Old 02-29-2008, 10:19 PM   #17
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Well For some reason Janet, I cant even look at my Norton because it says I cant login because im not a supervisor. I think its off, I have deleted all my cookies, internet files, and everything eles. Any other ideas?
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Old 03-01-2008, 03:08 AM   #18
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Quote:
Originally Posted by airedale
... I cant even look at my Norton because it says I cant login because im not a supervisor. ...
Perhaps you meant "Administrator"?

Only users with admin privileges can look at/set certain settings. It sounds like whoever set up the computer you are working from did not want you doing certain activities.

You are stuck until you can log on with administrative privileges.

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Old 03-01-2008, 07:48 AM   #19
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No, It said Supervisor. And this is my personal Computer, It was just sent in and repaired 2 times!!!! But, I guess Ill send it in again, Ill give them a call, and see what the heck is going on. Its just how like 2 weeks ago, there was nothing wrong, and now there is.
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Old 03-01-2008, 08:07 AM   #20
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Supervisor is a Norton AV account that is used to modify or remove the the application. Basically it is the administrator for Norton AV. I would suggest that you go to the Symantec website and seek assistance. They have a removal tool for each version that you can download, but it most likely requires the supervisors password to run. If you want to do a quick and dirty test to see if Norton is the problem, stop the services that Norton is running on your PC. I would not suggest this as a fix, but only for trouble shooting.
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Old 03-01-2008, 01:10 PM   #21
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I think I have logged out of norton, but I'm still having the problem.
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Old 03-01-2008, 01:13 PM   #22
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SO when you try to log into chat - what exactly is the error message you get?

Are your running Internet explorer?
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Old 03-01-2008, 10:23 PM   #23
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Yes, Iam running Internet Explorer, and the error message states "Error Connecting to Server. Please try again in a few Minutes."
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Old 03-03-2008, 09:20 PM   #24
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I want to thank everyone for their help, but the problem has been fixed, I restarted my computer because it was acting odd, then all of a sudden it was like a hard reset for the computer, and everything is working now. It was weird because I shut off my computer everytime when I go, but some some reason, its working now, thank you everyone!
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Old 03-03-2008, 10:09 PM   #25
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I am sooo relieved! We were running out of suggestions. Glad it's fixed.
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Old 03-03-2008, 10:10 PM   #26
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yes, thank you so much for all your help!!!
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Old 03-12-2008, 06:01 PM   #27
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It seems that the warning if a other logging in is gone.
I was used to hear welcome if a other person got into the chat.
also now I'm loged out after 15 minutes or so.
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Old 03-19-2008, 09:38 PM   #28
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thats what i just telling janet today!
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