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Originally Posted by uwe
Jim,
The Craftsman brand is better, but their warranty only covers the tools without any mechanisms. Ratchets or torque wrenches are definitely not covered. ( Even though, I did had a fresh employee there replace a defective ratchet once)
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I am not sure this is the case. Several years ago they switched from replacing the whole ratchet to giving you a drive mechanism rebuild kit, as said above. We actually exchanged a small ratchet (got another ratchet, not a kit) Sunday and the employee had a specific procedure he used and scanned a specific bar code out of a book (this was not a fresh employee who didn't know any better).
We alwys look for Snap-On tools at the flea markets, pawn shops and swap meets. They are usually pennies on the dollar and in good condition. And to echo a previous poster--we will still continue to buy Craftsman tools as long as they honor their replacement guarantee and have weekend hours!
Susan
