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Originally Posted by craftsman
After posting, it made me so mad that I called Hensley. Although aware of the problem, at this time, I didn't get the impression from my heated conversation that they were doing anything about it. After disassembling my hitch there wasn't one piece that didn't have rust on it. Some parts are powder coated and it just flakes off. Other parts are sprayed right over bare untreated , unprimed metal.The brackets that attach to the A-frame were the worse with heavy rust in the spaces created by the welds. Heavy machinery is painted to protect it from the elements. I know that they could do a better job. I was told if they got more calls like mine , maybe management would do something about it. I wish they'd put me in one of their videos.  |
I'm sorry to say the response you received doesn't surprise me.
It takes two extra steps to prepare the steel and get the powder coat to properly adhere to the steel. Not a lot more added cost. If done correctly you have to run it back through the oven to get the paint off the steel. It really just takes someone paying attention to it.