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Keep all of the boxes, call UPS and call Family RV.
Whenever you receive a box that is visably damaged and you hear broken stuff moving around inside, just refuse the package due to damage. I assume that you found this damage after opening the box (YOU DID!!!!!). In this case you call for a UPS inspector to take the package. They will either pay the claim to Family which will ship you a replacement, or deny it due to inadequate packing. If that happens it's between you and Family. And I'm sure they won't want you to complain on this list.
Paula
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Today is a gift. That's why they call it "the present"
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