Quote:
|
Originally Posted by Alumatube
I am not sure this is the case. Several years ago they switched from replacing the whole ratchet to giving you a drive mechanism rebuild kit, as said above. We actually exchanged a small ratchet (got another ratchet, not a kit) Sunday and the employee had a specific procedure he used and scanned a specific bar code out of a book (this was not a fresh employee who didn't know any better).
|
I had an issue with the mechanism replacement policy, I told them when I bought the ratchet, I bought a whole ratchet, not a gear kit, and it was warranteed as a ratchet, not a gear kit. They replaced the ratchet.
I also had a problem with Western Auto after they were acquired by Sears, they started selling Craftsman tools. They tried not honoring the Craftswman warranty for me, then after spending some quality time with the manager, they allowed me to exchange 5 tools a day.
I never returned to Western Auto, and they seem to have exited the market, except for some franchises in Missouri.