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Old 11-24-2012, 06:09 AM   #1
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Airstream Forums iPad app problem

We have had this app on our iPad for 6 months without problems.

I downloaded an update from the App Store the other day, and have not been able to get the app to work properly since.

The app opens to Forums, but current threads will not open and when I go back to Forums, that won't open either. Everything else opens without issue.

Have deleted and reloaded the app twice, same problems.

Help, please.


Maggie
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Old 11-24-2012, 06:21 AM   #2
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Hi Maggie,


Sorry to hear that you're having difficulty. We'll look on our end to see if we can spot an issue.

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Old 11-24-2012, 06:28 AM   #3
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Maggie,

I am writing this on my iPad (3 or New iPad).
I don't tend to use the app on my iPad as the screen is large enough to just use the Safari browser.
You got me curious though so I just checked.
I do use it on my iPhone though and have noted no problems.
Good luck finding the issue!
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Old 11-24-2012, 06:38 AM   #4
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Maggie, I am posting this from m ipad using the app. No problems that I can see, though I am using the older IOS, and I know you updated yours. Have you updated it yet? I think there are two updates available.
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Old 11-24-2012, 06:41 AM   #5
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I got the update yesterday and haven't noticed a problem so far on the iPad 2 running iOS 6.01.
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Old 11-24-2012, 07:04 AM   #6
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I have had issues going back from a thread to the list of threads. And touching the thread title doesn't work, I found that the > on the right side of the topic line does move me forward, still no backwards navigation (new iPad ois 6). I will just use my safari browser for the time being.
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Old 11-24-2012, 07:24 AM   #7
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Quote:
Originally Posted by overlander63 View Post
Maggie, I am posting this from m ipad using the app. No problems that I can see, though I am using the older IOS, and I know you updated yours. Have you updated it yet? I think there are two updates available.
I am completely updated.

I can, of course, access the Forums through Safari, (as I'm doing now) but really like the one-tap accessibility on IPad.

Ummmm, spoiled, yes!



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Old 11-24-2012, 07:26 AM   #8
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Originally Posted by Silver Goose View Post
I got the update yesterday and haven't noticed a problem so far on the iPad 2 running iOS 6.01.
Hmmm, is iOS 6.01 the most current? I should be all up to date there, too, as computer-genius son/24 hour tech support takes care of all that.

He will be back later today, will have him do a look-see.


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Old 11-24-2012, 07:27 AM   #9
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Originally Posted by doug&maggie View Post
I am completely updated.

I can, of course, access the Forums through Safari, (as I'm doing now) but really like the one-tap accessibility on IPad.

Ummmm, spoiled, yes!



Maggie
I found an update in the app store for Air forums, installed it, and it still works properly. I remember having some issues with my iPhone using the app, but that was long ago. I think it had something to do with history settings or allowing notifications.
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Old 11-24-2012, 07:30 AM   #10
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Try rebooting the iPad. If that doesn't do it, reinstall the app.
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Old 11-24-2012, 08:33 AM   #11
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I hadn't thought about rebooting. Thanks!

Be right back.


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Old 11-24-2012, 08:41 AM   #12
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Nope.

Rebooting didn't work, and I have reinstalled 4 times.

However, one of the upsides to having to use Safari is that I really LOVE the emoticons!




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Old 11-24-2012, 06:06 PM   #13
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I have an iPad 2 with the latest ios 6 . I too downloaded the latest airforums app a few days ago. The notes on the update said it was for greater iPhone 5 support which has the bigger screen. The left side on my iPad 2 of the airforum app is now completely not responsive to any gestures including all control buttons. I did report the problem to the web master who indicated they would look into it but have not heard back since. I'm convinced the new app version has introduced a new bug likely relating to the iPhone 5 screen sizing and introducing an new incompatibility with the ipad 2. My iPad 2 works perfectly well with all other apps.
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Old 11-24-2012, 06:44 PM   #14
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Same here. On 6.0 and the update screwed up my access. Back to Safari.

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